CSC Auto Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** purchased the *** on September 23, 2014. She signed a We Owe/You Owe form at time of delivery indicating that there were no outstanding issues. At time of delivery she also signed a form declining the purchase of an extended service contract (along with other coverage)
and selecting the purchase of Guaranteed Asset Protection coverage
When *** *** told us about the check engine light being on, we set up an appointment and took the vehicle to *** of Reading to be serviced. They diagnosed and repaired the service engine soon light. At the same time they checked over the entire car and did not find anything else that needed attention. We paid the entire bill of $to *** of Reading - no charge to *** ***
*** *** brought the vehicle to us again on November 7, 2014, for a noise when turning. We were unable to duplicate that complaint and returned the vehicle to *** *** - again at no charge
She was not satisfied and stated that she wanted an independent mechanic to repair her vehicle. We, as a business, cannot allow our customers to take their vehicles elsewhere for repairs and expect us to pay the bill. That would be giving them carte blanche to make repairs for problems that did not exist at the time of sale
Copies of pertinent information from the delivery and repairs are attached

First of all, the service engine soon light was caused by an internal sensor which was not a covered item on the 3 month powertrain warranty.  But Kutztown Auto paid to have the sensor replaced at [redacted] of Reading.
At the time of the sale of a 94000 mile [redacted], the Finance Manager offered [redacted] an extended warranty that would cover items over and above the powertrain warranty.  The customer refused and said she would take her chances.
Soon after the purchase, [redacted] brought the car in for a noise in the front suspension.  I, Richard D[redacted], Sales Manager, drove the car with service personnel and explained that this was some characteristics of other AWD vehicles that may need the differential fluid changed to stop the noise but was not unsafe.  Never was there a discussion of an oil leak.
Weeks later the customer and I talked on the phone for an hour about another garage checking and seeing oil seepage on a gasket but they did not know which one.  I explained at that time any 94000 mile vehicle would have oil seepage from valve cover gaskets and oil pan.  Also, if one was leaking more than seepage over 4 months it would have been low on oil, but the customer stated it wasn’t low in oil.  I also explained the shop could put in a dye and know exactly which one oil was leaking.  [redacted] stated they would repair 5 different gaskets, not knowing which one was the true source of the oil leak.  I stated that any vehicle that is 8 years old and has 94000 miles could have gaskets that would drip oil but as explained on the federal government buyer’s guide on used vehicles, this was a normal occurrence.  She stated, either way she was getting them replaced.
Never at any time did the dealership make any promises that we would pay towards the bill of replacing gaskets.
On the invoice I saw they recommended a clutch to be put in for smoother shifting.  When [redacted] was taking the car on a test drive, she stated to the salesman that she hasn’t driven manual transmission for years and was “rusty”.  He noticed she rode the clutch to shift.  That is the reason why a clutch is not covered on warranties, because one customer can have a clutch last for years and the next can go through one in months from not properly shifting.
I explained on the phone with [redacted], a service garage looking at a car with 94000 miles can find items to replace in an effort to make it like new.
When [redacted] first came car shopping, she stated several times that she felt the vehicle was underpriced and she was happy with the value.  Only after she took it to another service facility that wanted to replace the gaskets and update other items was she unhappy and tried to get reimbursement for something she approved on her own.
I had offered to [redacted], before she approved any work, to trade the car back and without any money out, put her in another vehicle to satisfy her.  She stated she liked the car and wanted to keep the car and not trade.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I will state again that the car service engine light was on when I bought the car, so it was the dealers responsability to fix whatever may have been wrong. I was assured at the time of sale they would, and they did, but now they are saying they did me that favor when in fact it was their responsability to fix it.  Furthermore, they told me that the car not shifting correctly was due to that fuse that had to be fixed, that it would make the car act up and the computer system go haywire.  I would like to reiderate that I took the car back within one week of owning it for not shifting correctly, jumping when turning, car smelling of burning smell, and front drive side tire going low.  I also asked at that time, for the second time, if I could please get an owners manual, I was assured one would be ordered and when I pick the car up I would have it, well I never did get one. Also, the second time I took the car, approximately within a week of getting it back after they had it 10 days, , when Rick drove it, and agreed something was wrong with the car, I again brought up all the same issues that I originally took it in for on 9/30/14.  Once again the car was taken back in for a third time, only owning the car for a month.  They had my car again for  over a week and they found nothing wrong with the car!  Rick stated that he asked if my oil was low, I would have no way of knowing that because the computer was reading service engine was on yet again so anything could have been wrong at that point. I'm a single woman, I do not work on cars nor do I attempt to touch anything I am not familiar with, I trust when I took the car back three times for the same repairs  Kutztown Auto was  actually diagnosing the issues, but let the truth be told, I was told by several employees and the owner himself that "we DO NOT work on [redacted], we do not have the tools or the knowledge to fix them".   I find it interesting you are trying to blame me for "riding" the clutch during a test drive as the cause for  a new clutch, considering I only test drove the car around the parking lot of the used car dealership by myself!  It was the next day that I was picking up  the car up that I asked Rickh to drive with me for a little so I could get the feel of this particular car and ask questions since I did'nt have an owners manual for any kind of reference, so he did, we drove around within 2 miles of the dealership and he at no time told me I was "riding" the clutch, matter of fact he gave me an A+!  The most important thing I would like to point out is who in their right mind would by a [redacted], 6 speed at that, if you can't drive stick and know a car of that calaber will be extremely expensive to repair... I'll tell you...NO ONE!!!!!  The bottom line here is that you sold me a car that you promised was in great shape, mecanically and engine, knowing full well the issues the car had. You also told me the car had never been hit or any damage to the body that you ran a car fax, actually twice on the car, but yet you had to repair a dent that was on one of the invoices you attached previously.  I talked with the owner of [redacted] in great detail about the issues with the car, [redacted], assured me these things were wrong with the car when I bought it. I even offered to allow Robert C[redacted] to meet me at [redacted] to review the issues wrong with the car, he refused. Also, brings me to another point, if Kutztown auto was not ackowleding any responsability for repairing this car, why all the phone calls? Not hard to prove all the correspondance, phone records don't lie.  There has to be at least 35-40 calls between myself and Kutztown Auto in regards to this car from Sept 23rd up until the day I picked up the car at [redacted].  That's in addition to the e-mails. Furthermore, Rick D[redacted] called [redacted] himself to confirm the car was in fact there for repair, I confirmed that phone call with Patience [redacted] who took that phone call.  Rich D[redacted] asked me during our conversation if I would be willing to take the car to another garage that the dealership uses, that they already called for an estimate on all the things I emiled to Robert C[redacted] that [redacted] gave me as needing repair but not including what is wrong with the wheels.  I said I would be ok with doing that as long as [redacted] did not already start the repairs. At that point [redacted] had my car 8 days.  Rick mentioned that they could do dye tests and such to tell which gasket was leaking, I asked Jason about that and he informed me the leak was so severe that the oil saturated all of them so there was no way to tell at that point. I thought I was buying a car in good faith, but the fact of the matter is, I'm being blamed for the issues with the car from "riding" the clutch, to not buying the extended warranty, and the list goes on. I feel like a fool for trusting that all three times I took the car there for repair they were doing right by me, when in fact they did not fix a single thing on the car because the very fact that they could'nt. They did not have the tools, mechanic, or experience to do so.  The truth speaks for itself, there own invoices do not show that they made any effort to repair any of my concerns but had my car on two seperate occassions for an extended period of time.  I can say with 100% certainty I have not ever bought a car and had 35-40 follow up calls and numerous e-mails with a dealership if the car was in satisfactory condition and fit to be driven! I would also like to add I bought two cars prior from this same dealership in previous years. I know they offered to trade the car out, but if I wanted a different car, I would have bought that car, I bought the [redacted] because thats the car I wanted, you had one on your lot for sale, I bought cars from you before, and I trusted you were being honest in our sales agreement. I think this dealership should be responsible for ALL the reapirs that were done to the car already and what still is needing reapir in regard to the things I have taken it out to Kutztown Auto for on 3 seperate occassions.  In addition, Kutztown Auto should also have to reemburse state inspection and oil change which was part of my sales agreement, because no way will the car be going back to them for anything.  
Regards,
[redacted]

