CSI CopierSource Reviews (%countItem)
CSI CopierSource Rating
Address: 4105 SW 34th St STE A, Orlando, Florida, United States, 32811-6440
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CAD Plotter broken and no parts are available as its been discontinued.
Our business leased a CAD Plotter from Copier Source. There is a door sensor that shoes it open when in fact it is closed. We had a tech come out to diagnose it and repalce the sensor. This did not correct the problem. They diagnosed more and determined the printer needed a new board. The machine is so old and has been discontinued. The tech was not able to fins any parts. Robert from Copier source then wanted to send his tech to diagnose the issue. He determined the same issue and a new board was recommended. Again, they are unable to find parts. This has been going on for two months. Robert does not return phone calls. We leave several messages a week to get an answer. We are stuck in a lease for another year with a machine that does not work. We need an equivalent replacement for the remainder of the lease.
We need an equivalent replacement for the remainder of the lease.
The company continues to give us refurbished parts that break down and we are in an expensive lease with copiers that break down constantly.
Two years ago we signed a contract with copier source with an account rep no longer with the company, Bill H. We agreed because we were promised a new Ricoh copy machine for Suite 187 in our very busy Drs. office and a smaller new one for Suite 180. The contract was signed. Unfortunately, the copy machines that were delivered were refurbished, older machines. Both of which have broken down numerous times. We have to call service technicians out at least twice monthly. Now, we are stuck in 2 leases because originally, Copier Source (Bill H) told us they would cut us a check to pay off one of our leases and they did for a month or 2 but did not continue. Therefore, we are now paying almost $1500 in copier leases for 3 refurbished machines that break down constantly. They send a tech out to "fix" the machine and less than 24 hours, we are calling them and sometimes it takes over a week to get someone to come out to fix them again. We have 2 Ricoh 5000's and one smaller Ricoh. All 3 are old and we actually stepped down from what we had. We are a high volume doctors office and one of the few who are all paper. We rely on receiving our orders via fax and medical documents. I have requested calls from their CEO but have never spoken to him. The tech they send out is named "Ron" he told me they order their parts from ebay. They are never new parts and so they are constantly breaking. This company is a disgrace and because we are stuck in this contract and 2 leases, we are at their mercy basically.
We would like 3 updated machines, working properly as promised. We would like, if service if needed, that someone would come out promptly AND return our calls. We are a doctor's office and people's medications and medical needs are relying on these copy machines because doctors orders and results come over on them.
Company doesn't send toner as the contract states and doesn't answer their phones or e-mails. It takes months to get machine serviced and fixed.
Contract states we receive free toner automatically however we have to continue to call for months before it is finally sent to us. I have been calling for almost 3 weeks now, because we have no toner and a line that was printing on all of the docs before the toner ran out. I have called and e-mailed, no one answers the phones or e-mails.
Worst service ever and I would never recommend this company. A simple phone call back to tell me where to buy them so I don't go months without.
I would like the company to return our call or e-mails. Send us the toner and someone to fix the toner before end of week so I'm not another week down or the info on who to call and buy from.
CSI failed to provide and complete the 'all inclusive' network set-up, and delivery to include full toner.
My firm entered into an agreement with Copiersource International, Inc (AKA Copier Source Inc, hereafter referred to as CSI), on 6/7/2017. The sales rep was Bill H, with whom I spoke with by phone, and communicated via email to clarify outstanding questions.
The copier - a multi purpose copier/scanner/printer, was to include, as per Mr H's email on 6/7/2017, full toner with a yield of 30,000 copies, and a lifetime warranty on non-consumable parts. The purchase agreement also states: "all inclusive purchase program includes delivery, network set-up, all inclusive lifetime warranty and full training at no charge."
The Ricoh *** was delivered on 6/12/2017, and the network set-up was not completed. At this point, and still today, I do not have scanning capabilities, nor wireless printing, which were required features for my office's use. On 6/15/2017, an email from CSI stated that they would schedule someone come to finish the set up. I received a follow up phone call telling me there would be a $500 service charge, which was then cut in half when I informed the service rep, that set up was to have been included. The call ended when I asked the manager to arrange for the unit to be picked up for a full refund, as I refused to pay an additional ransom fee just for them to finish their job, and the unit to work as agreed upon in writing.
