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Crystal Framing

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Crystal Framing Reviews (1)

Review: This framing shop destroyed my college diploma and refused to pay for a replacement. My university was one of few still issuing sheepskin diplomas, and the diploma came with a written warning for the framer that it was sheepskin and required special handling. I explained this to the employee at the counter twice AND left the university's written warning with him so he wouldn't forget. Lo and behold, a week after taking the framed diploma home, it began to wrinkle. When I brought it back, they initially said they would fix it. They called to say it was ready, but when I went to pick it up, the diploma was still in the frame and wrinkled beyond all hope. They claimed that they could not look up the price I'd paid in the system, and refunded me only their current sales price. My university charges $65 for a replacement diploma, and they refused to cover this expense.Desired Settlement: I believe that under the circumstances, this framing shop should cover the $65 cost of a replacement diploma.

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Description: Custom Framing

Address: 7201 Wisconsin Ave Ste D B, Bethesda, Maryland, United States, 20814

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