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C&S Pools, Inc.

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C&S Pools, Inc. Reviews (1)

This letter is being written as a complaint against a local company doing business under the name of Pool & christmas Village, [redacted] Swansea MA 02777. I will try to make it as brief as possible yet I don’t want to omit anything important. On May 2, 2010, I purchased a new liner for our swimming pool since our other had been in almost 18 years and apparently has a tear in the center from falling debris the year before in a storm, No insurance claim was made for that “fix”. The cost of the liner and labor to install it was $1120.55. (copy enclosed). Obviously they had to schedule installation which probably was within 2 wks. which make it around the 12-14th of May. When the men came out to do this, we had drained the old liner and left the shell of the pool (with the liner I it to keep things from damaging the bottom sand under the liner to make it smooth. Well, the problems began. They were very quick to call me to say the costs of the liner had gone from 259.99 to 525.00 when they found it was a deep center pool. I felt however, that since I had already committed to their first price, I had no choice but say ok, because I in fact had gotten a price of 500.00 from another local company so $270 was going to pay for some of the water. The men who came took up the old liner smoother out their foot prints in the sand (seemed normal) and proceeded to reinstall a new liner, then the trouble began. Not wanting to sit on their shoulder and watch every move, I left them alone. BIG MISTAKE. Two men and one boss (who I am told now was the brother of the current owner) started fitting in the nw liner. To start with the liner sides were higher than the sides of the pool wall. More sand should have been taken out to allow for the liner to “hang” versus “rest” against the side and “grow” as the water was added. Thus, when the bottom was spread out, the sides and bottom were just FULL of wrinkles going up the sides and on the bottom. At that point, I made my displeasure known to the foreman and he talked his way around the fact that when you put water in it, the wrinkles disappear. What does a 64 yar old woman who has had chemo treatment and lost her mind with a myraid of health issues know about pool liners?? I figures this guy knew what he was talking about. He put the coping on the top edge of the pool and “locked” it on. Then came the water. After 1 or 2 trucks (at my expense 20,000 plus gallons it holds), we filled the rest ourselves due ot the unexpected extra cost of the watr. The wrinkles never went away needless to say. I called the company to complaint that also the top edge of the pool liner had released itself from the top edge of the pool and the Foreman came back out. He laughted at me when I told him my granddaughter noticed the liner “floating” away from the pool. I immediately ordred her “OUT!” and she went in the house to get my husband. The 2 of us stood holding the liner against the sidewall. I said to him, “I hope someone notices were are not in the house and comes looking for us before we die in here!. The foreman showed up finally with a bathing suit, went into the pool and put caulking adhesive around the WHOLE pool and stuck the liner to it. He said “There, you should be all set now.” HUH! We noticed the water level was going down toward the end of the season, but thought it may be evaporation-normal, but too cold to refill. Since we used to pump the water below the skimmer eye, that was already done for us. We covered it with a cover and let it be for the winter. By the spring of 2013, we had lost 22 inches of water, leaving about 18 inches in the pool. I marched myself to the pool store and on May 28, they told me 2 men would come to check it out. No wet suites, equipment, NOTHING to find the leak. (pictures enclosed-I think wrinkles are visible also). On May 31st, 1 very nice boy came. On June 5, he said someone else would come with equipment (dye) to find the leak. On July 3, I called the owner, [redacted] and he said he woudl call back when he could send someone. On july 5 two men arrived unannounced, went into the pool, couldn’t find the source of water leak and they would call someone with some machine that finds the leaks (must be some machine) and call me back. I had to go out of town for 11 days so figured they would call my husband to take are of this. I still never heard from anyone. We have added 2-4 inches of water at least 4 times this summer. On July 31, I called the store at 9:06 am and the young lady said “you sound frustrated.” I said I was and she said “[redacted] is taking care of this problem and I will have him call you-he will be “in” in an hour.” I said “ok” gave them my cell number and left to do to my errands. I had already told her if I didn’t hear from him by noon which would give him 2 hrs to get that message I was writing to the and Atty General’s office.

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Address: 650 Gar Hwy, Swansea, Massachusetts, United States, 02777


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