[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I will state again that the car service engine light was on when I bought the car, so it was the dealers responsability to fix whatever may have been wrongI was assured at the time of sale they would, and they did, but now they are saying they did me that favor when in fact it was their responsability to fix it Furthermore, they told me that the car not shifting correctly was due to that fuse that had to be fixed, that it would make the car act up and the computer system go haywire I would like to reiderate that I took the car back within one week of owning it for not shifting correctly, jumping when turning, car smelling of burning smell, and front drive side tire going low I also asked at that time, for the second time, if I could please get an owners manual, I was assured one would be ordered and when I pick the car up I would have it, well I never did get oneAlso, the second time I took the car, approximately within a week of getting it back after they had it days,when Rick drove it, and agreed something was wrong with the car, I again brought up all the same issues that I originally took it in for on 9/30/ Once again the car was taken back in for a third time, only owning the car for a month They had my car again for over a week and they found nothing wrong with the car! Rick stated that he asked if my oil was low, I would have no way of knowing that because the computer was reading service engine was on yet again so anything could have been wrong at that pointI'm a single woman, I do not work on cars nor do I attempt to touch anything I am not familiar with, I trust when I took the car back three times for the same repairs Kutztown Auto was actually diagnosing the issues, but let the truth be told, I was told by several employees and the owner himself that "we DO NOT work on ***, we do not have the tools or the knowledge to fix them" I find it interesting you are trying to blame me for "riding" the clutch during a test drive as the cause for a new clutch, considering I only test drove the car around the parking lot of the used car dealership by myself! It was the next day that I was picking up the car up that I asked Rickh to drive with me for a little so I could get the feel of this particular car and ask questions since I did'nt have an owners manual for any kind of reference, so he did, we drove around within miles of the dealership and he at no time told me I was "riding" the clutch, matter of fact he gave me an A+! The most important thing I would like to point out is who in their right mind would by a ***, speed at that, if you can't drive stick and know a car of that calaber will be extremely expensive to repairI'll tell you...NO ONE!!!!! The bottom line here is that you sold me a car that you promised was in great shape, mecanically and engine, knowing full well the issues the car hadYou also told me the car had never been hit or any damage to the body that you ran a car fax, actually twice on the car, but yet you had to repair a dent that was on one of the invoices you attached previously I talked with the owner of [redacted] in great detail about the issues with the car, [redacted] , assured me these things were wrong with the car when I bought itI even offered to allow Robert C [redacted] to meet me at [redacted] to review the issues wrong with the car, he refusedAlso, brings me to another point, if Kutztown auto was not ackowleding any responsability for repairing this car, why all the phone calls? Not hard to prove all the correspondance, phone records don't lie There has to be at least 35-calls between myself and Kutztown Auto in regards to this car from Sept 23rd up until the day I picked up the car at [redacted] That's in addition to the e-mailsFurthermore, Rick D [redacted] called [redacted] himself to confirm the car was in fact there for repair, I confirmed that phone call with Patience [redacted] who took that phone call Rich D [redacted] asked me during our conversation if I would be willing to take the car to another garage that the dealership uses, that they already called for an estimate on all the things I emiled to Robert C [redacted] that [redacted] gave me as needing repair but not including what is wrong with the wheels I said I would be ok with doing that as long as [redacted] did not already start the repairsAt that point [redacted] had my car days Rick mentioned that they could do dye tests and such to tell which gasket was leaking, I asked Jason about that and he informed me the leak was so severe that the oil saturated all of them so there was no way to tell at that pointI thought I was buying a car in good faith, but the fact of the matter is, I'm being blamed for the issues with the car from "riding" the clutch, to not buying the extended warranty, and the list goes onI feel like a fool for trusting that all three times I took the car there for repair they were doing right by me, when in fact they did not fix a single thing on the car because the very fact that they could'ntThey did not have the tools, mechanic, or experience to do so The truth speaks for itself, there own invoices do not show that they made any effort to repair any of my concerns but had my car on two seperate occassions for an extended period of time I can say with 100% certainty I have not ever bought a car and had 35-follow up calls and numerous e-mails with a dealership if the car was in satisfactory condition and fit to be driven! I would also like to add I bought two cars prior from this same dealership in previous yearsI know they offered to trade the car out, but if I wanted a different car, I would have bought that car, I bought the [redacted] because thats the car I wanted, you had one on your lot for sale, I bought cars from you before, and I trusted you were being honest in our sales agreementI think this dealership should be responsible for ALL the reapirs that were done to the car already and what still is needing reapir in regard to the things I have taken it out to Kutztown Auto for on seperate occassions In addition, Kutztown Auto should also have to reemburse state inspection and oil change which was part of my sales agreement, because no way will the car be going back to them for anything Regards, [redacted]
[redacted] purchased the [redacted] on November 21, At the time of delivery he signed acknowledging that it was an "AS IS" purchase(Copy attached) Shortly after delivery he stated that the heat did not work and as a goodwill gesture we back flushed the heater core on November 23, At that point, the heat worked.When he bought the truck he financed a sizable portion of the purchase price He states in his complaint that he did not have the money to fix the truck But on December 22, 2015, he paid off the outstanding balance of the loan He could have used that money to make any necessary repairs to the vehicle and continued to make his monthly loan payments
