CryWolf Medallion

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: If I made payment on 1/27/the same day I received the notice in the mail, how can I have a day account past due notice in my hand? My payment was not even days late? Also in order for me to submit an appeal THEY CHARGE AN ADDITIONAL FEE Regards, [redacted]

From: ***< [redacted] @***.com>Date: Sun, Mar 13, at 2:PMSubject: Fw: Web Contact RequestTo: " [redacted] @myRevdex.com.org" < [redacted] @myRevdex.com.org>I WAS DIRECTED TO SEND THE ATTACHMENT TO YOU THANKS.----- Forwarded Message -----From: *** < [redacted] @***.com>To: [redacted] < [redacted] @ [redacted] .com> Sent: Sunday, March 13, 12:PMSubject: Re: Web Contact RequestI WENT THROUGH THE APPEAL PROCESS PREVIOUSLY AND WAS INFORMED THAT THE MATTER HAD BEEN RESOLVED.From: [redacted] < [redacted] @ [redacted] .com>To: "' [redacted] @***.com'" < [redacted] @***.com> Sent: Wednesday, March 9, 10:AMSubject: RE: Web Contact RequestGood morning,The outstanding charges on your account are alarm charges from when your alarm was still active We are not able to remove these fees, you would need to appeal them with the city to try and get them off of the account In order to appeal, you would need to provide a copy of the alarm history from your previous company as well as a $appeal fee check for each invoice you are appealing If your appeal is granted, the city will refund this money back to you Please contact us at the number below with any additional questions or concerns.Thank you,Omaha Alarm Reduction ProgramP.OBox [redacted] StLouis, MO [redacted] ###-###-####-----Original Message-----From: [redacted] @***.com [mailto: [redacted] @***.com]Sent: Tuesday, March 08, 4:PMTo: [redacted] Subject: Web Contact RequestName: [redacted] Account:Phone: [redacted] eMail: [redacted] @***.comComments: SIX YEARS I HAD AN ALARM SYSTEM THAT CONTINUED TO MALFUNCTION THEREFORE THE ACCOUNT WAS DISCONNECTED AND CLOSEDI RECENTLY GOT A NEW COMPANY AND SENT IN MY REGISTRATION FEE I JUST RECEIVED A BILLING STATEMENT FROM YOUR OFFICE FOR %500+ DOLLARS AFTER MY PRIOR ALARM SYSTEM MALFUNCTIONED THIS MATTER WAS RESOLVED WITH YOUR OFFICE, PLEASE RECTIFY THIS BILLING MATTER THERE HAS BEEN NO ACTION FOR THESE FUNDS IN SIX YEARS THANKS

PUBLIC SAFETYCORPORATIONTuesday, January 31, 2017Revdex.com serving Metro Washington DC and Eastern Pennsylvania K StNW, Floor Washington, DC 20005-3404To Whom it May Concern,We recently received a complaint (ID# ***) submitted to the Revdex.com about our business by *** ***We provided a response back to the Revdex.com, and are now receiving our customer's additional concerns regarding this caseAfter review of the follcomplaint submitted to the Revdex.com, we would like to formally reply to our customer's rejection of our response.We completely understand the customer's frustration, and would like to address all of the customers concernsBased on the customer's account history with the *** *** Alarm Reduction Program (FARP), the $registration fee (due 12/2/2016) has not been paidPer the City alarm ordinance, non-payment results in a late fee of 1.5% of the delinquent total being assessed at every days delinquentEach notice sent shows a total outstanding balance due on the accountWe greatly apologize for any confusion the customer had in regards to the "previous balance" on the invoiceWe are currently looking into ways to improve our invoices based on his ConcernsWe reviewed the call recording of the conversation, as all of our calls are recorded for quality assurance purposesOur CSR, Melissa #***, offered to have a Supervisor call him back since one was not currently availableThe CSR followed our company policy to take down the customer's information for a supervisor callback if one is not available, Currently, the customer's only options are to pay the outstanding balance or send in a written appeal to the *** *** FARP.We pride ourselves or providing exceptional customer service to all of our clients and confirm that this response is a truthful account of our experience with this customer, in regards to this matterf you have any further questions or concerns, please feel free to contact us at ###-###-####.Sincerely, Lauren K*** Deputy Director of Outsource OperationsCRYWoLF MEDALLION

