Crystal Clear Quality Home Improvement, Inc.

I am rejecting this response because: I wrote a letter to the Company and C.C: City Hall, Revdex.com.I wrote a letter to the company back on April 11, stating I wanted to cancel the order and I wasn't happy with there service.I don't agree with this company I have all the conversations and text messages from this company on what was said*** is saying one thing and his daughter is saying anotherIm know being harassed by this company. June 14, I get a phone and a text message from *** at 7:pm telling me that they have the material and that I would have the money by the end of May and that I would contact them. June 15, I sent a text to *** telling that I don't have the money and that I was sorryI then get a call from her dad {***} at 6:am saying that he got word that I wasn't going to pay and that I need to get in touch with them right away and that if I didnt he was going to put a lien on my houseI text *** back telling her that I asked her Dad to cancel back on the 25th of April, he told me that I could cancel at anytime if I wasn't happy with there serviceI then get a text from *** in not so many words that I was a liar, saying that wasn't true that her dad didn't say that and that she ran a loan appilication back on the 2nd of MayShe then sent me what I text her and what she text me on which I already had the informationAll the conversations with *** was on the phone I wrote down everything that he had said in the conversationAfter receiving all the threats from them, I went to City Hall to get some information from them on when they placed the order and when it was realized to the companyThey told me that they put in for the permits on March 10, on which she told me back on the 24th of February that she was going that day or on the 25th to City Hall she also deposited the check on the 25th of FebruarySo *** wrote on the back of the job proposal that was they got the permits is when they order the material, but they order the material before they even had the permits in there handsThe company never once called to let use know what was goingI always had to reach out to find out what s going on.June 20, I get a call from *** I didn't answer he left me a message, telling me that they have the material and they had the material and that I didn't call him he was going to put a lien on my house and take me to small claims court to get the moneyLater that day I get a call from some guy named Ron and again I didn't answer he left me a message saying that he received a document from someone that he had my name SOCIAL SECURITY number and that the documents would be delivered on Tuesday June 21, at 2:pm eastern standard timeHe didn't make sense so I called the number that it came from and it was a recording.June 21, I get a call from *** at 6:am stating that I never got back to him that he had no choice and that the papers for the lien would be deliverd todayHe also stated that I never returned the phone calls or textsI text his daughter back on the 15th of June on which she in not so many words called me liarI then get a phone call at 8:am from the same guy but this time he says his name is *** and that the papers would be delivered and that some at to be home to receive them they where to be there at 2:pm eastern standard timeNo one came.Later that night I get this phone call again from *** I didn't answer he left the message being all nice saying he just wants to talk to see what he could for me.On June 23rd I went back over to City Hall and gave them the letter and told them the job wasn't being be done any more I asked if the fire part of the permit was paid, she said she didn't know that I could go to J street and ask themI went there and talked to the lady she told me that it wasn't paid and that she has been sending emails and phone call to Crystal Clear since May, She told me that *** sent her a message in the begging of June that she would send her a checkNothing was received from them so on June 27, I went and paid what needed to be paid to stop the orderSo on my part all permits are cancelled.SO as far as them paying for the permits they only paid Lathrop City Hall on which we gave them a check for $303.They even called and said when they received the letter from Revdex.com that I was liar and everything I put on here was a lie.I have all the documentation and I wrote down all the phone conversation I had with *** I also have all the voice messages from *** and the other guy.I just want this company to stop harassing me

I personally spoke with *** and did not give her an exact time that we would be there to do the concrete work, she was only given the day and told we would be there before the afternoonI also personally knocked on the door for several minutes where her dogs went ballistic inside the homeSince I knew the side gate was to be unlocked (because I was told it would be) I entered the side gate where we commenced workWithin minutes her daughter opened the sliding door and apologized that she couldnt asnswer the door because she was in the showerI said no problem *** knew we were coming today and the side gate was to be unlockedI explained I knocked first to be courteous as to not startle anyone that may have been homeI also again see nothing worng with the concrete slab as it follows her existing slabIn the pictures where she is trying to show that her furniture does not set evenly I noticed she is missing some of the rubber stops from underneath and some of the framing is bowedWhich can also be the cause of the wobbling furnitureAs far as the deposit goes I am allowed to pick up more then 10% deposit on special order jobs which this is considered since it is all ordered specific to her homeAs far as installing her patio cover at this point we are unwilling to do any further work at her home for the following reasonsShe verbally abused us with her foul and offensive language. 2.She repeatedly told us she no longer wished us to be on her property or commence any more work from that point onShe violently pulled the broom out of ***'s handsShe told us that she would'nt be paying for any more work that we perform She wanted her money back and for us not to returnThat we performed bad quality work (even though this was the second job that we have done for her)We have a great record and we do not do bad workI wouldnt have a license if my work was not up to par.Before all of this transpired we did go out to meet with her at her home regarding her concrete that she wasnt happy with to see if there were any issues and that is when she decided to yell and curse at us and tell us that we are no lponger allowed on her property and would not be doing any more work at her home

