CSL Construction L.L.C.

CSL Construction reached out to Ms*** with ample time to complete her project in the time frame she imposed During the course of us preparing to mobilize, we learned that the vendor chosen to fabricate her cabinets had not yet placed her order and that it would take an
extra 6-weeks to come in, as their cabinets come from China Her initial contract was at no time voided Ever The client expressed frustration and refused to wait 6-weeks for the vendor to order and receive her materials We offered the option of a new contract so that we could put her in touch with another vendor we use who fabricates locally, guaranteeing that her materials would be ready within a week of ordering A different vendor would have necessitated a new contract We did spend weeks of our Project Manager's time at the client's convenience going to look at different material options until we found one that the customer was happy with The inaccuracies she encountered were ABSOLUTELY not a result of lesser quality materials; in fact, she was receiving materials valued at a higher dollar amount than what was originally proposed At no time did we intend to incur any more expenses on the client's part, so the vendor gave us a discount on their end so that the materials would be close in cost to what was originally estimated so that the client could have a BETTER product with NO additional expense The double tax is a non issue as we, as stated, were not going to charge the customer any how Cost should never have been a factor as our only objective was to get the client a product she was happy with in the time frame she imposed, we are unsure why she was under the thought process that her materials were at a lesser quality, as they are locally manufactured and not sent from China There was no delay in response, she requested information, and we provided it The next correspondence received (via email) was the client's demand for a refund in full with the threat that she would (obviously) contact the Revdex.com, an attorney, and file complaints with her credit card companies It took a while for us to receive her email as the client sent it to employees who are no longer with the company instead of the email I had been using to communicate with her on, and by the time I received her email, I was informed through my merchant service that her refund was already in the works and on its way CSL Construction was no longer in the bidding phase as we were in possession of a signed contract with the client We were more than happy to carry out the original contract with the original vendor and only offered a new contract as a way to get the client her materials in a timely manner, thereby meeting her deadline At no time was the original contract voided, we were simply not being allowed to carry out the contract, neither the original or the new (we could not mobilize on a new contract until the client signed, which she refused to do until we answered her questions and met with her on numerous occassions, which we did.) I fail to see this as a situation of lack of services rendered, our experience was that of a client not allowing us to perform the contract that she signed

From: *** *** [mailto:***.***] Sent: Thursday, April 16, 8:PMTo: Lorie K***Subject: RE: *** Ms***, Thank you for your email. I have attached the documentation that I have available. Unfortunately, much of the communication that occurred between myself and CSL Construction was via the telephone without written proof - I have certainly learned my lesson in that regard. To specifically address the first request:
Please provide me with a copy of whatever documentation you have which supports your statements that 1)CSL had not placed your order with the original vendor, I have attached my signed initial contract clearly listing CSL Cabinets as the vendor I was working with. Additionally, I have an email from CSL Construction documenting receipt of deposit (to be used to place the cabinet order) dated 1/6/15. Finally, I have an unsolicited email that was sent to me by *** ***, owner (I believe) of CSL Cabinets. This email documents that Carl repeatedly pursued payment from CSL Construction well into February for the kitchen design and cabinet order I had finalized with him (and signed the contract with CSL Construction for) and they did not respond to his requests. He even held up his February shipment in hopes that they would make payment. I believe the contract provided by CSL Construction documents in the fine print that subcontractors are to be paid within five days after general contractor has received payment. I'm unclear if this pertains to material ordering or only for work performed. I was instructed verbally by Jack Henry on 10/February stating the cabinets had been ordered and to have no further contact with *** ***. This was not the case. I have no written documentation of this conversation however as it was on the phone only.
For the second request - to provide documentation to support 2)the initial contract was voided of course CSL will state they didn't void the contract but to my interpretation, they in fact breached it. The contract that I signed with them clearly listed Carl of CSL Cabinets as the individual/company that would supply my kitchen design and materials - I signed the contract with this understanding. CSL Construction's refusal to work with the vendor that their own contract listed was a breach of what I signed with them. This is supported by *** ***'s email as well. If they were willing to work with Carl (as they stated in their Revdex.com response) - why did they not return his calls or pay him in January/February and why did they instruct me to have no further contact with them? Additionally, if they felt the initial contract was not voided, why did they agree to my request for a new one with a new vendor? I've attached another email sent to CSL with a request about the status of the new contract and a return that they would get back to me. Of course, they never did. Finally, the service agreement in the initial contract states that "all work is to be done to industry standard using premium materials in a reasonable amount of time with quality workmanship." CSL Construction's statement that I was unwilling to wait the 6-weeks for the cabinets to arrive from China is incorrect. As supported by the date of deposit and MrMiranda's email, I'd already waited a reasonable time of 6-weeks (into the end of February) and so of course was not willing to was an additional two months. Waiting weeks for your project to start after signing a contract is not a reasonable expectation
Third, that there were multiple inaccuracies with the new contract. Overall, my main concern with the new/second contract was that CSL Construction had not taken any effort to make changes based on the new vendors and they still expected me to sign this without question for the same dollar amount - down to the penny. The amount listed was completely unchanged ($26,738.18) despite a change in materials. The only changes made were that they had removed the name of CSL Cabinets. They had not entered the new vendors name or quote. I requested this before going forward with the contract and they agreed. I declined to sign at that time pending the new vendor information. I was still willing to engage with CSL Construction and the new vendors but needed them to be honest about the cost/changes. As I declined signing and they stated they understood my concerns (and they agreed to get the quotes to me) I believed they were in agreement that a new contract was appropriate. After their promise to get the full estimates (cabinets AND granite) they failed to do this - I only received info on the cabinets. I received a quote on cabinets the next day which was $different from CSL Cabinets (*** *** quote attached). I find it hard to believe that there was only one dollar discrepancy between the two companies - seeing as the other cabinets were custom, inches being shipped in vs. *** *** which had only four cabinet styles to choose from as opposed to the >options provided to me by CSL Cabinets. *** *** could not offer the cabinet sizing I had originally requested and signed the contract for. Also, despite changing from a quartz countertop to a pre-fab granite - there was no cost deferential evident in the new contractState tax was charged in this *** ***' quote, and it was also charged in the grand total of the initial contract, which which made me question if they were planning to charge tax twice when I signed the second contract. I don't have a copy of the new contract as I continued to await CSL following through on their promise. They took the second draft with them and I continued to await their follow up
I do appreciate your time and attention to this matter, Ms***. I regret that I don't have more firm information to prove CSL's account to be false. Having said that, I've received a full refund of the deposit through the credit card company and wish to have no further contact with CSL Construction at this time. They have yet to contact me since March 9th, days prior to my request for a refund. The entire situation left me very disillusioned and distrustful about contractors in general after being lied to through January and February, I was unwilling to allow them further latitude. As they neglected to communicate with me despite my requests, I moved forward with this complaint. At this time, I have no further information to provide. How the Revdex.com chooses to pursue things with CSL Construction is up to you. CSL Construction has already taken more than four months of my life; I do not have any more time to commit to addressing this issue. I am merely attempting to protect future consumers from going through the same ordeal that I experienced by initiating my pursuit of a contractor through the Revdex.com. Thank you againRespectfully, *** ***