Crystal Tech Water

Ref: [redacted] Customer: J [redacted] Crystal Tech Water LLCattempted to resolve our customer concerns by sending a license plumber according to our schedule free of chargeContacts were made by phone, messages were leftIn order to compile to our customers request Crystal Tech Water LLC needed to schedule a license plumber in a time frame that would work for the customerCrystal Tech Water LLC received an email stating that the customer found a license plumber right away to address his concerns in his timely matter.Please see attached invoice/contract.(I hereby accept above performance, and charges, as being satisfactory and acknowledge that equipment has been left in good conditionCrystal Tech Water LLC, shall not be responsible in any way for any type or water damage that could result due to faulty equipment, installation or service related issues.)Best RegardsCrystal Tech Water LLCP:F:602.708.5548Web: www.crystaltechwater.comEmail: [email protected]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please ask the business owner how many visits his ‘unlicensed plumber’ made to our home ‘try’ and correct the leaks caused by his installation (4x), and the issues were never fixedNext, ask the business owner who the licensed plumber he’s referring to is (it’s a friend of the unlicensed plumber) who was asking to work when it was convenientto himNext, ask the business owner what he did to clean our home after that unlicensed plumber cut himself and bled throughout our homeFinally, ask him how manymessages (text, emails, etc.) he ignored when I asked for all communication to be in writing once we determined that taking him for his word (verbally) was a mistake.The fact that he’s even inferred that his firm left our ‘equipment’ in satisfactory condition is a jokeThe photos attached to the original complaint prove that pointIn terms of the damage resulting from their work, perhaps a lawsuit with the inclusion of his initial email stating that his business is covered for such damage (question we initially asked when he stated his ‘handyman’ was not licensed) will rectify the matterIn no way shape or form has his company done what they said they would, or fixed the issues it causedI want every dime my family paid for this work returned, as well as the costs associated to fixing the issues caused by them (estimated to cost us an additional 350.00) Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please ask the business owner how many visits his ‘unlicensed plumber’ made to our home ‘try’ and correct the leaks caused by his installation (4x), and the issues were never fixedNext, ask the business owner who the licensed plumber he’s referring to is (it’s a friend of the unlicensed plumber) who was asking to work when it was convenientto himNext, ask the business owner what he did to clean our home after that unlicensed plumber cut himself and bled throughout our homeFinally, ask him how manymessages (text, emails, etc.) he ignored when I asked for all communication to be in writing once we determined that taking him for his word (verbally) was a mistake.The fact that he’s even inferred that his firm left our ‘equipment’ in satisfactory condition is a jokeThe photos attached to the original complaint prove that pointIn terms of the damage resulting from their work, perhaps a lawsuit with the inclusion of his initial email stating that his business is covered for such damage (question we initially asked when he stated his ‘handyman’ was not licensed) will rectify the matterIn no way shape or form has his company done what they said they would, or fixed the issues it causedI want every dime my family paid for this work returned, as well as the costs associated to fixing the issues caused by them (estimated to cost us an additional 350.00).
Regards,
*** ***

Ref: *** Customer: J*** ***Crystal Tech Water LLCattempted to resolve our customer concerns by sending a license plumber according to our schedule free of chargeContacts were made by phone, messages were leftIn order to compile to our customers request Crystal
Tech Water LLC needed to schedule a license plumber in a time frame that would work for the customerCrystal Tech Water LLC received an email stating that the customer found a license plumber right away to address his concerns in his timely matter.Please see attached invoice/contract.(I hereby accept above performance, and charges, as being satisfactory and acknowledge that equipment has been left in good conditionCrystal Tech Water LLC, shall not be responsible in any way for any type or water damage that could result due to faulty equipment, installation or service related issues.)Best RegardsCrystal Tech Water LLCP:F:602.708.5548Web: www.crystaltechwater.comEmail: [email protected]

Ref: [redacted] Customer: J[redacted]Crystal Tech Water LLC. attempted to resolve our customer concerns by sending a license plumber according to our schedule free of charge. Contacts were made by phone, messages were left. In order to compile to our customers request Crystal Tech Water...

LLC needed to schedule a license plumber in a time frame that would work for the customer. Crystal Tech Water LLC received an email stating that the customer found a license plumber right away to address his concerns in his timely matter.Please see attached invoice/contract.(I hereby accept above performance, and charges, as being satisfactory and acknowledge that equipment has been left in good condition. Crystal Tech Water LLC, shall not be responsible in any way for any type or water damage that could result due to faulty equipment, installation or service related issues.)Best RegardsCrystal Tech Water LLCP:602.326.6142 F:602.708.5548Web: www.crystaltechwater.comEmail: [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please ask the business owner how many visits his ‘unlicensed plumber’ made to our home ‘try’ and correct the leaks caused by his installation (4x), and the issues were never fixed. Next, ask the business owner who the licensed plumber he’s referring to is (it’s a friend of the unlicensed plumber) who was asking to work when it was convenientto him. Next, ask the business owner what he did to clean our home after that unlicensed plumber cut himself and bled throughout our home. Finally, ask him how manymessages (text, emails, etc.) he ignored when I asked for all communication to be in writing once we determined that taking him for his word (verbally) was a mistake.The fact that he’s even inferred that his firm left our ‘equipment’ in satisfactory condition is a joke. The photos attached to the original complaint prove that point. In terms of the damage resulting from their work, perhaps a lawsuit with the inclusion of his initial email stating that his business is covered for such damage (question we initially asked when he stated his ‘handyman’ was not licensed) will rectify the matter. In no way shape or form has his company done what they said they would, or fixed the issues it caused. I want every dime my family paid for this work returned, as well as the costs associated to fixing the issues caused by them (estimated to cost us an additional 350.00). 
Regards,
[redacted]

Ref: [redacted] Customer: J[redacted]Crystal Tech Water LLC. attempted to resolve our customer concerns by sending a license plumber according to our schedule free of charge. Contacts were made by phone, messages were left. In order to compile to our customers request Crystal...

Tech Water LLC needed to schedule a license plumber in a time frame that would work for the customer. Crystal Tech Water LLC received an email stating that the customer found a license plumber right away to address his concerns in his timely matter.Please see attached invoice/contract.(I hereby accept above performance, and charges, as being satisfactory and acknowledge that equipment has been left in good condition. Crystal Tech Water LLC, shall not be responsible in any way for any type or water damage that could result due to faulty equipment, installation or service related issues.)Best RegardsCrystal Tech Water LLCP:602.326.6142 F:602.708.5548Web: www.crystaltechwater.comEmail: [email protected]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please ask the business owner how many visits his ‘unlicensed plumber’ made to our home ‘try’ and correct the leaks caused by his installation (4x), and the issues were never fixed. Next, ask the business owner who the licensed plumber he’s referring to is (it’s a friend of the unlicensed plumber) who was asking to work when it was convenientto him. Next, ask the business owner what he did to clean our home after that unlicensed plumber cut himself and bled throughout our home. Finally, ask him how manymessages (text, emails, etc.) he ignored when I asked for all communication to be in writing once we determined that taking him for his word (verbally) was a mistake.The fact that he’s even inferred that his firm left our ‘equipment’ in satisfactory condition is a joke. The photos attached to the original complaint prove that point. In terms of the damage resulting from their work, perhaps a lawsuit with the inclusion of his initial email stating that his business is covered for such damage (question we initially asked when he stated his ‘handyman’ was not licensed) will rectify the matter. In no way shape or form has his company done what they said they would, or fixed the issues it caused. I want every dime my family paid for this work returned, as well as the costs associated to fixing the issues caused by them (estimated to cost us an additional 350.00). 

Regards,