Every customer is told to have all fixtures available on the day of their original installWe also tell each client that if the fixtures cannot be available on day of install that we can come back and do it at a later timeUnfortunately, this client was installed during the peak of our season
which to this day has not slowed just yetWe have no problem coming to hang the clients fixtures for themWe would like the client to understand that I cannot put other clients off because they now have the fixtures available for installWe will be able to accommodate them, however it may be more weeks when our season slowsNot one of our clients is more important then the next so please understand we were there to complete the clients install which at the time it was stated by the husband they were unable to purchase fixtures at that timeAgain we will install the fixtures its just going to take a few weeks Thank you, Crystal Clear

I am including with this cover letter a copy of the contract, copies of all text message communication that we have had with Ms***, a copy of the credit application decision that shows the day it was completed, a copy of the plans that were stamped by the city of Lathrop when they first received them on 03/10/2016, along with receipts from the city of Lathrop showing what we have paid already and then the $that the client paid to the cityThrough these things I hope to see that you will find the deceit from *** and find that this claim against my company is false

On June 12, 2017 we entered into a contract with Ms. [redacted] for a patio cover and concrete slab. At this time she was told the entire project could take at the least 5-7 weeks before it was completed and that we would try and have the concrete laid within at least 3-4 weeks. we contacted Ms. [redacted]...

around 3-4 weeks to let her know that her material would be in in the 3.5-4.5 weeks from the factory and that we were working on getting her concrete slab poured. At this time she told us that she was going to be getting the house painted and that we would need to wait until that project was completed. [redacted] then contacted her about a week later and was told by Ms. [redacted] that it was going to be even longer because the painters who were to paint her house actually brought the wrong color paint and that they were not going to be able to paint it on the days she was told. We received a call around the first week of August 2017 and we were told that we could schedule an appointment for the concrete to be done. We then met with the concrete finishers at her home where Ms. [redacted] said she would be and that the side gate would be unlocked. I showed up with the finishers to lay the job out with them and knocked on the door for 3-5 minutes with no answer. Since I was told the side gate would be unlocked I went into the backyard with the finishers. About 5 minutes later her daughter came into the backyard and said she was sorry that she was in the shower and couldn't get to the door. We poured the concrete the week of August 7, 2017 by Friday August 11, 2017 Ms. [redacted] was calling saying she was unhappy with the concrete. [redacted] told her he would come out and take a look at it when he got back to town after the weekend. On Monday August 14, 2017 [redacted] met with Ms. [redacted] to look at the slab. At this time [redacted] informed her there wasn't anything that he noticed wrong with the slab and that it was even with her existing slab. She told us that the slab looks wonderful but her chair wobbled on it. After placing the chair in 6 or 7 different areas on the slab the chair finally wobbled a bit but only because she placed the chair where the slab was sloping and that her chair was a little wonky on the bottom which made it wobble on the slope. Ms. [redacted] then became irate and was raising her voice and cursing. Telling us she has paid goo (bad language) for this and she wants her money back. She then said she needed to show [redacted] something else but she had to get the house wet so we could see it. She sprayed the house with water which we could then see some concrete splatter on her stucco, [redacted] told her no problem at all we can clean that off for you right now. [redacted] took the broom and lightly brushed the splatter for a few seconds before Ms. [redacted] forcefully grabbed the broom away from him and said "don't you (bad language) do that to my (bad language) home. What the (bad language) is wrong with you?" [redacted] tried to explain to her that this is the way to clean concrete off of stucco and that it would not hurt the house. Ms. [redacted] then said "I don't want you to (bad language) clean it, I want you to pay for my (bad language) house to be repainted!" [redacted] informed her he is not willing to pay for the house to be repainted since it is something that can be washed off with a brush and water. She again yelled "I want a (bad language) refund and you will not be building my patio cover." [redacted] told her that he is not willing to refund her for a project that there is nothing wrong with and that if she planned on breaching the contract by cancelling her order that we would have to take the legal route because all of her material has been ordered for some time now. She told him to leave her (bad language) property and she will not be receiving a patio cover from us. We are also not willing to pay for another company to install her cover since we are very qualified to do so. Which she knows since we installed her first patio cover and she called us out to add on to it and pour a slab.

