Crystal Optical

We are investigating [redacted] 's complaints and have emailed her a claim form [redacted] 's quote provided for delivery within twelve (12) business days of her first available date of delivery in Texas Her first available date was July *, and the property was delivered on July (well within the agreed delivery span) Upon receipt of [redacted] 's claim form we will process her claim for damages as well as consider a courtesy credit for her dissatisfaction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We did receive a check for $This does not begin to cover the costs associated with the mishandling and sheer neglect of Oz Moving CompanyWe do not agree with this outcome and this business should be held accountable for their actions In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not been financially compensated for the repairs to the chairs as well as the vacuumI spoke with their representative, Allison, on FridayShe said she forwarded the photos to HR who would be in servicing the professional packersShe claimed that the most they would give us is $(which to date we have not received)$does not even pay for the repairs and the insurance we took out has a $deductibleHad OZ Moving Company not incorrectly packed the belongings in the first place, we would not be having to deal with insurance and repairsWe would like, at the very least, for OZ to refund us the money for the packing jobWe paid for what was supposed to be "professional packers" and this did not happen Sincerely, [redacted] ***

We
have already settled this matter with
the client

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The check was reissued to the client on October **, however,  it as well has yet to clear and has not been returned to us by the postal service.   Customer received the $500 check mailed to the same address.  I understand the client is not satisfied with the outcome, however, she was paid in full for her claim based on the valuation option selected.   No further refunds or credits will be issued. Nancy Z[redacted]Oz Moving & Storage, Inc.Tel:  ###-###-#### Ext. [redacted]Fax: ###-###-####[redacted]
[redacted]

We are investigating [redacted]'s complaints and have emailed her a claim form.  [redacted]'s quote provided for delivery within twelve (12) business days of her first available date of delivery in Texas.  Her first available date was July *, and the property was delivered on July 9...

(well within the agreed delivery span).  Upon receipt of [redacted]'s claim form we will process her claim for damages as well as consider a courtesy credit for her dissatisfaction.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We did receive a check for $99.00. This does not begin to cover the costs associated with the mishandling and sheer neglect of Oz Moving Company. We do not agree with this outcome and this business should be held accountable for their actions.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not been financially compensated for the repairs to the chairs as well as the vacuum. I spoke with their representative, Allison, on Friday. She said she forwarded the photos to HR who would be in servicing the professional packers. She claimed that the most they would give us is $500.00 (which to date we have not received). $500.00 does not even pay for the repairs and the insurance we took out has a $1000.00 deductible. Had OZ Moving Company not incorrectly packed the belongings in the first place, we would not be having to deal with insurance and repairs. We would like, at the very least, for OZ to refund us the money for the packing job. We paid for what was supposed to be "professional packers" and this did not happen. 
Sincerely,
[redacted]

We are unable to locate [redacted] box. However, we are aware the item has been reported missing and will return the box to [redacted] in the event it is located. In the interim, we have paid [redacted]'s claim based on the declared valuation.