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CS West Bikes Reviews (1)

01.02.13 - I ordered Minoura RDA80 rim drive trainer w/remote online for $256.33, invoice #[redacted]. My Visa was charged $256.33 on this day.

01.08.13 - Rec'd email that trainer was shipped.

01.14.13 - Trainer was delivered. I opened the box and found the item was damaged. I called CS West bikes at 719.633.5565 and spoke with [redacted], who requested I send pictures of damaged part. Due to lateness in the day, [redacted] stated he would call distributor the morning of 01.15.13 for replacement part. I told [redacted] if they were unable to deliver replacement part overnight, I would like to return merchandise per their online return policy, which states, in part, "CS West Bikes is responsible for shipping charges on mis-shipments, damaged or defective merchandise." [redacted] said he would need to check with owner regarding their policy. I did email requested pictures to [redacted] at [email protected], along with the following message, "Hi [redacted], Here's the pics you asked for. The broken piece is "F-8", the Wheel Position Adjust Knob/Left Side Knob from the diagrams. If I can receive the replacement piece no later than, Wednesday, Jan 16th, I should be okay. If you are unable to get the piece to me by Jan 16th, please let me know as I will have to return the trainer since I need to get started on the exercising by then and will need to find something else to use. Please let me know if there is anything else you need from my end. Thanks much. [redacted]

01.15.13 - I received a call from [redacted], reporting that he spoke with the distributor and they would send part directly to me. I advised [redacted] that if I did not receive the part overnight, by 01.16.13, I would need to return the damaged merchandise per our discussion from 01.14.13. [redacted] stated he was unsure how long it would take and asked me to call him on 01.16.13 if I did not receive the part overnight.

01.16.13 - I called [redacted] at 4:45 pm pacific time to advise that I did not receive the replacement part and I would like to return trainer per our earlier conversation and email. Spoke with [redacted], who stated [redacted] had already gone for the day.

01.17.13 - I rec'd a call from [redacted] at 10:30am and advised him I since I did not receive the replacement part within the agreed upon time frame I needed to return the damaged merchandise. [redacted] advised me that I would be responsible for the return shipping cost, as store owner Rush Carter refused to pay for shipping to return the damaged merchandise since they attempted to replace the damaged part. [redacted] stated that I would be responsible for the cost. I referred to the return policy, which states they would be responsible for costs to return damaged merchandise. [redacted] stated "My hands are tied."

01.17.13 cont'd... I have not received the replacement part and am unable to use the Midoura trainer, which arrived damaged. As store policy indicates merchandise needs to be rec'd within 14 days of shipping date for refund, I did ship the damaged merchandise, in the original box, to CS West Bikes via insured UPS to arrive at CS West Bikes by 01.22.13. The cost for this was $33.26. Per store policy, they are to pay for return shipping on damaged merchandise. I am due $256.33 for the trainer plus $33.26 for return shipping costs.

I requested from [redacted], and did receive a confirmation that $256.33 was paid. CS West Bikes did not indicate this in their previous correspondence although the charge was showing as of 01.02.13 on my Visa statement.

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Description: Bicycle - Dealers

Address: Colorado Springs, Colorado, United States, 80904-2176

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