CSI Group International, Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

On 10/25/an order was placed with my company by *** *** of *** *** *** the order was for quarts of cleaning supplies and she was given the price of $per quart plus shipping chargesOn 12/06/we were contacted by *** who stated they were only to receive
sample bottleShe was made aware of our day return policy and was offered a more than 50% discount on the product for her troublesIt was agreed that they would only have to pay $for the product that was received instead of the full amount and shippingShe was re-invoiced with the discount appliedThen on 02/15/we received an email requesting a return address for the productEven though it is months after the order date and months outside of our day return period I will allow the return of the product and will credit their account for any unused product that is returnedThey can ship to the below address:CSI Group Intl.*** *** *** *** *
*** *** ** ***

Complaint: ***
I am rejecting this response because: The only contact received from the company to "resolve" this matter was them once again calling to collect on the invoice
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:In the recording you can clearly hear our manager refer to the shipment as a sample The $gift card mentioned in the recording was never fulfilledThe company made no effort bill or invoice us with in the day terms, which is also the time limit for returns.Additionally the business has contradicted themselves many times and cannot be trusted They claim Revdex.com accreditation on their website and invoices, yet are list as unaccredited on the Revdex.com website A representative has claimed to work for the business for years, yet the business only started in Representatives have claimed to have follow up conversations with our manager that never actually occurred
Regards,
*** ***

We are revieing the problem I see that some product was retruned

Complaint: ***
I am rejecting this response because:
In the recording you can clearly hear our manager refer to the shipment as a sample The $gift card mentioned in the recording was never fulfilledThe company made no effort bill or invoice us with in the day terms, which is also the time limit for returnsAdditionally the business has contradicted themselves many times and cannot be trusted They claim Revdex.com accreditation on their website and invoices, yet are list as unaccredited on the Revdex.com website A representative has claimed to work for the business for years, yet the business only started in Representatives have claimed to have follow up conversations with our manager that never actually occurred
Regards,
*** ***

This is a "False" statement as we NEVER, EVER offer any type of samples at all We never even say the word sample during any conversation with any customers We voice record every single order that ever leaves our office, and we NEVER ship anything to a customer without their verbal authorization As for being called constantly, and being "borderline harassed" that is completely untrue We only call a customer at certain times These are collection calls and they dont begin until at least days from the invoice date So if there was any problem whatsoever with the order, even though we have a voice recording from the customer's employee telling us to send the product and that they will be billed for it, the customer has days to address the problemWe even offer a day return policy on our products, which again is mentioned in the voice recording It seems to be that this customer is making up a story to try to get out of the bill for the products THEY ORDERED I will be more than happy to provide a copy of the voice recording with the customer agreeing to the order, the return policy, the fact that they will be billed for the products, that they are authorized to place the order on behalf of their company, etc We have been doing this for many, many years and we never, ever mention anything to do with a sample nor do we ever just send product to someone who says they do not want it If we just sent random products to people even after being told no, we would never stay in business We are a legitimate sales operation and feel like we are being wrongfully ATTACKED for something that is not our fault. If a customer tells my company that they are authorized to place an order on behalf of their company we are going to believe them We are not her to cause problems, we offer quality products at competitive prices and run a clean business If you would like the proof sent over in regards to this order being placed please let us know and we will send it right over

Complaint: ***
I am rejecting this response because:
We are not accepting the product we did not order We are not paying for the product we did not order, and we are not paying shipping to send back said product.
Regards,
*** ***

Complaint: ***I am rejecting this response because:
I expect to be charged nothing. I expect some compensation for the extraordinary amount of my own and my staffs time they took up because they refused
to accept a product back that we did not order. I also expect them to pay for cost of shipping their product back to themA check for $sounds reasonableRegards,*** ***

Complaint: ***
I am rejecting this response because:
We are not accepting the product we did not order We
are not paying for the product we did not order, and we are not paying shipping to send back said product.
Regards,
*** ***

Complaint: [redacted]I am rejecting this response because:
I expect to be charged nothing.   I expect some compensation for the extraordinary amount of my own and my staffs time they took...

up because they refused to accept a product back that we did not order.  I also expect them to pay for cost of shipping their product back to them. A check for $200 sounds reasonable. Regards,[redacted]

Spencer listened to my description of the issue we were having with noise in our pipes. He was able to diagnose potential causes and then methodically eliminated each one until he discovered the issue causing the noise in the pipes. Spencer was on time to the appointment and very professional in handling the situation. I would highly recommend contacting Cahaba Valley Plumbing.

This is a "False" statement as we NEVER, EVER offer any type of samples at all.  We never even say the word sample during any conversation with any customers.  We voice record every single order that ever leaves our office, and we NEVER ship anything to a customer without their verbal authorization.  As for being called constantly, and being "borderline harassed" that is completely untrue.  We only call a customer at certain times.  These are collection calls and they dont begin until at least 31 days from the invoice date.  So if there was any problem whatsoever with the order, even though we have a voice recording from the customer's employee telling us to send the product and that they will be billed for it, the customer has 30 days to address the problem. We even offer a 30 day return policy on our products, which again is mentioned in the voice recording.  
 
It seems to be that this customer is making up a story to try to get out of the bill for the products THEY ORDERED.  I will be more than happy to provide a copy of the voice recording with the customer agreeing to the order, the return policy, the fact that they will be billed for the products, that they are authorized to place the order on behalf of their company, etc.  We have been doing this for many, many years and we never, ever mention anything to do with a sample nor do we ever just send product to someone who says they do not want it.  If we just sent random products to people even after being told no, we would never stay in business.  We are a legitimate sales operation and feel like we are being wrongfully ATTACKED for something that is not our fault.
 
If a customer tells my company that they are authorized to place an order on behalf of their company we are going to believe them.  We are not her to cause problems, we offer quality products at competitive prices and run a clean business.  If you would like the proof sent over in regards to this order being placed please let us know and we will send it right over.

Complaint was give to Customer service to Finalized At this time we have talked to the customer on the following days 05/10/2016, 05/24/2016 and 06/23/2016

I called Cahaba Valley Plumbing for an issue in my condo unit. They were very quick to arrive and help me resolve my issue! It was a very positive experience, and I will definitely go to them first for my plumbing matters.

I have turned this over to our customer service department to followup with the customet, Sycamore Mineral Springs

I was extremely pleased with the service provided by Spencer from Cahaba Valley Plumbing. There were absolutely no glitches in the service, and he expertly replaced my under sink hot water dispenser. I recommend him without any reservations.

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