Crystal House

To whom it may concern:On August 19th, residents were mailed the Statement of Deposit Accounts to the last known address provided, and notice from one is notice for allThe total amount charged for carpet Stains removal was $150.00, vinyl floor clearing from soiling of excessive dirt was $70.00, and $6,for broken blinds = $The remainder $was for the utility use from 07/01/16-08/09/16.All apartments whom have given notice are provided an Acknowledgement of Notice to Vacate FormThis form provides information on what to expect prior to moving out, in their case 08/09/Moreover, on July 23, a Courtesy email was sent to all residents to remind them of the expectations upon move-out, and after the move-outIn this email (as well as the Acknowledgement of Notice to Vacate) it iterates to schedule an appointment with the maintenance manager by calling the leasing office during business hoursBeing present for the final walk-through is recommended, but not requiredThe pre move-out inspection is not the final walkthrough, which is explained in the notice the maintenance manager provides (left under the door) when making residents aware of the pre move-out inspectionNote that the final walk-through cannot be performed until the apartment is free of items and furniture.Our apartments go through a person acceptance prior to apartment being leased to new prospectsPrior to move-in, all residents are provided a copy of their lease to review and signIn the tease it details all terms and conditions of their new apartment home.Please refer tÇ page Setiam under Condition of Premis:Tenant accepts the Leased Premises and the fixtures located therein, in its "as is" condition at the time Tenant takes possessionLandlord disclaims all implied warrantiesThe Premises is considered to be in a clean, safe and good working condition at the time Tenant takes possession, Upon delivery of possession to Tenant, Landlord will provide Tenant with a blank Move-inInspection Report formWithin five (5) days of possession being delivered, Tenant must deliver to Landlord the MoInspection Report itemizing all damages to the leased Premises at the time possession was delivered to TenantDamages and defects not itemized will be presumed to have occurred during Tenant’s tenancy If Landlord disagrees with the damages and defects described in the MoInspection Report, then within five (5) days of actual receipt, Lanlord will notify you of its disagreement If you do not deliver to Landlord the itemization within five (5) business days after delivery of possession, Leased Premises will be deemed accepted by you and to not have any damages or defectsAcceptance of possession is conclusive evidence that Tenant accepts the Leased Premises in good and satisfactory condition, except as set forth in the MoCondition Report, Tenant acknowledges that the Leased Premises has a working smoke detectorThe Landlord has made no representations or promises with respect to the Leased Premises, except as set forth in the Lease and the Move-InCondition ReportTenant will maintain the Leased Premises in the same condition as when Tenant took possession, subject to reasonable wear and tear and will maintain any areas of private use in a clean and safe condition and will not commit waste in the Leased Premises or Community.This particular inspection form was returned, and no comments stating that the apartment was damaged or had issues that needed to be attended to.On August 9th, 2016, the apartment was not returned in the same state it was handed to residents upon move-inThe final walk-through process is same for all residentsIf any damages are found, pictures are taken and uploaded per apartmentOne of the residents visited the leasing office requesting to have the maintenance manager provide specifics and actually depiction of where the stains were foundUnfortunately our team processes multiple walk-throughs and not something that he/she can specifically remember, and is why we provide pictures for each particular apartmentWe apologized to the resident and advised that our maintenance manager does not have those specificationsWe explained that all we can provide is the pictures associated to their apartmentThe damages upon move-out are valid and liable charges.Please let us know if you have any other questions or concerns and thank you for your time

This email is in response to the complaint ID [redacted] filed by [redacted] [redacted] was a long term resident at Crystal House We supplied [redacted] a renewal offer letter on 7/6/to which she responded with a visit to the office [redacted] inquired about extending her lease for a short period since she is looking to buy [redacted] did not supply the office with a notice to vacate at the time as she was unsure of her plans We have a procedure in place when a resident gives notice A resident may supply the office with a day notice to vacate in writing before the lease expires If the resident is present then we produce a notice to vacate form for the resident to sign At the same time we update this information in our apartment management system The resident failed all three of the notice procedure we have in place [redacted] did not provide a day notice to vacate, nor signed a notice to vacate form, nor did it show in our management system that she provided notice [redacted] visited the office again early September to inquire about the move out process This was when we discovered her intensions of not renewing her lease but will move out [redacted] then claimed that she had already given notice but claims to not remember whom accepted the notice On July 12th my colleague who assisted [redacted] during her visit confirmed that no notice was given My colleague confirmed that she only inquired about options to extend her lease since she is looking to buy or possibly signing a short term lease As a good gesture we accepted a short notice from [redacted] which intern held her responsible for 30days after the lease expires Also instead of charging a premium we extended her current rent [redacted] had the option to occupy the apartment during that period but instead she decided to move out early [redacted] paid which is the prorated rent for October plus utilities owed at the time We will not be able to refund [redacted] any monies [redacted] has satisfied her account so there is no reason to tarnish her historyLet me know if you have any questions or need more clarificationSincerely, James C [redacted] Operations Manager Crystal HouseSouth Eads StreetArlington | Virginia |

