I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I will contact the business when the weather breaks to come and fix the problem
Regards,
*** ***
MAY 15, Revdex.com HOLIDAY DR, SUITE PITTSBURGH, PA RE: *** * *** * *** AS PER THE CONTRACT THE INSTALLATION OF THE WINDOWS WAS TO TAKE APPROXIMATELY - DAYS (WEATHER PERMITTING), NOT -DAYS AS THE CUSTOMER STATED (SEE ENCLOSED CONTRACT)THE DEPTH
OF THE WINDOWS ARE STANDARD AND CANNOT BE ADJUSTED AND NINE TIMES OUT OF TEN THEY DO NOT GO IN FLUSH TO THE INSIDE WALLAS FAR AS THE JOB BEING SLOPPY HE SIGNED THE COMPLETION SUP AND GAVE THE INSTALLERS A GOOD REPORT(COPY ENCLOSED) THE WINDOW THAT HAD THE CRACK IN IT WAS REPLACED THE DAY BEFORE WE RECEIVED THE COMPLAINT FROM THE Revdex.com AS FAR AS THE BAY WINDOW BEING TO SMALL, WE EXPLAINED TO THE CUSTOMER THAT A BAY WINDOW DOES NOT ALWAYS FIT PERFECTLY INTO THE EXISTING HOLE, IT DEPENDS ON THE PROJECTION ON THE BAY WINDOW IN CONJUNCTION TO THE SIZE OF THE THREE WINDOWS IN THE BAY I DID INFORM THE CUSTOMER OF THAT WHEN HE QUESTIONED THE WINDOW BEING A COUPLE INCHES SMALLER THAN THE HOLE SIZE BEFORE WE EVEN INSTALLED THE WINDOW AND HE WAS OKAY WITH THATAS FOR THE TRIM ON THE INSIDE OF THE WINDOWS THE CONTRACT STATES NO INSIDE TRIM WAS TO BE INCLUDED(COPY ENCLOSED)THE CONTRACTORS REINSTALLED THE OLD TRIM AT THE REQUEST OF THE CUSTOMERTHE CONTRACTORS WERE NICE ENOUGH TO DO IT FOR HIM AT NO EXTRA CHARGEAS FAR AS THE FULL SCREENS GO THAT’S THE WAY THE WINDOWS ARE MADEI WILL, THE NEXT TIME WE ARE IN THE AREA, HAVE THE CONTRACTORS STOP AND MEET WITH THE CUSTOMER AND REPAIR ANYTHING THAT IS OUR RESPONSIBILITY TO DO. *** ***PRESIDENT
RE: [redacted] - ID [redacted] ENCLOSED FIND A LETTER SENT TO MS [redacted] TO RESOLVE THIS MATTER. IT WAS DELIVERED 01/23/2015 AT 3:33 P.M. AS PER THE U.S.PS. TRACKING NUMBER. WE HAVE NOT HEARD FROM HER YET. ALSO, ENCLOSED FIND FOUR SERVICE SUPS FOR MS [redacted], ONLY THE 1st ONE WAS...
SIGNED. THE OTHERS WERE NOT SIGNED BECAUSE SHE WAS NOT AT HOME, I DID CALL HER AND LET HER KNOW THE SERVICE MAN WOULD BE COMING. THE MAJORITY OF THE ROOF WAS DONE UNDER CONTRACT WITH HER FATHER, DATED JULY 26, 2012, WHOM IS NOW DECEASED. THE WARRANTY WITH THAT CONTRACT EXPIRED AUGUST 4,2013. WE WILL TAKE CARE OF THE PROBLEM AS SOON AS WE HEAR BACK FROM HER SO WE CAN SCHEDULE.
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me. I will contact the business when the weather breaks to come and fix the problem
Regards,
*** ***
MAY 15, Revdex.com HOLIDAY DR, SUITE PITTSBURGH, PA RE: *** * *** * *** AS PER THE CONTRACT THE INSTALLATION OF THE WINDOWS WAS TO TAKE APPROXIMATELY - DAYS (WEATHER PERMITTING), NOT -DAYS AS THE CUSTOMER STATED (SEE ENCLOSED CONTRACT)THE DEPTH
OF THE WINDOWS ARE STANDARD AND CANNOT BE ADJUSTED AND NINE TIMES OUT OF TEN THEY DO NOT GO IN FLUSH TO THE INSIDE WALLAS FAR AS THE JOB BEING SLOPPY HE SIGNED THE COMPLETION SUP AND GAVE THE INSTALLERS A GOOD REPORT(COPY ENCLOSED) THE WINDOW THAT HAD THE CRACK IN IT WAS REPLACED THE DAY BEFORE WE RECEIVED THE COMPLAINT FROM THE Revdex.com AS FAR AS THE BAY WINDOW BEING TO SMALL, WE EXPLAINED TO THE CUSTOMER THAT A BAY WINDOW DOES NOT ALWAYS FIT PERFECTLY INTO THE EXISTING HOLE, IT DEPENDS ON THE PROJECTION ON THE BAY WINDOW IN CONJUNCTION TO THE SIZE OF THE THREE WINDOWS IN THE BAY I DID INFORM THE CUSTOMER OF THAT WHEN HE QUESTIONED THE WINDOW BEING A COUPLE INCHES SMALLER THAN THE HOLE SIZE BEFORE WE EVEN INSTALLED THE WINDOW AND HE WAS OKAY WITH THATAS FOR THE TRIM ON THE INSIDE OF THE WINDOWS THE CONTRACT STATES NO INSIDE TRIM WAS TO BE INCLUDED(COPY ENCLOSED)THE CONTRACTORS REINSTALLED THE OLD TRIM AT THE REQUEST OF THE CUSTOMERTHE CONTRACTORS WERE NICE ENOUGH TO DO IT FOR HIM AT NO EXTRA CHARGEAS FAR AS THE FULL SCREENS GO THAT’S THE WAY THE WINDOWS ARE MADEI WILL, THE NEXT TIME WE ARE IN THE AREA, HAVE THE CONTRACTORS STOP AND MEET WITH THE CUSTOMER AND REPAIR ANYTHING THAT IS OUR RESPONSIBILITY TO DO. *** ***PRESIDENT
RE: [redacted] - ID [redacted] ENCLOSED FIND A LETTER SENT TO MS [redacted] TO RESOLVE THIS MATTER. IT WAS DELIVERED 01/23/2015 AT 3:33 P.M. AS PER THE U.S.PS. TRACKING NUMBER. WE HAVE NOT HEARD FROM HER YET. ALSO, ENCLOSED FIND FOUR SERVICE SUPS FOR MS [redacted], ONLY THE 1st ONE WAS...
SIGNED. THE OTHERS WERE NOT SIGNED BECAUSE SHE WAS NOT AT HOME, I DID CALL HER AND LET HER KNOW THE SERVICE MAN WOULD BE COMING. THE MAJORITY OF THE ROOF WAS DONE UNDER CONTRACT WITH HER FATHER, DATED JULY 26, 2012, WHOM IS NOW DECEASED. THE WARRANTY WITH THAT CONTRACT EXPIRED AUGUST 4,2013. WE WILL TAKE CARE OF THE PROBLEM AS SOON AS WE HEAR BACK FROM HER SO WE CAN SCHEDULE.