[redacted] purchased the 2000 [redacted] on November 21, 2015.  At the time of delivery he signed acknowledging that it was an "AS IS" purchase. (Copy attached)  Shortly after delivery he stated that the heat did not work and as a goodwill gesture we back flushed the heater...

core on November 23, 2015.  At that point, the heat worked.When he bought the truck he financed a sizable portion of the purchase price.  He states in his complaint that he did not have the money to fix the truck.  But on December 22, 2015, he paid off the outstanding balance of the loan.  He could have used that money to make any necessary repairs to the vehicle and continued to make his monthly loan payments.

Re:  Complaint ID [redacted] - [redacted]
We sold the 2007 [redacted]) to [redacted] and [redacted] on March 7, 2015.  It was sold "AS IS - NO WARRANTY" and all the proper documents stating that fact were signed by both purchasers.  They were offered extended...

coverage but they declined.  Our Sales Manager, Rick D[redacted], and [redacted] discussed the exhaust before the sale and that [redacted] liked the tone, preferred it that way and did not want it changed.  The vehicle went through our service department and various items were repaired prior to delivery.  The truck had a current PA inspection sticker at the time of the sale.  As in any pre-owned AS IS sale, there may be costs that come up in the future but the customer purchased it that way to save money on the price and signed acknowledging that.  Copies of the pertinent paperwork is attached.