Crystal Clear Pools Inc

Final Consumer Response /* (2000, 8, 2016/12/09) */

Initial Business Response /* (4000, 12, 2016/02/11) */
***,
Our intention is to resolve this matter with Mr*** by refunding the amount requested in his complaint of $Would you please contact me at the number listed below my signature to let me know how to proceed?
Thank you for
your patience
Jim B***
General Manager
Terry Labonte Chevrolet
*** - cell
Initial Consumer Rebuttal /* (2000, 14, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The complaint was resolved by the issuance of a check for $The general manager, MrB***, was very responsive and handled the complaint professionally

I am rejecting this response I requested that the car would be started how all other cars are restarted through onstar which is a free service The only reason the dealership performed this service is because dave t*** said the car had a mechanical issue with the key or ignitionNeither one of these components were fixed

Initial Business Response /* (1000, 5, 2016/03/29) */
This matter has been resolvedPlease contact Mr*** to confirmIf you find anything to the contrary, please let me know asap
Thank you,
Jim B***
General Manager
Terry Labonte Chevrolet
***
Initial Consumer
Rebuttal /* (2000, 7, 2016/03/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)

OnStar is a service the customer has purchased which is separate from General Motors Warranty repairs. the vehicle is outside the factory months, 36,mile warrantyAll services rendered are paid for by some party whether it is paid by General Motors or the customer that owns the vehicle
We have been in contact with General Motors about Mr***'s complaint and have confirmed that this was not a service that General Motors nor OnStar would reimburse the dealership forOur position is we offered services to the customer and the vehicle was repaired. No credit is going to be issued

Initial Business Response /* (1000, 5, 2016/06/28) */
Contact Name and Title: Jim B[redacted] General Manage
Contact Phone: 336-335-1242
Contact Email: [redacted]@hendrickauto.com
AS we have explained to Mr. [redacted], this matter has been turned over to the police for investigation. Once the police...

have notified us of their findings, we will then make the decision as to whether or not the matter needs to be turned over to our insurance company or handled internally. Please let me know if you have any questions or need any additiional information.
Thank you,
Jim B[redacted]

Initial Business Response /* (1000, 6, 2015/06/19) */
We have been in contact with the customer and are working to remove record of the credit inquiry. she indicated that when that occurs she will be satisfied.
Initial Consumer Rebuttal /* (2000, 8, 2015/06/23) */
(The consumer indicated he/she...

ACCEPTED the response from the business.)

please accept my apology for not responding to this complaint sooner but I spoke to Ms. [redacted] when she was in the store working with our finance director to resolve this matter and, at that point, I assumed the matter was resolved to her satisfaction.  I am eager to maintain our commitment to...

provide our customers with timely attention to their concerns so please let me know if there is any further action required from me or my staff on this matter.  thank you, jim b[redacted]

Customer had vehicle diagnosed at another shop call our parts department on a Saturday and ordered the part they were told was faulty, when customer called for appointment the service consultant asked the customer if they would like to have the vehicle diagnosed properly and make sure what they were...

replacing was the correct part needed, the customers reply was no their mechanic had already diagnosed the vehicle and they just wanted the part installed. After installing the part their is a relearn on the ECM which we tried several times to do and were unable to program, the other way to try and get the rpms down was to drive the vehicle which we offered to do and the customer declined and wanted us to put the part back on and give her her money back which the part was non returnable due to fuel going through the system. Customer wanted us to split the bill with her 50/50 which we declined since we did not diagnose the vehicle, the customer was however given $90.00 off the bill for good gesture. The customer was informed when taking the vehicle from the dealership that the vehicle had other problems and the dealer was not responsible due to diagnoses from another shop which customer signed and agreed to.

Initial Business Response /* (1000, 10, 2015/07/25) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
[redacted] has been added to our DNC list.
Initial Consumer Rebuttal /* (2000, 12, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)
That's all I wanted and I told them that yet I magically reappeared on their call list a few days later. Thanks for putting me on dnc.

Initial Business Response /* (1000, 8, 2015/11/23) */
Contact Name and Title: Kevin J[redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@hendrickauto.com
This issue has been ongoing with several General Motors Customers involving [redacted] rentals due to overage on the charges from...

[redacted] We have contacted [redacted] and come to an agreement on the charges and Issued a purchase order October 26th. the check was mailed out 11/23/2015.

I am rejecting this response because:My complaint clearly states that Andy called me to apology because after he, the technician and Kevin J[redacted] all sat down together the technician admitted he was dishonest. It does not state anything about any miscommunication between Kevin W[redacted] and the technician. These words came out of Andy's mouth himself. It makes no sense that I would get a refund as a courtesy either. Furthermore, my statement is not false. I also took my car to another repair shop and had the fan replaced for 472.00. There were not 2 things wrong with my a.c. unit. The a.c. compressor was cooling. My car was making the same noise when I picked it up after the a.c. compressor was replaced.

To make this response short. The technician never admitted being dishonest. This is a false statement. The information was misunderstood between the advisor Kevin W[redacted] ,and the technician. The vehicle had two issues and as a courtesy we reimbursed her everything she was charged...

for concerning that repair. If the customer decides to purchase items from another business we are then only responsible for the labor. We will however reimburse her for the taxes on the labor which was an oversight on our part. That amount would be $33.72. We will mail her a check for that amount.