On 6/22/2017, the IT director, Clinton H, emailed me with 'regret' that I was leaving as a customer. This was in response to my refusing the $500 and then reduced $250 service(ransom) charge to finish the set-up, which was supposed to be included. The company was aware of my current network parameters, and the sales rep, Mr. H told me that all I would need is a router, and their IT department would be able to set it up.
At the same time, I informed them that the toner was showing between 1-20% full, as opposed to the agreed upon 'full toner' per Mr. H. CSI response was that I chose not go 'go under their maintenance agreement' and that the unit is delivered with 'starter toner'. Again, per the sales rep's email dated 6/7/2017, 'the toner is going to be full when we install it'.
I had requested that CSI come and pick up the unit and give me a full refund as they were in breach of contract. Roberto, the IT manager, had agreed, but then the IT Director, Clinton H emailed on 6/23/2017 stating that Roberto did not have the authority to offer a refund.
At this point, I have made numerous phone calls, and emails, had letters sent by an attorney via certified ***, and have received no response.
The fact that the unit's setup was supposed 'include networking', and the scanning function will only work, if networked, I have not had full use of the features of this machine. Additional requirements included wireless printing, which were initially and currently lacking.
In addition, the unit was supposed to be delivered with 'full toner' and I had to purchase toner in October after only 1685 copies, and the 'full toner' package was supposed to last for 30,000 copies. Clearly, a machine delivered with toner levels of 1-20% are not representative of 'full toners'.
To date, I have invested $963 in the machine purchase, plus $199.99, totaling $1162.99, and I am asking CSI for a full refund of the original purchase price, and for them to pick up the unit prior to the end of January 2018.
If CSI does not follow through on this, I will be forced to file a small claims suit for my full expenses of the $1162.99, plus court fees. As we all have more important duties to attend, I ask that CSI swallow their pride and take this unit back into inventory so they can re-sell it, hopefully to a better fitting customer.
As noted above: TTo date, I have invested $963 in the machine purchase, plus $199.99, totaling $1162.99, and I am asking CSI for a full refund of the original purchase price, and for them to pick up the unit prior to the end of January 2018. If CSI does not follow through on this, I will be forced to file a small claims suit for my full expenses of the $1162.99, plus court fees. As we all have more important duties to attend, I ask that CSI swallow their pride and take this unit back into inventory so they can re-sell it, hopefully to a better fitting customer.
Contact Name and Title: Earl O
Contact Phone: 407-648-7408
Contact Email: [email protected]
We delivered and set-up copier that customer purchased. The delivery does include free network set-up, however the customer did not have his own network, he was "borrowing" another businesses network and expected that we would be able to use that. When we advised him this could not be done he expected us to provide the routers and install drops to complete his installation. None of that was included with the price of purchase, initially we quoted him the price for the additional equipment that would be needed in order to set-up his scanning and wireless printing capabilities and the labor to install it. He refused the charges to do so, so to provide a measure of customer satisfaction we cut the price in half, this still did not please him. After which he stated he wanted nothing to do with our company.
Regarding the amount of toner that the copier was delivered with, he was given what was referred to in the copier industry as starter toner. These are not full toners, and no copier by us is provided with a set of 100%.
The all-inclusive program with a lifetime warranty he is referring to is if someone signs a maintenance contract with us, which Travis declined to do so. He wanted to purchase the copier only.
We have repeatedly informed Mr. of all of these things, but persists to want additional services that are not included that he does not want to pay for. As such CSI has no further business to conduct with him.
We are including his signed sales order, which explicitly says there is no Service Program with this sale. The copier is in full working order and operates exactly as designed, if he were to plug the copier into a computer, or a connected it to a network it would print & scan. However to do things he wants additional parts and service are required that are not included.
(The consumer indicated he/she DID NOT accept the response from the business.)
I had informed the sales rep, Bill Howard, of the current network setup, and he said, 'All you need to do is bring in a router from home, and we can set it up'. I complied with this, and they did not set it up per the contract. I was being railroaded into paying an additional $500 for a service rep to come down from Orlando to Fort Lauderdale to finish their set up, which I refused to pay as they were in breach of the contract.
Additionally, per the June 7th attached emails, the sales rep confirmed that the toner would be delivered with full toner. Per his recommendation and supported by his email, I would be paying for the consumable parts (toner and drum) as I go.
