Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ This is in response to your request for information on a open invoice for [redacted] and the repairs on the 1996Aljo travel trailer [redacted] On approx Sept XX XXXX I received a call from HE talked to my tech about doing repairs on his ALJO travel trailerHe called again on approx Sept and asked if we could do insurance claim and I told him we could do the job right awayDidn't want to wait or weeks for repairs I stated to bring in and I would do an estimate for the insurance company and start on the unit as soon as possibleHe said great I will bring in tomorrow On XX-the unit arrived and he advised me about the repairs that needed to be done on the travel trailerHe also gave a verbal ok to start workI neglected to have him sign the work order; he wanted the insurance information sent and the estimate and gets the repairs started The insurance company letter I received was from State Farm Claims departmentThe claim number was on the document and the claim was started on 09-27- He stated please repair right awayI said we will do I sent the estimate along with the pictures to State Farm, for review and approval as the client requested On approx XX he called and I contacted insurance company to review there findings, and ask if they needed any other informationThey said they would be sending a check to the insured for the repairs On called and wanted to know if we had started on the travel trailer repairsI said that we would start on XX-with removal of the damage carpet because of mold we needed to get it out of trailerThe trailer had been flooded from the bath room all the way to and including the kitchen On approx XX- [redacted] called me to ask if we could install linonolem in the living room area instead of the carpetI stated we do not pick flooring for our clients stated she can go to Flooring Liquidators and pick out what she wanted and we would pickup the materialsShe thanked me and stated she would go and pick out the materials and tell us when to pick up materials On came by the shop and asked to remove some personnel items from the trailer and see how far we where with repairs on the trailer, at approx 10-30am At approx noon time the same day she called and wanted to know why we where repairing the trailer and asked if we had checked the a/c and refrigeratorI told her we had started and the interior carpet by his requested had been removed along with the sofa and other cabinets in the living room and the pedestal in the bedroom and cabinets in the bedroomWe did the inspection on the a/c and refas she requestedI asked if she had received the insurance check and she stated she had received the funds, in her name only Remember that at this time I had only spoken to her and never met herHe was here probably times and was requesting a timely matter on the repairs and to send the insurance company the estimate On XX-I advised her if she was going to remove trailer I need to be paid for our services The bill was hours at $total Also because we are not doing the job there is an estimate charge of $ for a grand total of $ My accounts receivable person called her and she stated she wanted a discount because he never signed the work orderShe offered to pay of the billWe advised her that the full amount was due and payable as our interior sign states That was on 10-16-She refused to pay and only wants to pay a discounted amount of the billWe advised her that on XX-storage fess would begin at @ $ per dayShe stated she would call the bar We have not received any more contact until I received the letter from Revdex.com via email on 10-22- We go out of our way to help our customersAnd timely repairs are as important to us as our customersWe don't expect to be paid for work we didn't completeJust want to be paid for our efforts .If any other information is needed please contact us Thanks [redacted] MORRISON VIP COACH XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not find the response from Morrison VIP Coach acceptableThey did not offer any type of resolution and he fabricated quite a few of his "Facts" I would like to officially change my claim to that of getting a refund To start off he states we called on 9/25/and asked about repairs That is not possible because we did not even have a flood in our trailer until 9/27/15.I will be more than happy to provide my phone records Maybe [redacted] is confusing us with somebody else [redacted] brought the trailer to his facility on 10/1/for an estimate and to have our Ac & refrigerator unit diagnosed only [redacted] never signed any type of work order or contract and he DID NOT give a verbal approval[redacted] never stated anything about an estimate fee [redacted] did go to the facility on occasions It was not to check on progress- we only asked for an estimateHe dropped the trailer off on visit # On the way to the facility he broke a windowVisit #was to repair the broken window the next day(We have a receipt from the window company) While at the facility [redacted] asked about the estimate and staff could not tell him if it was completed or not.Visit #he was going to bring the trailer home when he saw work had been started already He left and had me call to find out why Again [redacted] never signed anything or gave a verbal approval[redacted] admitted he neglected to have [redacted] sign a work order in his previous letterMorrison VIP Coach started work without