Cryos International - USA

(The consumer indicated he/she DID NOT accept the response from the business.)
They have had me go on a very outdated site weeks and then pay. When site was not working or I was kicked out of the site, I would call and email and then I would receive a call at 6 PM California time, meaning 9 PM Florida time, that is how much no one is there to take the calls right away. The chat was not available at times and the site had lots of problems but then after buying the sperm and totally accidentally finding out the info of the donor is different in different parts of the profile! Just WOW! This is more than sites had wrong information--sites were hiding information and conveniently showing other information. Now they claim they changed it to "Metric System"?!!! I suggest a forensic cyber analysis to verify how many misleading information is on their website . when it happened and why? If this was wrong, how many other things were conveniently wrong? Can you trust what they say at this point? Why would anyone trust it? Isn't the stake real high for just listening to them "blaming the consumer"?!!!! The dishonest response shows they are trying to turn the table around instead of taking responsibility. I was not abusive, I was beyond hurt and shocked and sad and felt betrayed. I said this is people's lives, future people's lives that are at stake. I asked for immediate return of my money which by the way took many days to come back. My money was returned because if it had not I would have file a law suit and demand that all sites to be checked--you were insecure and scared when I requested that over the phone--you hang up!. My concern is not whether they make money or not. My concern is for people who can be deceived. They took that donor profile out of the site right after I emailed them about the discrepancies over the weekend. They were promising the donor would be there. I have screen shots of it. The donor profile was gone and clicking on it had no result-- so much for Open ID donors. So, here is the result: You have decided to lie about why the money was returned? Your entire establishment--for the benefit of the public--must go under scrutiny. Because this is not an excuse. Because of our future children, because of my experience and the trust; this company has lost me as a customer and I have done my responsibility as a citizen and have reported them. They say they don't wish to do business withe me!!!!!!!!!!! wow! I have NO TRUST what so ever to USE your product for my FUTURE Child. Putting trust in you after this experience to me is to play with my future child's life and I would NEVER EVER do that. I have gone to another company and they have a GREAT SITE. Transparency, honesty and I can TRUST them. Sorry, your behavior and come back makes me to be even more certain why I should have NOT trusted your operation in the first place. Instead of apologizing for what you have done; you turn the table around? Wow! People should think twice before deciding to TRUST you with the lives of their future children. I am shocked you feel no remorse and put this on me. I hope some one out there investigate your entire site based on forensic cyber analysis to see what is going on there. I feel bad for the public. I am gone but I am scared for the others, what would have happen to them? I hope some one feels responsible enough to investigate your operation thoroughly, specially after coming off as if you had no fault on this!