I am rejecting this response because: I wrote a letter to the company asking for the paperwork on this project and never once heard back from them. As u can see on there job proposal it has to call me on the amount of the permits, never heard from them. I never heard from this company about anything I was always the one that text first to find out what was going on. I have since contacted other awning companies asking if this is what they do to there customers. There replies where they keep the customer in the loop at all times. It took [redacted] almost 6 weeks and I was the one who concact them. So I'm not a liar or false and I would appreciate that [redacted] and [redacted] to stop. I have all the threading phone calls from [redacted] and people who he had call me on this. Also on we paid them $303 That [redacted] deposit on February25, 2016 if there was a three day thing why do she put the check in so fast and then the permits not get done till March, all of this don't make no since. I went to the fire dept like city hall told me to do and I talked to the girl there and she told me she reached out to the company for payment and she never heard back from them for over 2 1/2 months. I told her I was cancelling the order and I would pay what needed to be paid to be cancelled. So basically this company has only came out of there pockets $25 dollars. Also the loan amount is wrong on the loan paper.I would as like to mention that information I gave to get a loan was for the loan company not for Crystal Clear to use. If the company stills has my information on file for there own use then that's fraud cause that was only for the loan company.This is the last I'm done the company is horrible in there customer service and I have nothing more to say about there company.

I refuse to keep arguing mute points. We will be contacting another contractor to have them assess the work. We will also be getting bids for removal of the concrete that is now doing damage to our house due to the puddling of water in the pictures shown above. The fact that you breached your contract and the concrete was not installed in the time given makes the majority of your arguments also mute. Please note that going forward we will be working towards litigation since you clearly don't want to correct your bad work. Also, if another phone call is made threatening myself or my mother, I will contact my fiance's family attorney. Our personal opinion on [redacted] is not something you can "sue" us over either. Furthermore, with the attorney's help we will be contacting an outside firm to investigate the above for mentioned issues. We are sorry that you could not just fix your clearly bad work. We just wanted this settled fairly and you enjoy picking on cancer patients instead of fixing what is clearly a bad job. The above pictures show the bad quality of finish work, as well the puddling that is now doing damage to the house. We also noticed that the slope of the concrete is towards the home, not away as it should be per the contractors we have spoke to on the phone already. As in the previous pictures, we have shown that the paint was covered in concrete, along with the unevenness of the concrete through the unbalanced chair that currently sits level on our existing cement.

I am rejecting this response because: The concrete is terrible. We said the finish work looked amazing, but that it is completely uneven everywhere. We have currently placed our bar and chairs on the cement and NOTHING sits properly. Our patio furniture sits perfectly fine on our existing cement work that we have. We also NEVER said that we didn't want our patio cover done, that [redacted] was the one that insisted that he was done with us. His daughter also informed us that she was done doing business with us. As mentioned in our previous complaint, they said they would see us in court about this. I also NEVER informed them that our gate was unlocked and had they knocked on the door our dogs would have barked. The dogs NEVER barked and we NEVER said she could enter our backyard while I was gone. We have dogs that could have easily left our home and been lost. They were NOT suppose to be at our home until the afternoon as I had an appointment later that morning. We have had our neighbors look at the work as well and it is agreed by all of us that the work is not level and will need to be completely extracted and replaced. I believe that when you have over 5 people in agreement and an entire neighbor watching their work be completed at another home on the block that something is wrong with Crystal Clear Quality. We asked for our refund as it was apparent they were not interested in fixing the work that was done incorrectly. They have already accepted $1000 when technically we should have only been required to put down a 10% deposit. Since they have already taken more than 10% of our money, we want our patio to be installed, house repainted, and cement completed properly. We also feel that the workers that completed the cement work were probably not license and this matter should be looked into. We never stated that we didn't want the work done properly or fix. They also never asked if they could remove the cement that we and we also expressed that it was a newly painted house that needed more time than other homes to settle in. We also never told them to hold off on completing our cement work because our home was to be painted. We continuously called and asked about our cement work, giving them over 2-3 weeks more time to get it dome than what was agreed upon. The work was to be completed before the 4th of July and it was on completed in August after we called every other day for over a week straight. Had they been on the correct time frame that was agreed upon the house would not have been painted by then. We wouldn't have been as upset with cement on the home at that time. But since this was not the case, we now have cement on the home. Furthermore the workers, even after being informed and guaranteeing us that they would not get cement on our home, splashed it across the entire house and in some cases as high as the window.

