Crystal's Kitchen

Customer attempted to make purchase off the site, first transaction failed and the second transaction went through.  As per the banks policies they hold payment on the first and release after several hours. The payment will be released back to customer - we are not holding it their bank...

is.  Customer was informed of this when they called in.

Again we do not refund return shipping of a part if it is purchased in error or on a marketplace such as the identified order.

Revdex.com:At this time, I have not been contacted by CarPartKings.com regarding complaint ID [redacted].Sincerely,
[redacted]

Everything was shipped to customer via [redacted]

Revdex.com:At this time, I have not been contacted by CarPartKings.com regarding complaint ID [redacted].Sincerely,[redacted]

Customer has been refunded in full for the order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We responded to this complaint numerous times already. A photo of the item was required for a label to be sent out and a credit to be issued to the customer.We are still awaiting the photo.Thank you,Michael D[redacted] Te[redacted]

Revdex.com:At this time, I have not been contacted by CarPartKings.com regarding complaint ID [redacted].Sincerely,[redacted]

We offer a 2 year Warranty on all of our products.  As indicated customers product is eligible for a Warranty, however, they must follow the Warranty instructions we provided and listed on our site here; [redacted]The part must be returned to us, inspected and...

approved and a new part will be shipped out to customer.  We do not cover the cost of shipping on the old item back to us and we will cover the new shipping out for the replacement part.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Car Part Kings did refund the amount for the part itself after my complaint was filed, however they did not refund the amount that I paid for return shipping the car part.That amount is $36.37Tho they replied to my email to them about this amount, I have not yet received anything more. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Item can be returned to us for a full refund if not as desired.

Updated tracking was sent to customer: [redacted] [redacted] [redacted]

Revdex.com:At this time, I have not been contacted by CarPartKings.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

As per our policy these items can be returned to us for a full refund with shipping.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The shipping charges have not been...

refunded as of his morning, December 12/**/2015 @ 10:30AM. I just want to reiterate that
the seller has NOT reimbursed my shipping charges. This is an ethical violation
in two fronts. First, the seller has misrepresented an item and does not take
responsibility for mis-advertisement. Second, in his previous response he stated
that he would refund the shipping charges and has failed to do so as of this
morning @10:30AM on 12/**/2015.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We will issue a full refund on the part and the shipping to you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We indicate our shipping policies, cut off times, and standards on our website under our FAQ.