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CSI Group International

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CSI Group International Reviews (7)

This is a "False" statement as we NEVER, EVER offer any type of samples at all We never even say the word sample during any conversation with any customers We voice record every single order that ever leaves our office, and we NEVER ship anything to a customer without their verbal authorization As for being called constantly, and being "borderline harassed" that is completely untrue We only call a customer at certain times These are collection calls and they dont begin until at least days from the invoice date So if there was any problem whatsoever with the order, even though we have a voice recording from the customer's employee telling us to send the product and that they will be billed for it, the customer has days to address the problemWe even offer a day return policy on our products, which again is mentioned in the voice recording It seems to be that this customer is making up a story to try to get out of the bill for the products THEY ORDERED I will be more than happy to provide a copy of the voice recording with the customer agreeing to the order, the return policy, the fact that they will be billed for the products, that they are authorized to place the order on behalf of their company, etc We have been doing this for many, many years and we never, ever mention anything to do with a sample nor do we ever just send product to someone who says they do not want it If we just sent random products to people even after being told no, we would never stay in business We are a legitimate sales operation and feel like we are being wrongfully ATTACKED for something that is not our fault If a customer tells my company that they are authorized to place an order on behalf of their company we are going to believe them We are not her to cause problems, we offer quality products at competitive prices and run a clean business If you would like the proof sent over in regards to this order being placed please let us know and we will send it right over

Complaint: [redacted] I am rejecting this response because: I expect to be charged nothing I expect some compensation for the extraordinary amount of my own and my staffs time they took up because they refused to accept a product back that we did not order I also expect them to pay for cost of shipping their product back to themA check for $sounds reasonableRegards, [redacted]

Spencer listened to my description of the issue we were having with noise in our pipesHe was able to diagnose potential causes and then methodically eliminated each one until he discovered the issue causing the noise in the pipesSpencer was on time to the appointment and very professional in handling the situationI would highly recommend contacting Cahaba Valley Plumbing

This is being handle by Customer service

I called Cahaba Valley Plumbing for an issue in my condo unitThey were very quick to arrive and help me resolve my issue! It was a very positive experience, and I will definitely go to them first for my plumbing matters

Product was returned and credit was issued the account is at ( Zero) Balance

Complaint was give to Customer service to Finalized At this time we have talked to the customer on the following days 05/10/2016, 05/24/and 06/23/

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