permission and tried to intimidate us into paying with the threat of storage fees On 10/28/ [redacted] went to the facility to pick up our trailer They said they wanted $ $for labor and $in storage fees In the interest of getting my property back we decided to pay and change our complaint to asking for a refund [redacted] went to the facility and paid by checkWe wrote "Paid in protest" on the check He had a signed letter of permission from me as well as insurance cards showing the trailer insured through state farm in both our names He was also paying with a check that was in both our names Remember he is also the one who dropped the trailer offThey accepted payment and knew [redacted] would be taking the trailer The facility proceeded to write a work order up and asked him to sign [redacted] refused We were not going to sign anything that stated we agreed with any of his charges In our opinion they were fraudulent [redacted] kept calling the work order a receipt- it was a work order [redacted] and the office assistant [redacted] went ballistic and refused to release the trailer.They said they would not give him the trailer until he signed the work order.They told him to leave when he refused.They still had the check [redacted] was forced to call the Sheriffs department The officers finally convinced him to release the trailerHe spent quite a bit of time trying to run the check Supposedly his machine was down was the end result [redacted] tried to pay with a credit card and [redacted] said he would only accept cash from ***If you look at his website they Proudly accept CASH,CHECKS, DEBIT AND MAJOR CREDIT CARDSI called and asked if we could bring them a cashiers check and was told the because my husband/boyfriend was such a [redacted] we could only pay cash They would have accepted a credit card payment except he was a [redacted] was repeated again to me The officer recommended [redacted] pay cash so he did He went to go pick up the trailer and the facility had actually disabled the landing gear so the jacks would no longer work.Bolts were missing They actually had to use a forklift to get the 5th wheel trailer on the truck What kind of business would even think of doing something like that? Of course they denied that The officers stated they had been called to the address numerous times for similar complaints I no longer want to negotiate with this unprofessional company I would like all my money back with the exception of the $diagnostic fee that we agreed to pay to have our AC/Refrigerator looked at..We would like a refund of $ [redacted] did not ask them to do the work and it is unfair to pay for work he was not asked to do
? I am rejecting this response because: I have sent you a copy of my letter to Morrison VIP Coach
Initial Business Response / [redacted] (1000, 5, 2015/10/27) */ This is in response to your request for information on a open invoice for [redacted] and the repairs on the 1996Aljo travel trailer [redacted] On approx Sept XX XXXX I received a call from HE talked to my tech about doing repairs on his ALJO travel trailerHe called again on approx Sept and asked if we could do insurance claim and I told him we could do the job right awayDidn't want to wait or weeks for repairs I stated to bring in and I would do an estimate for the insurance company and start on the unit as soon as possibleHe said great I will bring in tomorrow On XX-the unit arrived and he advised me about the repairs that needed to be done on the travel trailerHe also gave a verbal ok to start workI neglected to have him sign the work order; he wanted the insurance information sent and the estimate and gets the repairs started The insurance company letter I received was from State Farm Claims departmentThe claim number was on the document and the claim was started on 09-27- He stated please repair right awayI said we will do I sent the estimate along with the pictures to State Farm, for review and approval as the client requested On approx XX he called and I contacted insurance company to review there findings, and ask if they needed any other informationThey said they would be sending a check to the insured for the repairs On called and wanted to know if we had started on the travel trailer repairsI said that we would start on XX-with removal of the damage carpet because of mold we needed to get it out of trailerThe trailer had been flooded from the bath room all the way to and including the kitchen On approx XX- [redacted] called me to ask if we could install linonolem in the living room area instead of the carpetI stated we do not pick flooring for our clients stated she can go to Flooring Liquidators and pick out what she wanted and we would pickup the materialsShe thanked me and stated she would go and pick out the materials and tell us when to pick up materials On came by the shop and asked to remove some personnel items from the trailer and see how far we where with repairs on the trailer, at approx 10-30am At approx noon time the same day she called and wanted to know why we where repairing the trailer and asked if we had checked the a/c and refrigeratorI told her we had started and the interior carpet by his requested had been removed along with the sofa and other cabinets in the living room and the pedestal in the bedroom and cabinets in the bedroomWe did the inspection on the a/c and refas she requestedI asked if she had received the insurance check and she