Crystal Cleaning Services, LLC

We told you at the accident scene that we would be closed until Monday morning We gave the driver the option to have the car towed home but he told us he had no money to pay the bill I am sorry but If you were driving a car with insurance , They would have paid the towing bill in full and you would not be so upset If you check with the Revdex.com , you will see we have no other complaints in the last years of being in business

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
They may have been called by the Suffolk County Police but never said anything about them being closed the next 3 DAYSIn fact the driver told me to come to the shop the next day so incurred storage fees for days if that was the case I could have had the car brought to my house which in turn should have only been the $not the extra days of storage when they knew they were not gong to be open all weekendWhen I called the shop that night and the manager called me back he explained there was nothing I could do I had to wait until Tuesday even though someone was at the shop he had the car blocked in when he could have just given the car back to me that nightsee the picture attached
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Initial Business Response /* (1000, 8, 2016/06/06) */
[redacted] called on Monday 4/18/16 and talked with [redacted] about getting crv towed in because of no power concern. during conversation with [redacted] stated that he thought no power concern was related to previous recommendation for catalytic converter...

and that he had driven it to the point of failure. vehicle came to us and [redacted] began diagnostics (vehicle had multiple codes) backpressure test of catalytic converter failed. [redacted] put prices together for exhaust repair (resonator pipe and catalytic converter plus necessary hardware). vehicle was not able to be test driven due to power concern. The reason I state this is because when selling the job and talking with customer it was stated that we would first have to replace converter to be able to road test and that some of these other codes could be affected by exhaust restriction (shift points and general drivability can be greatly affected when exhaust is restricted. [redacted] upon hearing prices said he would be unable to afford job and did we have alternative financing. we at the time were working with napa to finalize credit option and told [redacted] there was a possibility this might be available and we would check into it. He said he was going to explore other avenues on his own. I should state at this time [redacted] stated that his wife had hid all the credit cards and he was not allowed to use them. fast forward to thursday 4/21/16 [redacted] came by in the afternoon. We had not heard from him since conversation on monday and there was no phone call saying he was coming down. Upon arrival thursday he asked if his car was done and ready for pick up. I replied no and that we were still waiting for his authority to proceed with repair. he became very agitated at this time and started to yell at me because he had no way to work and how was it possible that we did not have his car ready. he then stated that he turned in his rental car and now he was going to have to get another rental and we should pay for it because of our neglect...after I told him we would not pay for his rental as we never had authority to proceed with the repair. I asked if he would just like to pay his current diagnostic charges and take vehicle or would he like us to proceed with repair. [redacted] said to continue with repair at this time I had him sign the estimate we then ordered parts and installed exhaust system. Vehicle now was able to run and be test driven at this time. technician came back from road test and stated vehicle would not shift out of first gear and check engine light was on. I went back and went over Tims findings-p0420 code was not present. DTC P0753: Problem is Shift Solenoid Valve A Circuit was present and could not be cleared. Tim and I them did circuit diagnostics and determined shift solenoid A was faulty. shift solenoid was serviceable without trans removal and labor time was minimal. I then called [redacted] and explained that vehicle was now running but would not shift out of first gear. I offered the shift solenoid repair as an option with the explanation that transmission was put under an extreme amount of stress because of previous converter blockage but the shift solenoid was the most economical option to get the vehicle to shift. [redacted] agreed to replacement. solenoid was installed and vehicle was test driven (no check engine light and vehicle shifted normally). [redacted] was called for pick up and we had a conversation about how it was shifting goof but there had been metal contamination in solenoid cover. [redacted] came in to pay for vehicle and also commented the reason he continues to come to us is because we are honest and trusts our work. during our conversation I pulled out my phone and showed him picture of previous mentioned metal contamination on solenoid and in cover. [redacted] called 4/25/16 and said check engine light had come on my reply was to bring vehicle in and we would pull code. no shifting or driveability concerns were mentioned at this time. [redacted] then talked to [redacted] tuesday afternoon and said overdrive light was flashing and what should he do. [redacted] said he should tow vehicle to shop and we would look at it. wednesday [redacted] called and stated that we misdiagnosed his vehicle and he wanted a refund, he was agitated and hung up on me when I said we needed to see vehicle and determine problem. his wife then called on thursday and asked me if there was a warranty on the repair, because she talked to the dealer and it sounded like the converter was faulty. I then went through the whole repair diagnosis and repair information and the fact the converter was previously recommended and declined. she seemed satisfied and thanked me for the explanation as it did not seem to match what her husband told her.
Initial Consumer Rebuttal /* (3000, 10, 2016/06/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the main problem was they mis diaginosed the car from the start it was a transmission issue from the start [redacted] admined to wife they are not a transmission place and recommened one the bottom line is [redacted] dollars for what the car ran for one day of high way driving the only reason ibrought it to dwr was for catalytic converter the shift solenoid [redacted] claimed the car would shift in to gear another [redacted] I trusted them but they were wrong has I stated in earier letter same code came up after car break down why would I tow it back to dwr after [redacted] they never offered a refund or any thing oh well bad luck they talked about my wife calling I never told her to call we never talked about part warrentes beacause they do not have them I want some kind of re fund from [redacted] for what big corporation get rich [redacted] drained my account should have had car towed to transmission place but I listend to [redacted] he said shift solenoid would fix problem wrong they shuold of never started work wrong guesses from the start if no results I guess no choice legal action
Final Business Response /* (4000, 12, 2016/06/17) */
Ok once again just the facts. 1 the customers car was towed in because he drove it till it would no longer go. The engine would not run because of a completely plugged cat converter. We got the ok from the customer to fix that problem which we did. That did fix the running problem. At this point we test drove the car at which it would not shift out of first gear. At this point we scanned the car and the only code in the system was for a shift solenoid. At this point we got the ok to change that which we did. Test drove car at that point car drove fine. Customer picks up car. Things to note we didn't charge the customer for the time spend checking his car out for the transmission problem or driving to get the part. It sounds like he has transmission failure after this but we never saw the car after this. He did drive the car for a few days before it failed. This is a high mileage car. We can only fix what is wrong at the time we service the car. It left are shop running fine. The part we replaced was bad and needed to be replaced. Again it went from not shifting out of first gear to driving fine. That part need to be replaced. We can not predict the condition of internal parts of the transmission. We fixed what was wrong at the time at the time. Thank You [redacted]

Our company was called by the Suffolk County Police department to tow there car . The Town of Islip makes the towing and storage rates , not our company .

We told you at the accident scene that we would be closed until Monday morning . We gave the driver the option to have the car towed home but he told us he had no money to pay the bill . I am sorry but If you were driving a car with insurance , They would have paid the towing bill in full and you would not be so upset . If you check with the Revdex.com , you will see we have no other complaints in the last 35 years of being in business .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That's a lie!!!!! I have 3 other people to attest to that fact as well. That's such a lie that the shop was not open Monday they did not open until Tuesday. The only reason I found out they were not open until Tuesday is when I called the shop to talk to someone at the shop about my car the answering service told me they were closed until Tuesday. I told service to have a manager call me back and he did and was extremely argumentative and told me no shop would be open on Saturday on a "3 DAY WEEKEND ANYWAY".  I called the precinct that called this tow company to tell them they stole my car because again now they were holding my car without my ok for 3 extra days which I DID NOT AUTHORIZE because THE DRIVER NEVER TOLD ME THEY WERE CLOSED FOR THE WEEKEND.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]