Crystal Springs Auto Car Wash

McKeesport Auto Body [redacted] September 10, 2015Revdex.com [redacted] ***To whom it may concern:I am writing on behalf of McKeesport Auto Body, Incin response to a customer complaint filed with the Better Business Bureau, ID# [redacted] The vehicle owner is stating that we failed their car for PA state inspection due to bad front brakes then tried to charge $in repairs to fix the brakes.We did in fact inspect the vehicle on August 19th and failed the Kia Spectra for several safety and/or maintenance problemsOur licensed technician found the rear tires to be dry rotted, the windshield wipers needed replaced, there was a rust hole in the left rear fender, and the front and rear brakes and rotors were worn, rusted and needed replacedEach and every one of these repairs is necessary to receive an inspection sticker in accordance to Pennsylvania Department of Transportation.The customer was charged a "Pass or Fail" fee, set by McKeesport Auto Body, of $plus tax to have the inspection test performed at our facilityThat is a standard fee we charge for the time and labor involved in the inspection process.The customer was then quoted a price of $for our garage to complete all of the above mentioned repairs-new tires, brakes, rotors, windshield wipers, body work and paint, and re-inspection of the vehicleThat price included all parts, labor, and a new battery (a separate and unrelated issue).We cannot comment on what occurred when the customer then took their vehicle to [redacted] for a second opinionIt is McKeesport Auto Body's firm stand that we work not only by the standards created by PennDOT but also take very seriously our corporate code of ethics and own personal safety standardsWe have been in business over yearsWe are AAA approved and ASE certifiedOur automotive technicians receive ongoing continuing education on a yearly basisOur facility also works with the PA state police to combat fraud by serving as a neutral third party site to test vehicles with questionable inspection or emission stickers granted by deceitful service stations and dishonest mechanics.It is unfortunate and disappointing that this or any customer of ours leaves unsatisfiedMcKeesport Auto Body's goal is to provide a positive consumer experience and maintain lasting trustworthy relationshipsTo resolve this dispute we are offering to re-inspect and issue stickers to the Kia Spectra free of charge given all repairs have been made and the vehicle passes on all safety points.Sincerely,Tom B [redacted] Owner/Manager [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I want my refundI don't want to go back there and since they are willing to do an inspection again free of charge they can as well provide my refund by mail in a form of a check or money order to my address ** *** *** *** ** ***
Regards,
*** ***

McKeesport Auto Body[redacted]
[redacted]
[redacted]September 10, 2015Revdex.com[redacted]
[redacted]To whom it may concern:I am writing on behalf of McKeesport Auto Body, Inc. in response to a customer complaint filed with the Better...

Business Bureau, ID# [redacted]. The vehicle owner is stating that we failed their car for PA state inspection due to bad front brakes then tried to charge $800 in repairs to fix the brakes.We did in fact inspect the vehicle on August 19th 2015 and failed the 2004 Kia Spectra for several safety and/or maintenance problems. Our licensed technician found the rear tires to be dry rotted, the windshield wipers needed replaced, there was a rust hole in the left rear fender, and the front and rear brakes and rotors were worn, rusted and needed replaced. Each and every one of these repairs is necessary to receive an inspection sticker in accordance to Pennsylvania Department of Transportation.The customer was charged a "Pass or Fail" fee, set by McKeesport Auto Body, of $15 plus tax to have the inspection test performed at our facility. That is a standard fee we charge for the time and labor involved in the inspection process.The customer was then quoted a price of $800 for our garage to complete all of the above mentioned repairs-new tires, brakes, rotors, windshield wipers, body work and paint, and re-inspection of the vehicle. That price included all parts, labor, and a new battery (a separate and unrelated issue).We cannot comment on what occurred when the customer then took their vehicle to [redacted] for a second opinion. It is McKeesport Auto Body's firm stand that we work not only by the standards created by PennDOT but also take very seriously our corporate code of ethics and own personal safety standards. We have been in business over 35 years. We are AAA approved and ASE certified. Our automotive technicians receive ongoing continuing education on a yearly basis. Our facility also works with the PA state police to combat fraud by serving as a neutral third party site to test vehicles with questionable inspection or emission stickers granted by deceitful service stations and dishonest mechanics.It is unfortunate and disappointing that this or any customer of ours leaves unsatisfied. McKeesport Auto Body's goal is to provide a positive consumer experience and maintain lasting trustworthy relationships. To resolve this dispute we are offering to re-inspect and issue stickers to the 2004 Kia Spectra free of charge given all repairs have been made and the vehicle passes on all safety points.Sincerely,Tom B[redacted]Owner/Manager[redacted]