To Whom It May Concern,
I am writing this letter in regards to the Revdex.com complaint I recently receivedPublic Safety Corporation is the home of *** is a software used to track and bill for alarms for cities and counties across the worldThe City of
*** *** contracts with us to facilitate their alarm program.The alarm user completed a web update of her account on April 26, meaning that she logged into her account using her username and password and updated the information on the accountDuring the web update on the account she provided her email addressBy providing her email address she authorized the sending of future correspondence via email to herThis is clearly stated on the website below the field for an email addressThree letters were successfully emailed to the alarm userIf after days we still haven't received payment for the outstanding amounts we will attempt to reach out the alarm users in a different wayThus we mailed the day noticeThe permit itself expired on January 1, so payment would beThe initial notice was emailed on November 17, 2014, days later a day notice was emailed notifying the alarm user that the permit fee was still outstandingOn January 12, a notice was also emailed to the alarm user notifying her that the permit had expiredFinally on 1/21/a letter was mailed to the alarm user as we had never received payment for the outstanding amounts
Unfortunately, by providing her email address she authorized invoices and correspondence to be emailed to herWe have no control of her email or the bills being placed in her SPAM filterWe will however, in light of all that has occurred give the alarm user the opportunity to appeal the late feeIf the appeal is granted then the late fee will be refunded to the alarm userAlso, per the alarm user's request we will not be emailing any future invoices to her so this will not occur in the futurePlease let me know if I can be of further assistanceThank You,
Public Safety Corporation

PUBLIC SAFETYFriday, January 13, 2017Revdex.com serving Metro Washington DC and Eastern Pennsylvania K StNW, 10" Floor Washington, DC 20005-3404To Whom it May Concern,We recently received a complaint (ID ***) about our businessAfter further review of the complaint submitted to the Revdex.com and the
customer's account, we would like to formally respond to this complaint in writing.Based on the customer's account history, the customer completed an online registration on the *** *** Alarm Reduction Program website on 10/22/A registration notification was mailed, on 11/2/2016, to the user's home address provided from their online registrationThe registration notification included an invoice for the $registration fee, and notes a due date of 12/2/The registration notice also details payment instructions and consequences for non-paymentPayment for this customer's registration fee was never received, and resulted in the $late fee being assessed at every days delinquentThis delinquent notice clearly shows a total outstanding balance due of $We also reviewed the call recording of the conversation between the customer and our Customer Support Representative (CSR)Our CSR, Melissa #***, was polite, patient, and offered to have a supervisor call him back since one was not currently availableThe customer asked for her Supervisor's name and badge numberThe CSR provided her Supervisor's name, but not her badge numberThe customer was argumentative with our representative throughout the entire call.We pride ourselves on providing exceptional customer service to all of our clients and confirm that this response is a truthful account of our experience with this customer, in regards to this matterIf you have any further questions or concerns, please feel free to contact us at ###-###-####.Sincerely,Lauren K*** Deputy Director of Outsource OperationsCRYWoLF MEDALLIon

In 2010, your alarm system went was activated four times in the span of two months and those activations resulted in the dispatch of police officers to your homeThe alarm activations occurring on 05/08/2010, 07/03/2010, 07/03/2010, and 07/05/per Alarm Ordinance *** resulted in charges totaling $However, since the alarm fines were not paid within the required time frame of thirty days late fees were also assessed onto your accountThe late fees total $All of the initial and delinquent notifications were mailed to PO Box *** Omaha, NE ***We received no returned mail or appeals disputing the initial charges or the delinquency fees.The Alarm Ordinance also requires that the alarms be disputed within fifteen days of notification with an appeal letter and the alarm history of the alarm system from your alarm company to dispute a alarm callAs a result of the alarm calls not being contested when each invoice reached days delinquency they were individually turned over to a collection agencyThe outstanding invoices have been in collections since December and January respectively.Unfortunately, we're unable to waive the alarm activation charges or the subsequent corresponding late fees and the outstanding amounts are still due per the Alarm OrdinancePlease let me know if you haveany questions or concerns.Thank you,Alarm Reduction Program

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:The 'invoice' that they sent me clearly states a previous balance of $0.00. They assessed a late fee on a ZERO balance. The reply stating that I was argumentative is completely untrue. Their employee was the one out of line, refusing on multiple requests to allow me to speak with a supervisor.
Regards,
James S[redacted]

From: [redacted]<[redacted].com>Date: Sun, Mar 13, 2016 at 2:11 PMSubject: Fw: Web Contact RequestTo: "[redacted]@myRevdex.com.org" <[redacted]@myRevdex.com.org>I WAS DIRECTED TO SEND THE ATTACHMENT TO YOU.  THANKS.----- Forwarded Message -----From: [redacted]...

