CSI

The website allows customer to schedule appointments at all times including weekends and Holidays It even lets customers in other states schedule for service thinking we in their area The flaw is in the Service Bench system Customer may call on a certain date, but we may not receive call till morning of service or Saturday or Sunday.Service Bench advises us to reschedule with customer if we cannot make scheduled appointment No one was in office 12PM Thursday till Monday morning of January The system set up too many appointments for Monday the 4th plus we have our own paying customer already scheduled I called and emailed everybody early enough to reschedule.I called and emailed [redacted] with alternate dates He called warranty company instead of us He neglected to tell warranty company that we did call and email him early enough to have him reschedule for Wednesday the 5th The contract/warranty companies know that this happens.Customer should be taking this up with them and not us.Mayra R***Office ManagerAutomated Appliance Service LLC

Complaint: [redacted] I am rejecting this response because: The company has made no effort to resolve this problem and has merely attempted to pass the blame to others.The company was scheduled on 12/for our appointment on 1/That gave them from, at least, Tuesday the 29th through 12PM Thursday (the time they admit they left the office) to check their system and indicate to us that they were overbookedInstead, they were negligent and waited until after pm on the day of service to contact me.Their response states that hours before service is "early enough" which in incorrectI had already taken the day off from work and brought my wife's car in for service so I was forced to stay homeTheir actions are completely unprofessional and I now have to wait a full week before a reliable company can come service my machineHaving a small child and numerous pets, we typically do at least a load a day and we are now forced to go elsewhere to do our laundry which is a major inconvenience and an added expenseIn her response, MsR [redacted] merely blames others for her company's negligenceFor example, " The system set up too many appointments", "Customer should be taking this up with them and not us" and "The flaw is in the Service Bench system"Since she apparently knows about this allegedly flawed system, did she check it in advance to see if they were overbooked?? The answer is clearly no since she waited until the day of the appointment to cancelKnowing that her system is flawed she was clearly negligent for not checkingSince she has merely made no effort to resolve this problem and has merely attempted to pass the blame to others, I do not accept her response to resolve this complaint Sincerely, [redacted]

The website allows customer to schedule appointments at all times including weekends and Holidays.  It even lets customers in other states schedule for service thinking we in their area.  The flaw is in the Service Bench system.  Customer may call on a certain date, but we may not...

receive call till morning of service or Saturday or Sunday.Service Bench advises us to reschedule with customer if we cannot make scheduled appointment.  No one was in office 12PM Thursday 31 till Monday morning 4 of January.  The system set up too many appointments for Monday the 4th plus we have our own paying customer already scheduled  I called and emailed everybody early enough to reschedule.I called and emailed [redacted] with alternate dates.  He called warranty company instead of us.  He neglected to tell warranty company that we did call and email him early enough to have him reschedule for Wednesday the 5th.  The contract/warranty companies know that this happens.Customer should be taking this up with them and  not us.Mayra R[redacted]Office ManagerAutomated Appliance Service LLC

Complaint: [redacted]
I am rejecting this response because:  The company has made no effort to resolve this problem and has merely attempted to pass the blame to others.The company was scheduled on 12/28 for our appointment on 1/4 . That gave them from, at least, Tuesday the 29th through 12PM Thursday 31 (the time they admit they left the office) to check their system and indicate to us that they were overbooked. Instead, they were negligent and waited until after 9 pm on the day of service to contact me.Their response states that 2.5 hours before service is "early enough" which in incorrect. I had already taken the day off from work and brought my wife's car in for service so I was forced to stay home. Their actions are completely unprofessional and I now have to wait a full week before a reliable company can come service my machine. Having a small child and numerous pets, we typically do at least a load a day and we are now forced to go elsewhere to do our laundry which is a major inconvenience and an added expense. In her response, Ms. R[redacted] merely blames others for her company's negligence. For example, " The system set up too many appointments", "Customer should be taking this up with them and  not us" and "The flaw is in the Service Bench system". Since she apparently knows about this allegedly flawed system, did she check it in advance to see if they were overbooked?? The answer is clearly no since she waited until the day of the appointment to cancel. Knowing that her system is flawed she was clearly negligent for not checking. Since she has merely made no effort to resolve this problem and has merely attempted to pass the blame to others, I do not accept her response to resolve this complaint. 
Sincerely,
[redacted]