n February 24, 2016 Ms. [redacted] signed a contract with Crystal Clear Quality Home Improvement for a 15' x 16' solid patio cover. I explained to her at that time that I one have to give her 3 business days by law for a cool off time in case she changes her mind on the project and decides not...

to do it, and that at that point it would take me about a week or so to get drawings and engineering calculations ready to submit for the building permit. The clients 3 day rescission was up at midnight on 02/29/2016. On 03/01/2016 I started the process of getting the drawings (Site plan) and engineering calculations going so that I could submit to the city as soon as possible. It took only 6 business days for us to get the drawings and engineering calculations ready and we submitted everything on 03/10/2016 to the City of Lathrop. it took the City of Lathrop until 04/07/2016 to issue the building permit. They called me and I scheduled a time to pick it up that following Monday 04/11/2016 to pay for it and pick it up. I spoke with the client on 04/07/2016 and I told her the city had just called me and told me everything was a go and that I was picking the permit up on Monday and that we would call her that day regarding an install date. At the time of this conversation the client advised me that our contract states install would happen 4-6 weeks after the release of the permit, I told the client I had been in close communication with the city and that I had already ordered the product when the city had told me everything was approved and they were just waiting on signatures from the officials so she would not have to wait that long. On Monday 04/11/2016 I tried calling the client however she did not answer so I left a voicemail and then sent a text message explaining I had called to schedule an install date. In that text message I told the client I had 04/26/2016 available for install and to please let me know as soon as possible if this date would work for her. At 5:06 amon 04/12/2016 the client had sent me a text message back stating that yes 04/26/2016 would be a good day for install, at that time I put her on the schedule for that day. On 04/25/2016 at 9:53 am I received a text message from the client this time asking if she could now try and finance the project. I told her we could submit her application and see if she could qualify. On 04/29/2016 we started the application process for the financing and on 05/02/2016 the application process was finished. On the same date the application was finished being processed the finance company sent me the final decision and unfortunately the client and her daughter were declined financing through the finance company. I contacted the client via text message (as this is the only way she communicates with me) explaining the finance decision from the finance company. At that time the client advised me that she did not have the money for the project at this time and that she would have to wait until the end of the month when she could get the money. I suggested that she try her bank or credit union that it was sometimes easier to get financed through a bank that you have a relationship with already, she said no to that option and said that she was going to wait until she had the money which should be at the end of the month (May 2016) I gave the client until 06/14/2016 before I contacted her to get an update on her situation. On 06/15/2016 at 4:27 am stating that she was unable to get the money together at this time and that at this time they were unable to have it built right now and apologized. Then at 9:33 am on the same day she text me again stating that she had spoke to [redacted] on 04/24/2016 and wanted cancelled the contract. I text her back and said "No ma'am you did not because on 05/02/2016 you had me run a credit application for you and your daughter. On the same date the credit institution unfortunately declined your application and you told me you were going to wait until you had the cash which you said would most likely be by the end of May and that you would keep me updated. Since that day I had not heard from you and that is why I reached out yesterday. I do have all of that documented through our text message communication if you would like me to forward it to you I can do so. We also had an install date set for 04/26/2016 which was put on hold due to your financial situation." At that time I did take a screen shot of one of my conversations with the client and I forwarded it to her. She will not talk to me via phone or text message. So I had to inform her that I am unfortunately going to have to put a mechanics lien on the property and take her to court for the cost of the product along with the cost of the building permit. Then on 06/20/2016 I received the complaint that she submitted to your office.I am assuming this is because I left a message that we were going to move forward with the lien and court proceedings As of today 06/23/2016 the client has yet to respond to me regarding anything. I have all documentation of the conversations I have had with the client via text message if you would like to see these. Thank you for your time.