<[redacted].com>To: [redacted] <[redacted].com> Sent: Sunday, March 13, 2016 12:45 PMSubject: Re: Web Contact RequestI WENT THROUGH THE APPEAL PROCESS PREVIOUSLY AND WAS INFORMED THAT THE MATTER HAD BEEN RESOLVED.From: [redacted] <[redacted].com>To: "'[redacted].com'" <[redacted].com> Sent: Wednesday, March 9, 2016 10:08 AMSubject: RE: Web Contact RequestGood morning,The outstanding charges on your account are false alarm charges from 2010 when your alarm was still active.  We are not able to remove these fees, you would need to appeal them with the city to try and get them off of the account.  In order to appeal, you would need to provide a copy of the alarm history from your previous company as well as a $10.00 appeal fee check for each invoice you are appealing.  If your appeal is granted, the city will refund this money back to you.  Please contact us at the number below with any additional questions or concerns.Thank you,Omaha False Alarm Reduction ProgramP.O. Box [redacted]St. Louis, MO [redacted]###-###-####-----Original Message-----From: [redacted].com [mailto:[redacted].com]Sent: Tuesday, March 08, 2016 4:14 PMTo: [redacted]Subject: Web Contact RequestName: [redacted]Account:Phone: [redacted]eMail: [redacted].comComments: SIX YEARS I HAD AN ALARM SYSTEM THAT CONTINUED TO MALFUNCTION THEREFORE THE ACCOUNT WAS DISCONNECTED AND CLOSED. I RECENTLY GOT A NEW COMPANY AND SENT IN MY REGISTRATION FEE.  I JUST RECEIVED A BILLING STATEMENT FROM YOUR OFFICE FOR %500+ DOLLARS.  AFTER MY PRIOR ALARM SYSTEM MALFUNCTIONED THIS MATTER WAS RESOLVED WITH YOUR OFFICE, PLEASE RECTIFY THIS BILLING MATTER.  THERE HAS BEEN NO ACTION FOR THESE FUNDS IN SIX YEARS.  THANKS.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I am already out of pocket $7.50, why pay an additional $7.50 to attempt to get back $7.50?
Makes no sense, they are charging late fees on a reminder notice? If the permit expired 1/1, it was paid 27 days late, why charge a 30 day late fee when it wasn't 30 days late? 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: If I made payment on 1/27/15 the same day I received the notice in the mail, how can I have a 60 day account past due notice in my hand? My payment was not even 30 days late? Also in order for me to submit an appeal THEY CHARGE AN ADDITIONAL FEE. 
Regards,
[redacted]

---------- Forwarded message ----------From: Jessica S[redacted] <[redacted]@publicsafetycorp.com>Date: Mon, Mar 16, 2015 at 3:28 PMSubject: complaint id [redacted]To: "[email protected]" <[email protected]>To Whom It May Concern: The initial notice was emailed to the alarm user on 11/17/2014. As the initial notice was not paid a 30 day reminder notice was emailed on 12/17/2014. The alarm user received both of those notices via email to the email address she provided when completing a web update of her account. Both notices were successfully emailed to the address provided. At the sixty day marker if there is no payment received we mail the correspondence. Upon receipt of the letter the alarm user called in regarding her account. As we had emailed prior notices to the alarm user the 60 day notice was not the first notice sent, only the first notice to be mailed.  Unfortunately, we have no control of her email and couldn’t prevent the notices from ending up in her SPAM filter. Going forward, she will receive no future notices via email as she has requested to have all communications mailed to her. Per the alarm ordinance we are unable to waive the late fee as all correspondence was successfully mailed/emailed. We received no returned correspondence. Also, per the alarm ordinance there is an appeal fee of $7.50 for invoices that are being appealed. Even though the alarm user is outside of the appeal window we’re still extending the time frame in an effort to assist the alarm user. The account is currently in compliance with the ordinance and has no outstanding balance. Please let me know if I can be of further assistance. Thank you, Public Safety CorporationThis e-mail and all attachments are intended for the above-name recipient(s) only and may contain confidential and legally privileged information of Public Safety Corporation. Any unauthorized dissemination, distribution, copying or other use of this e-mail or any attachments is strictly prohibited. If you have received this transmission in error, please notify the sender and delete all copies of the received e-mail and attachments from your computer system.