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I will state again that the car service engine light was on when I bought the car, so it was the dealers responsability to fix whatever may have been wrongI was assured at the time of sale they would, and they did, but now they are saying they did me that favor when in fact it was their responsability to fix it Furthermore, they told me that the car not shifting correctly was due to that fuse that had to be fixed, that it would make the car act up and the computer system go haywire I would like to reiderate that I took the car back within one week of owning it for not shifting correctly, jumping when turning, car smelling of burning smell, and front drive side tire going low I also asked at that time, for the second time, if I could please get an owners manual, I was assured one would be ordered and when I pick the car up I would have it, well I never did get oneAlso, the second time I took the car, approximately within a week of getting it back after they had it days,when Rick drove it, and agreed something was wrong with the car, I again brought up all the same issues that I originally took it in for on 9/30/ Once again the car was taken back in for a third time, only owning the car for a month They had my car again for over a week and they found nothing wrong with the car! Rick stated that he asked if my oil was low, I would have no way of knowing that because the computer was reading service engine was on yet again so anything could have been wrong at that pointI'm a single woman, I do not work on cars nor do I attempt to touch anything I am not familiar with, I trust when I took the car back three times for the same repairs Kutztown Auto was actually diagnosing the issues, but let the truth be told, I was told by several employees and the owner himself that "we DO NOT work on ***, we do not have the tools or the knowledge to fix them" I find it interesting you are trying to blame me for "riding" the clutch during a test drive as the cause for a new clutch, considering I only test drove the car around the parking lot of the used car dealership by myself! It was the next day that I was picking up the car up that I asked Rickh to drive with me for a little so I could get the feel of this particular car and ask questions since I did'nt have an owners manual for any kind of reference, so he did, we drove around within miles of the dealership and he at no time told me I was "riding" the clutch, matter of fact he gave me an A+! The most important thing I would like to point out is who in their right mind would by a ***, speed at that, if you can't drive stick and know a car of that calaber will be extremely expensive to repairI'll tell you...NO ONE!!!!! The bottom line here is that you sold me a car that you promised was in great shape, mecanically and engine, knowing full well the issues the car hadYou also told me the car had never been hit or any damage to the body that you ran a car fax, actually twice on the car, but yet you had to repair a dent that was on one of the invoices you attached previously I talked with the owner of [redacted] in great detail about the issues with the car, [redacted] , assured me these things were wrong with the car when I bought itI even offered to allow Robert C [redacted] to meet me at [redacted] to review the issues wrong with the car, he refusedAlso, brings me to another point, if Kutztown auto was not ackowleding any responsability for repairing this car, why all the phone calls? Not hard to prove all the correspondance, phone records don't lie There has to be at least 35-calls between myself and Kutztown Auto in regards to this car from Sept 23rd up until the day I picked up the car at [redacted] That's in addition to the e-mailsFurthermore, Rick D [redacted] called [redacted] himself to confirm the car was in fact there for repair, I confirmed that phone call with Patience [redacted] who took that phone call Rich D [redacted] asked me during our conversation if I would be willing to take the car to another garage that the dealership uses, that they already called for an estimate on all the things I emiled to Robert C [redacted] that [redacted] gave me as needing repair but not including what is wrong with the wheels I said I would be ok with doing that as long as [redacted] did not already start the repairsAt that point [redacted] had my car days Rick mentioned that they could do dye tests and such to tell which gasket was leaking, I asked Jason about that and he informed me the leak was so severe that the oil saturated all of them so there was no way to tell at that pointI thought I was buying a car in good faith, but the fact of the matter is, I'm being blamed for the issues with the car from "riding" the clutch, to not buying the extended warranty, and the list goes onI feel like a fool for trusting that all three times I took the car there for repair they were doing right by me, when in fact they did not fix a single thing on the car because the very fact that they could'ntThey did not have the tools, mechanic, or experience to do so The truth speaks for itself, there own invoices do not show that they made any effort to repair any of my concerns but had my car on two seperate occassions for an extended period of time I can say with 100% certainty I have not ever bought a car and had 35-follow up calls and numerous e-mails with a dealership if the car was in satisfactory condition and fit to be driven! I would also like to add I bought two cars prior from this same dealership in previous yearsI know they offered to trade the car out, but if I wanted a different car, I would have bought that car, I bought the [redacted] because thats the car I wanted, you had one on your lot for sale, I bought cars from you before, and I trusted you were being honest in our sales agreementI think this dealership should be responsible for ALL the reapirs that were done to the car already and what still is needing reapir in regard to the things I have taken it out to Kutztown Auto for on seperate occassions In addition, Kutztown Auto should also have to reemburse state inspection and oil change which was part of my sales agreement, because no way will the car be going back to them for anything Regards, [redacted]
[redacted] purchased the [redacted] on November 21, At the time of delivery he signed acknowledging that it was an "AS IS" purchase(Copy attached) Shortly after delivery he stated that the heat did not work and as a goodwill gesture we back flushed the heater core on November 23, At that point, the heat worked.When he bought the truck he financed a sizable portion of the purchase price He states in his complaint that he did not have the money to fix the truck But on December 22, 2015, he paid off the outstanding balance of the loan He could have used that money to make any necessary repairs to the vehicle and continued to make his monthly loan payments