This email is in response to the complaint ID [redacted] filed by [redacted].  [redacted] was a long term resident at Crystal House.  We supplied [redacted] a renewal offer letter on 7/6/15 to which she responded with a visit to the office.  [redacted] inquired about...

extending her lease for a short period since she is looking to buy.  [redacted] did not supply the office with a notice to vacate at the time as she was unsure of her plans.  We have a procedure in place when a resident gives notice.  A resident may supply the office with a 60 day notice to vacate in writing before the lease expires.  If the resident is present then we produce a notice to vacate form for the resident to sign.  At the same time we update this information in our apartment management system.  The resident failed all three of the notice procedure we have in place.  [redacted] did not provide a 60 day notice to vacate, nor signed a notice to vacate form, nor did it show in our management system that she provided notice.  [redacted] visited the office again early September to inquire about the move out process.  This was when we discovered her intensions of not renewing her lease but will move out.  [redacted] then claimed that she had already given notice but claims to not remember whom accepted the notice.  On July 12th  my colleague who assisted [redacted] during her visit confirmed that no notice was given.  My colleague confirmed that she only inquired about options to extend her lease since she is looking to buy or possibly signing a short term lease.  As a good gesture we accepted a short notice from [redacted] which intern held her responsible for 30days after the lease expires.  Also instead of charging a premium we extended her current rent.  [redacted] had the option to occupy the apartment during that period but instead she decided to move out early.   [redacted] paid 825.27 which is the prorated rent for October plus utilities owed at the time.  We will not be able to refund [redacted] any monies.  [redacted] has satisfied her account so there is no reason to tarnish her history. Let me know if you have any questions or need more clarification. Sincerely, James C[redacted]Operations Manager Crystal House2000 South Eads StreetArlington | Virginia | 22202

To whom it may concern:On August 19th, 2016 residents were mailed the Statement of Deposit Accounts to the last known address provided, and notice from one is notice for all. The total amount charged for carpet Stains removal was $150.00, vinyl floor clearing from soiling of excessive dirt was...

$70.00, and $6,00 for broken blinds = $226.00. The remainder $294.22 was for the utility use from 07/01/16-08/09/16.All apartments whom have given notice are provided an Acknowledgement of Notice to Vacate Form. This form provides information on what to expect prior to moving out, in their case 08/09/16. Moreover, on July 23, 2016 a Courtesy email was sent to all residents to remind them of the expectations upon move-out, and after the move-out. In this email (as well as the Acknowledgement of Notice to Vacate) it iterates to schedule an appointment with the maintenance manager by calling the leasing office during business hours. Being present for the final walk-through is recommended, but not required. The pre move-out inspection is not the final walkthrough, which is explained in the notice the maintenance manager provides (left under the door) when making residents aware of the pre move-out inspection. Note that the final walk-through cannot be performed until the apartment is free of items and furniture.Our apartments go through a 3 person acceptance prior to apartment being leased to new prospects. Prior to move-in, all residents are provided a copy of their lease to review and sign. In the tease it details all terms and conditions of their new apartment home.Please refer tÇ page 4 Setiam 15 under Condition of Premis:Tenant accepts the Leased Premises and the fixtures located therein, in its "as is" condition at the time Tenant takes possession. Landlord disclaims all implied warranties. The Premises is considered to be in a clean, safe and good working condition at the time Tenant takes possession, Upon delivery of possession to Tenant, Landlord will provide Tenant with a blank Move-in. Inspection Report form. Within five (5) days of possession being delivered, Tenant must deliver to Landlord the Move-In Inspection Report itemizing all damages to the leased Premises at the time possession was delivered to Tenant. Damages and defects not itemized will be presumed to have occurred during Tenant’s tenancy.  If Landlord disagrees with the damages and defects described in the Move-In Inspection Report, then within five (5) days of actual receipt, Lanlord will notify you of its disagreement.  If you do not deliver to Landlord the itemization within five (5) business days after delivery of possession, Leased Premises will be deemed accepted by you and to not have any damages or defects. Acceptance of possession is conclusive evidence that Tenant accepts the Leased Premises in good and satisfactory condition, except as set forth in the Move-In Condition Report, Tenant acknowledges that the Leased Premises has a working smoke detector. The Landlord has made no representations or promises with respect to the Leased Premises, except as set forth in the Lease and the Move-In. Condition Report. Tenant will maintain the Leased Premises in the same condition as when Tenant took possession, subject to reasonable wear and tear and will maintain any areas of private use in a clean and safe condition and will not commit waste in the Leased Premises or Community.This particular inspection form was returned, and no comments stating that the apartment was damaged or had issues that needed to be attended to.On August 9th, 2016, the apartment was not returned in the same state it was handed to residents upon move-in. The final walk-through process is same for all residents. If any damages are found, pictures are taken and uploaded per apartment. One of the residents visited the leasing office requesting to have the maintenance manager provide specifics and actually depiction of where the stains were found. Unfortunately our team processes multiple walk-throughs and not something that he/she can specifically remember, and is why we provide pictures for each particular apartment. We apologized to the resident and advised that our maintenance manager does not have those specifications. We explained that all we can provide is the pictures associated to their apartment. The damages upon move-out are valid and liable charges.Please let us know if you have any other questions or concerns and thank you for your time