Sirs, Regarding the complaint from [redacted] and [redacted] decided they wanted to cancel our contract, even though the cancellation date had passed. I agreed to refund their deposit in payments. They have received the first payment. They will receive the balance in the next few payments....
Thank you. Regards, Crystal Sunrooms and Remodeling
Complaint: 11504682
I am rejecting this response because: Mr. [redacted] has grossly misstated the facts. All trades did a great job with the exception of the trim crew. The city building inspector agreed that the trim work was substandard and indicated that in his report. And yes, for the price we were paying, we expected an appropriate quality of work. The contract called for "All work to be performed by skilled craftsmen in a workmanship like manner." The final payment was due "upon completion and customer satisfaction." We had an excellent repoire with all the workmen despite the fact that most of them spoke little, if any, English. It's simply a lie to state otherwise. The fact that Mr. [redacted] defaulted on the contract speaks volumes. It was a direct result of Mr. [redacted]'s default that we incurred extra expense and have to live with the visible results of the shoddy trim job. Our claim stands at $1,765.00 ($2,800+265-2,300 = $765 extra expense + $1,000 as refund for the shoddy trim work)Thank you for your assistance.
Regards,
[redacted]
Sirs, Regarding the complaint from [redacted] and [redacted] decided they wanted to cancel our contract, even though the cancellation date had passed. I agreed to refund their deposit in payments. They have received the first payment. They will receive the balance in the next few payments....
Thank you. Regards, Crystal Sunrooms and Remodeling
Complaint: 11504682
I am rejecting this response because: Mr. [redacted] has grossly misstated the facts. All trades did a great job with the exception of the trim crew. The city building inspector agreed that the trim work was substandard and indicated that in his report. And yes, for the price we were paying, we expected an appropriate quality of work. The contract called for "All work to be performed by skilled craftsmen in a workmanship like manner." The final payment was due "upon completion and customer satisfaction." We had an excellent repoire with all the workmen despite the fact that most of them spoke little, if any, English. It's simply a lie to state otherwise. The fact that Mr. [redacted] defaulted on the contract speaks volumes. It was a direct result of Mr. [redacted]'s default that we incurred extra expense and have to live with the visible results of the shoddy trim job. Our claim stands at $1,765.00 ($2,800+265-2,300 = $765 extra expense + $1,000 as refund for the shoddy trim work)Thank you for your assistance.
Regards,
[redacted]