Crystal Clear Water Treatment

Below please find Crystal Clear Water’s response to Complaint [redacted] : The customer had a third party plumber repair a drain that was leaking from where our system tied in to itWhile I have no reason to reason to doubt the customer (she has been a good and long-standing customer) or the plumber, the plumber’s invoice simply says, “Repair Drainline from Laundry Room Which Had Been Cut Into For Drain For Filter System (Line Pulled Completely Apart).” It does not state that it was an installation error or happenstanceHowever, since the customer has been with us for years, Crystal Clear Water is willing to refund her the $she spent on the plumber, as a show of good faithCrystal Clear Water will not pay for an inspection of the crawlspaceSince we have been to the customer’s home every year, it is unlikely that this has been a longstanding problemBest regards, Crystal Clear Water

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution was satisfactory to meThe [redacted] arrived at my house as promised and diagnosed and repaired my water system within minutesHe was very knowledgeable, professional and courteous Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Below please find Crystal Clear Water’s response to Complaint [redacted] : The customer had a third party plumber repair a drain that was leaking from where our system tied in to itWhile I have no reason to reason to doubt the customer (she has been a good and long-standing customer) or the plumber, the plumber’s invoice simply says, “Repair Drainline from Laundry Room Which Had Been Cut Into For Drain For Filter System (Line Pulled Completely Apart).” It does not state that it was an installation error or happenstanceHowever, since the customer has been with us for years, Crystal Clear Water is willing to refund her the $she spent on the plumber, as a show of good faith Crystal Clear Water will not pay for an inspection of the crawlspaceSince we have been to the customer’s home every year, it is unlikely that this has been a longstanding problem Best regards, Crystal Clear Water

To date, Crystal Clear Water has not recieved the the customer's letterIf the customer will resend it, I will look over the letterAs the general manager, I do not recall speaking to the customer's daughter, though she may have spoken to the service manager who tyically handles such issues ***il I see the information from the plumber, there is little more I can comment onI will happily respond once I receive the letter

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Any issues the customer is speaking of were simply an oversight by Crystal Clear WaterThe customer's requests are reasonable and Crystal Clear Water's responsibilityThe customer will be called in a timely manner and added to the manager's schedule to address all of their concerns

Crystal Clear Water agreed last week to uninstall the customer's system and provide a partial refundThe work is scheduled for the first week of [redacted]