Crystal Vista Window Cleaning

Customer stated that we 'were not willing to work with them' in regards to the issue of a couple of missed marks on some windows.  2 days after the job was finished I emailed the customer to see if they were satisfied with the work that was performed.  Customer replied back via email...

stating:  "Just wanted to let you know that I was very pleased with the job your guys did on our windows & will be more than happy to leave you a nice rating on Angies List." Customer also left some pictures of a window over the kitchen sink that had a couple of smears left on it "only in the morning when the sun was shining on them."  I arranged to stop by the next day in the morning and cleaned up that window.  The customer also had me touch up one other window in the kitchen and after our meeting she expressed her satisfaction and we parted ways.12 days after the work was finished I received an email from the customer stating that there are other windows with smudges.  Pictures of these were sent in email as well.  This is when I replied: "When initial call-backs happen all problems, issues and concerns need to be addressed during that visit.  I did see your pics and sorry those were missed but it should have been addressed at my visit. Thanks"This policy is in place so that we are not taken advantage of over time.  Window cleaning demands perfection and we strive for that every day, but sometimes we miss the 'mark' and try as best as possible to resolve it.