From: [redacted] Date: Mon, May 18, at 3:PMSubject: Re: Complaint [redacted] To: [redacted] Good Afternoon ***, Enclosed is our response As the individual that spoke to [redacted] when the delivery person was at her home, she told me that she "did not want the top and that it was not what she ordered" I told her we would bring it back So yes, she did refuse delivery of the top In attempt to rectify the situation, we offered to fabricate a new top utilizing a different type of glass that has less of a green cast and more of a clear/blue cast This product is 30% more in cost We offered to use the deposit she had given towards the new top and not charge her for the top in question We reiterated to her that the new product would not be crystal clear and that there would be a tint to the glass [redacted] has acrylic bases that are crystal clear and any glass top that we fabricate is going to cast a tint next to those That is where the "no guarantee" statement comes in Our offer is either the first solution we offered to [redacted] or to refund her $ The balance of her deposit is to cover the costs involved with raw material and the hour trip to deliver the top Thank you, Monica M [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and although I would like to have a full refund since the product was not what I ordered I can live with the offerPlease let me know when I can expect the refund Regards, [redacted]
From: [redacted] Date: Mon, May 18, at 3:PMSubject: Re: Complaint [redacted] To: [redacted] Good Afternoon ***, Enclosed is our response As the individual that spoke to [redacted] when the delivery person was at her home, she told me that she "did not want the top and that it was not what she ordered" I told her we would bring it back So yes, she did refuse delivery of the top In attempt to rectify the situation, we offered to fabricate a new top utilizing a different type of glass that has less of a green cast and more of a clear/blue cast This product is 30% more in cost We offered to use the deposit she had given towards the new top and not charge her for the top in question We reiterated to her that the new product would not be crystal clear and that there would be a tint to the glass [redacted] has acrylic bases that are crystal clear and any glass top that we fabricate is going to cast a tint next to those That is where the "no guarantee" statement comes in Our offer is either the first solution we offered to [redacted] or to refund her $ The balance of her deposit is to cover the costs involved with raw material and the hour trip to deliver the top Thank you, Monica M [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and although I would like to have a full refund since the product was not what I ordered I can live with the offerPlease let me know when I can expect the refund Regards, [redacted]