The supporting documentation clearly shows CSI is in breach of the contract and they continue to refuse to support their customers and equipment as stated in black and white both in the emails as well as in the purchase agreement which states "All Inclusive Purchase Program Includes Delivery, Network Set-up and Full Training at No Charge."
Their 'All inclusive service and support program'... includes toner, which I had agreed to pay for on my own, as I go, due to my low volume. As confirmed in the above mentioned emails, the service/support, parts and labor were to be covered in my purchase agreement as an additional 'maintenance agreement' was not discussed, other than as stated in the emails from Mr. H.
There is nothing more to be done for this customer, he has no contract with us as he opted to purchase the copier only as shown on the Sales Order previously sent. Had he elected to sign a contract with us we would have provided full toners subsequently, this was not done so we will not provide any. As such there is no breach of contract.
In regards to the I.T. networking we attempted to use his "borrowed" from another business, but this could not be done. As such he would have needed to get his own, and get the necessary equipment. He opted to not allow us to install it despite offering to so at a discounted rate. There is nothing more to be done for this customer unless he wishes to pay for the necessary equipment and service. This sale is final as he has been informed previously, the equipment was in perfect working order when delivered and still functions as designed. The only way for to operate as he would like is to do as he has been advised.
(The consumer indicated he/she DID NOT accept the response from the business.)
The company CSI (Copier Source Inc, Or Copier Source International) continues to respond without referencing the emails back and forth from their employee, the sales representative, Bill H.
The company, makes big promises, otherwise known as lies, and does not back them up. In black and white, they agreed to support the machine, and complete the network setup.
I had an attorney write them a letter, and they told me by phone, multiple times, that they responded, but they in fact, never did. Again, more lies.
My guess is that they didn't want to service the machine once they realized my office is a 3 hour drive from them.
I hope future potential customers read this in order to make an informed decision before purchasing anything from this company.
As of this posting, I have now sold the machine, therefore I will not be pursuing CSI in small claims.
I hope you are well prepared for Karma when it comes.
This company is the absolute worst. Bought a copier that was billed as "refurbished". It never worked properly; it had 139000 copies on it which they never disclosed. After many phone calls they sent a replacement part which turned out to be used AND defective. Numerous requests for service have been ignored. Stay away from this outfit.
This customer was a online as-is sale on 7/19/2017. Problems were only reported several months later on 12/4/2017 after having been through Hurricane Irma . The machine was refurbished as he stated, but counters are not reset to zero as this is unethical for us to do so. The copiers purchased on line are picked at random for meter reading based on the sale price. No inquiry was ever asked for the meter, nor was any meter advertised either on our website or***.
We sent customer a part to resolve a problem he contacted us about despite it being a cash only sale, however the component was not defective.
When customer called to request service several months after the sale, he was advised that he in an area we do not service, and since he was not under a service contract with us it would be billable for anyone to go. We informed him we would try to find someone to come at a charge but that it may be a while to set up since he is in the remote part of Florida in Key West and the nearest repair person was in Miami. This time frame did not suit him so he arranged for someone to come on his own.
Total ***. I had problems right away which they never solved.
The initial problems that the customer is referring to is regarding problems that occurred due to the transit during shipping and set-up, which was not done by a trained technician. We sent a replacement part to him as previously stated after which no other problem was reported until several months later after having been through Hurricane Irma. Copier Source tried to assist him in resolving these issues but it did not satisfy his expectations many months later after the sale was completed. Copier Source remains committed to trying to assist this customer as well as any other given the opportunity to resolve the issue in a reasonable time frame, in the hopes of coming to an amicable solution.
I was told by CSI rep named Bill that I do not need to pay finance application fee. Also first year labor, ink and service is covered in our contract, but I was billed for the fee and toner. There was no customer services provided by CSI ever. And I recently found out that the printer I'm paying for everymonth as lease to buy option is not new. So I'm paying for used machine. So I was not only didn't received any customer service but was cheated by CSI too. Not only this I Request to cancel the renewal of monthly service several times and I was told that it was done but after few months I was start receiving bills for monthly service. When I called they said that there's a new staff and they will call me back after checking the account. No one called. So I start sending the emails. I spoke to new manager named shenell, really rude lady, didn't hear me out and tild me that she will cancel the account if I will pay for last 4-5 month monthly service (that I cancelled and never received). Now after few months they are emailing me again and telling me that I have to pay for last full year and if I do not pay the amount then it will automatically renew and I will be liable to pay for next year too.
