The client hired us to pick up bag of mail to be delivered to the Wauwatosa Post officeIn our quote it specifies several disclaimers, one of being declared value of shipment is $We did make a mistake in our sorting and delivered the mail bag to a different post office locationMy Operations Manager and myself both admitted and apologized for thatWe offered a credit of approximately times their daily rateThe issue is that the items were still processed in the postal system and deliveredAll post offices follow the same procedureOne location doesn’t do it differently than anotherThe tracking system is the same everywhereThe client was trying to get us to pay over $6,for the incidentThis was a retail price of the items he claims where in the mail bagNot a replacement priceEven insurance companies wouldn’t pay retail for lost or damagesHowever more importantly he wanted us to pay for something that still got delivered to his clientNumber 1- Client never communicated to us that the declared value of the bag was $6,In all shipping companies that is required if you wish to be covered for that amountTherefore fees and special procedures apply, for which I am sure this client didn’t want to payNumber 2- We are hired to carry a mail bagTherefore, the contents of the bag are not tracked by usWe have no way of knowing what, or how many items are inside the bagWe aren’t allowed to open a package that is being shippedNumber 3- Transportation companies, like ours, cover customer property for losses and damageLate or misrouted deliveries are not part of this coverageThe client has not produced to us a loss occurredWe asked for tracking numbers to verify with the PO if delivery was madeClient had provided it at one time but the file received wasn’t formatted properlyWe asked for it again, and we were told to just pay the bill and move onAll these points had been communicated in emails and phone calls with our operations manager and myselfThe client kept demanding grandThat then led to my phone call with himI disagree on his view of my handling of the callThe client was upset and I understand thatHe started the conversation by demanding the money, criticizing our business, and asking multiple questionsI listenedI waited for my opportunity to speakI began by apologizing and explaining I understood the situation but then went into what I have explained above and to answer his questionsHe interrupted meI let it go and listenedI tried again to speak at an opening, he gave be about a sentence and half and interrupted againThe third time I tried I asked him if was going to let me speak, if he was done and ready to listenMaybe that is considered rude but so is repeatedly interrupting another personI got to explain further but never got to finish because he hung up on meSo in summary it is my opinion that nothing was lostThat has never been establishedTherefore the items made it to their destinationsThe client didn’t listen to our explanations, he didn’t care what we had to say The client is just trying to get money out of usTherefore the claim was deniedI understand he was inconveniencedI and our team are sorry for that but in the end it was a simple human error in sorting [redacted] General ManagerCS Logistics, IncWMitchell Street|Milwaukee,WIPhone(414) 774-6322Fax(414) 774-8370Mobile(414) 349-2044Direct(414) 539-3736DirectFax(414) 837-
The client hired us to pick up bag of mail to be delivered to the Wauwatosa Post officeIn our quote it specifies several disclaimers, one of being declared value of shipment is $We did make a mistake in our sorting and delivered the mail bag to a different post office locationMy Operations Manager and myself both admitted and apologized for thatWe offered a credit of approximately times their daily rateThe issue is that the items were still processed in the postal system and deliveredAll post offices follow the same procedureOne location doesn’t do it differently than anotherThe tracking system is the same everywhereThe client was trying to get us to pay over $6,for the incidentThis was a retail price of the items he claims where in the mail bagNot a replacement priceEven insurance companies wouldn’t pay retail for lost or damagesHowever more importantly he wanted us to pay for something that still got delivered to his clientNumber 1- Client never communicated to us that the declared value of the bag was $6,In all shipping companies that is required if you wish to be covered for that amountTherefore fees and special procedures apply, for which I am sure this client didn’t want to payNumber 2- We are hired to carry a mail bagTherefore, the contents of the bag are not tracked by usWe have no way of knowing what, or how many items are inside the bagWe aren’t allowed to open a package that is being shippedNumber 3- Transportation companies, like ours, cover customer property for losses and damageLate or misrouted deliveries are not part of this coverageThe client has not produced to us a loss occurredWe asked for tracking numbers to verify with the PO if delivery was madeClient had provided it at one time but the file received wasn’t formatted properlyWe asked for it again, and we were told to just pay the bill and move onAll these points had been communicated in emails and phone calls with our operations manager and myselfThe client kept demanding grandThat then led to my phone call with himI disagree on his view of my handling of the callThe client was upset and I understand thatHe started the conversation by demanding the money, criticizing our business, and asking multiple questionsI listenedI waited for my opportunity to speakI began by apologizing and explaining I understood the situation but then went into what I have explained above and to answer his questionsHe interrupted meI let it go and listenedI tried again to speak at an opening, he gave be about a sentence and half and interrupted againThe third time I tried I asked him if was going to let me speak, if he was done and ready to listenMaybe that is considered rude but so is repeatedly interrupting another personI got to explain further but never got to finish because he hung up on meSo in summary it is my opinion that nothing was lostThat has never been establishedTherefore the items made it to their destinationsThe client didn’t listen to our explanations, he didn’t care what we had to say The client is just trying to get money out of usTherefore the claim was deniedI understand he was inconveniencedI and our team are sorry for that but in the end it was a simple human error in sorting [redacted] General ManagerCS Logistics, IncWMitchell Street|Milwaukee,WIPhone(414) 774-6322Fax(414) 774-8370Mobile(414) 349-2044Direct(414) 539-3736DirectFax(414) 837-