CSM Real Estate & Investments

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was a total of $136, $was on the card and there was an additional $in cash So, I need a refund of $ Regards, [redacted]

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

In reference to my previous email concerning Mrs*** on the purchase she made on 9/1/at our Fort Chiswell location. I have been informed today that Mrs.*** tried to pay with her EBT card, there was no funds available & therefore she paid $cash and put $on her debit cardDays later after funds had been put on her EBT card she returned to our location wanting to transfer from her debit card back on her EBT card, that we will not doMrs*** took her groceries through the register and paidFood Country is not responsible for paying Mrs*** any money after finding out the information above.Kindest regards,*** ***Food Country Director of Store Operations

The customer, Mrs*** made her purchase on 9/01/at our Fort Chiswell locationShe stated in her letter/receipt that $in food was purchased & she "slid" her debit card.The mistake made was hers, when she realized it she did make contact back with the storeThey were not sure how
to handle it Because it was a EBT purchase all food would've had to have been brought back to the store and re-scanned in order to put it back on her EBT card.Mrs*** paid $& did receive that amount in groceries, due to being out of town during this time period, our/my shortcoming was not getting back with her in a timely fashionEven though the transaction error was her mistake, we are going to refund her $116.00Regards,*** ***Director of Store OperationsFood Country USA

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was a total of $136, $116 was on the card and there was an additional $20 in cash.  So, I need a refund of $136.
Regards,
[redacted]