I emailed that person to stop emailing me and review the records. Unfortunately I don't have a recorded phone conversation between us and CDI to proof that hoe many times called to cancel the agreement, but I do have emails to prove it. They threatening me to pay for last year or they will keep continue for next year too, even though I cancelled the contract last year and never received any service.
Product_Or_Service: Richo Printer
Account_Number: 1 year
No further contact by the busi Cancel the agreement and stop contacting us in thos regard.
Contact Name and Title: Earl O
Contact Phone: 407-648-7408
Contact Email: [email protected]
I Care Clinic is in breach of contract. Customer, Aisha of I Care Clinic, requested to cancel service during time periods they were not eligible to do so, she had been informed as much numerous times via email in each instance that she requested. Sent customer copy of contract stating that they may only cancel service within 30 days prior to the contract renewal date, each request that was received was past that deadline. As such the contract has remained open and will remain in affect until the next cancellation period, at which time the account must be current in order to end. Customer recently contacted us for service but was advised until the account is brought current we would not be able to do so. At which point the customer started alledging that they did not owe anything and service had been terminated. Customer was sent a final demand for payment letter to proceed being taken to collections court, which is what has prompted the Revdex.com complaint. We have reviewed all email correspondence received by the customer and there was no apparent validity to their claim, and refuse to supply any supporting documentation to back up the claims regarding a reimbursement of fees, despite numerous requests. They have only ever sent a partial illegible screen shot of a random email as their proof. We are attaching copies of the contract showing when and how they could have canceled service with Copier Source, as well as correspondence from us explaining that the dates they requested to cancel they were not eligible to do so.
(The consumer indicated he/she DID NOT accept the response from the business.)
All lies. I contacted the company on time to cancel the agreement. And spoke to at least 5 different people every time I called as they have new employee every month. The cancellation was made verbally and then in writing. At one time I made almost 7 calls within 3 days as the employee was unable to answer if it's been taking care of or not. According to her the owner was out of the office and she can't answer until he said ok. And he never called for next 3 months. Now they are blaming me for everything. I forwarded all the emails to them. They just want to bill for the whole year and get paid for something that was never provided. Not even once during the actual agreement time period.
I just simply want them to update their records and stop bothering me.
The customer has been provided on numerous occasions with all the supporting documentation but continues to assert that everything we say and do is false. No documentation has ever been received by Copier Source to cancel service during a legitimate cancellation period, we have inquired about proof but have yet to be supplied any. We have only been resent the same emails on each occasion stating they wish to cancel service but on dates well after the contract had renewed. As such, we were not inclined to terminate our legally binding contract. Copier Source has already provided the Revdex.com with the supporting documentation which refutes the customers complaints. We at Copier Source had previously made an offer to the customer to accept their request to cancel service effective 3/7/2017, which is the earliest record we have for a request; if the customer would pay the balance due on the account up to that point. The customer however declined such an offer. We would be willing to extend the offer again, if the customer were to remove this complaint. Otherwise we will continue pursuing legal action per Sec. 13 of the Maintenance Agreement Terms and Conditions to collect the money we are due.
(The consumer indicated he/she DID NOT accept the response from the business.)
All lies. Not tru at all. I have forward all the emails and informed them several times. Cancellation of agreement was requested way before the renewal times. I spoke to at least 5 different people regarding this. It was done verbally and in writing as every month I had to call and inform them to fix the monthly invoice about the No. of pages I could print every month and every time it's a new person on the phone and when I told them that I spoke to the other person and it should be fixed and in reply I received a respond that "oh, she is no longer with us". So after talking to 4 - 5 different people I wrote the email and informed them that stop sending me bills and send my money back that you from the beginning of the contract. After that they ask me to send them a proof again. And I forwarded all the emails again. As usual no respond. According to one of the employee that only the owner can take care of this and he's not in the office. I followed up with them for 3 months and every time same excuse. In 3 months they didn't see the owner to resolve the issue. To me it was waste of time and I knew that they are fraud so they would never refund the amount.
My only mistake was that I didn't remove the phone number of CSI from the printer. So in my absence one of my staff girl called at that number for services. We already have another company who provides monthly service to us. We don't need CSI. They never came to the office to even check, service, clean or replace the toner.
I just want to get rid of them and other business to inform to stay away from CSI.