stated she had received the funds, in her name only Remember that at this time I had only spoken to her and never met herHe was here probably times and was requesting a timely matter on the repairs and to send the insurance company the estimate On XX-I advised her if she was going to remove trailer I need to be paid for our services The bill was hours at $total Also because we are not doing the job there is an estimate charge of $ for a grand total of $ My accounts receivable person called her and she stated she wanted a discount because he never signed the work orderShe offered to pay of the billWe advised her that the full amount was due and payable as our interior sign states That was on 10-16-She refused to pay and only wants to pay a discounted amount of the billWe advised her that on XX-storage fess would begin at @ $ per dayShe stated she would call the bar We have not received any more contact until I received the letter from Revdex.com via email on 10-22- We go out of our way to help our customersAnd timely repairs are as important to us as our customersWe don't expect to be paid for work we didn't completeJust want to be paid for our efforts .If any other information is needed please contact us Thanks [redacted] MORRISON VIP COACH XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not find the response from Morrison VIP Coach acceptableThey did not offer any type of resolution and he fabricated quite a few of his "Facts" I would like to officially change my claim to that of getting a refund To start off he states we called on 9/25/and asked about repairs That is not possible because we did not even have a flood in our trailer until 9/27/15.I will be more than happy to provide my phone records Maybe [redacted] is confusing us with somebody else [redacted] brought the trailer to his facility on 10/1/for an estimate and to have our Ac & refrigerator unit diagnosed only [redacted] never signed any type of work order or contract and he DID NOT give a verbal approval[redacted] never stated anything about an estimate fee [redacted] did go to the facility on occasions It was not to check on progress- we only asked for an estimateHe dropped the trailer off on visit # On the way to the facility he broke a windowVisit #was to repair the broken window the next day(We have a receipt from the window company) While at the facility [redacted] asked about the estimate and staff could not tell him if it was completed or not.Visit #he was going to bring the trailer home when he saw work had been started already He left and had me call to find out why Again [redacted] never signed anything or gave a verbal approval[redacted] admitted he neglected to have [redacted] sign a work order in his previous letterMorrison VIP Coach started work without permission and tried to intimidate us into paying with the threat of storage fees On 10/28/ [redacted] went to the facility to pick up our trailer They said they wanted $ $for labor and $in storage fees In the interest of getting my property back we decided to pay and change our complaint to asking for a refund [redacted] went to the facility and paid by checkWe wrote "Paid in protest" on the check He had a signed letter of permission from me as well as insurance cards showing the trailer insured through state farm in both our names He was also paying with a check that was in both our names Remember he is also the one who dropped the trailer offThey accepted payment and knew [redacted] would be taking the trailer The facility proceeded to write a work order up and asked him to sign [redacted] refused We were not going to sign anything that stated we agreed with any of his charges In our opinion they were fraudulent [redacted] kept calling the work order a receipt- it was a work order [redacted] and the office assistant [redacted] went ballistic and refused to release the trailer.They said they would not give him the trailer until he signed the work order.They told him to leave when he refused.They still had the check [redacted] was forced to call the Sheriffs department The officers finally convinced him to release the trailerHe spent quite a bit of time trying to run the check Supposedly his machine was down was the end result [redacted] tried to pay with a credit card and [redacted] said he would only accept cash from ***If you look at his website they Proudly accept CASH,CHECKS, DEBIT AND MAJOR CREDIT CARDSI called and asked if we could bring them a cashiers check and was told the because my husband/boyfriend was such a [redacted] we could only pay cash They would have accepted a credit card payment except he was a [redacted] was repeated again to me The officer recommended [redacted] pay cash so he did He went to go pick up the trailer and the facility had actually disabled the landing gear so the jacks would no longer work.Bolts were missing They actually had to use a forklift to get the 5th wheel trailer on the truck What kind of business would even think of doing something like that? Of course they denied that The officers stated they had been called to the address numerous times for similar complaints I no longer want to negotiate with this unprofessional company I would like all my money back with the exception of the $diagnostic fee that we agreed to pay to have our AC/Refrigerator looked at..We would like a refund of $ [redacted] did not ask them to do the work and it is unfair to pay for work he was not asked to do