CSO Financial, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
I was contacted by the business and offered a reasonable resolution to my complaint
Please
let me know what else I need to do
Thank you

Phone contacts with Mr*** were on 9/1/15, 10/1/and 11/6/These phone recordings were reviewed and there was no agreement to delete from credit in exchange for payment in fullEach of the calls were inbound from Mr*** to make payment arrangementsHis identity was verified during each
call and he paid four accounts in full on 10/1/via phone debit card transaction and accounts in full on 11/6/via another phone debit card transactionFurthermore, it is against CSO policy to delete accounts in exchange for payment in fullThis is to comply with the Fair Credit Reporting Act which requires CSO, as a data furnisher, to report accurate informationCSO reported the accounts to the credit reporting agencies as paid in full collection accounts

Complaint: ***I am rejecting this response because: I do not know what a Universal via Oscar is, and what will result from this actionSincerely,*** ***

Complaint: ***I am rejecting this response because: How is it that when we called them the girl who took the call said that *** was served by mail but in the response there saying that she was personally served, so which is it?? I ask because she has already reported identity theft on her ssn in the pastWe ask who the original creditor is and you guys tell us the account is to old, so its to old for you to have any documentation around anymore but yet you have the info sh e owesAlso why is it you guys just now took the $$ when she has had other bank accounts and still does in her name, she has also had employment and nothing has ever come upWhat I'm getting at is over the past years there has never been any attempt to contact at all she has had a change of address since then and let's say you did personally serve her originally how do you know for a fact the person who received the judgement was in fact ***?? Also I have done multiple equations and can't come up with the figure you guys have, these are questions I would ask over the phone if your office would return my multiple messages. Sincerely,*** ***

Complaint: ***I am rejecting this response because:I understand that this is prior to us getting marriedThe problem I have is that you took $$ out of an account that I had my attorney set up in a prenuptial agreement that was strictly to be used for groceryAlso *** called the creditors and they said the judgement was for medical because of a car accident Sincerely,*** ***

Complaint: ***I am rejecting this response because:I appreciate the response but don't appreciate being told things that are not true. I finally discovered I had these old tickets very recently by running my own creditI called all the appropriate people and confirmed the exact amounts and dates of these debtsYour company is the only company I have got a different response from every time. All I have been sent is a printout last week of three dollar amounts that do not match along with variations in all these fees. Your company added on a collection fee of 40% of principle, an interest rate ranging from 50-88%, totaling out to a total 200% more than your documented principle. I want more than a name of the court tied to a dollar amountI was told by the courts I have to get that from the person collecting the debtPlease send me documentation that is verifyable. This outrageous debt that I will never be able to afford is keeping me from obtaining a valid drivers license so that I can work to pay this. Thank youSincerely,*** ***

It is our company policy to not release a garnishment without payment or settlement in fullIt's also our company policy that a settlement in full offer is only valid for days and must be paid completely within that time frameThe 12% interest was granted on the judgment amount by King County CourtWe do currently have a garnishment to Ms***' employer and have not received a response backIf she is no longer employed or wages are below allowable garnishment percentage then the the response will be returned as suchMs*** called our office on 1-19-and she gave agreed to pay $100-on 2/and when back to work will setup payment plan with her Account Manager to pay $monthlyCSO is taking actions as allowable to enforce post judgment remediesThis is a judgment that *** *** obtained and assigned to CSO for collection actions

This account was assigned to collection on 4/28/CSO spoke to Mr*** on 2/2/in which we explained we can't delete from credit and offered settlement in full to write off a portion of the interestHe was not in the position to settle in full and the account manager offered payment
plan if he was able to start payments within the next daysHe was not in the position to do soThe account manager then asked him to call us back when he was able to settle in full or begin payments
CSO has offered payment planCSO, as a data furnisher, is required by the Fair Credit Reporting Act to report accurate information

We are providing a copy of Umpqua Bank's Fresh Start Agreement Letter which indicates that the account may be referred to collection and may be reported to ChexSystems and credit reported. You will need to contact Umpqua Bank Directly for additional information. They may be reached by calling 800-621-1970.
CSO is a data furnisher to the Credit Reporting Agencies and is required by the Fair Credit Reporting Act, is to report accurate information and not to agree to pay to delete accurate accounts from credit.

Complaint: [redacted]I am rejecting this response because: Although I appreciate the explanation of what a Universal is, and what the results of submitting a Universal should be, I do not appreciate the remaining statements submitted by CSO Financial which are completely irrelevant to this matter and do not pertain to my current complaint, which is inaccurate personal information being reported to the credit bureaus.
Sincerely,[redacted]

[redacted] obtained Judgment on 8/20/09 case 93-000724 [redacted], Washington. [redacted] referred this Judgment to CSO Financial for collection on 5/11/16 and CSO sent a collection validation notice to [redacted] on 5/12/16. CSO made a phone attempt and sent a second letter to...

[redacted] on 7/6/16. CSO issued a writ of garnishment on 9/27/16. CSO spoke to [redacted] on 12/6/16 and the collector explained that [redacted] would have to make a settlement of at least $7,000 for management to agree. The judgment balance as of today (1/18/17) is $8,811.80. [redacted] wanted to settle for $4,000-$5,000. CSO spoke to [redacted] again on 1/5/17 and explained that management would only approve a $7,000 settlement. CSO explained we will not release the writ of garnishment for partial payments. [redacted] said she would begin making $100-$150 monthly payments. CSO explained that settlement in full offer is only valid 30 days.The original debt is from 2009 and is past the federal credit reporting statute of limitations

Our records indicate that this account is reported to [redacted], [redacted] and [redacted] with the PO Box address Mr. [redacted] listed in his complaint but in good faith effort to ensure that this address is updated to his credit file we submitted a Universal via eOscar on April 21st, 2016.

Complaint: [redacted]I am rejecting this response because: I need to know if this is correct to put account into collection on the credit history. Hoe come bank did not offer me to continue mm ake payments on closed account.  If that was not possible witch I think it was, I can make arrangements but after having a letter with approval of collection being taken off the credit history upon complition of making payments. By law they had no right to do whatever umpqua bank did.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I want to work out making good on this debt!  I'm unemployed now & was laid off the same week my job got the garnishment notice. I'm just getting back into the work force again on partime basis untill I become a Journey Person with my Union. I want to pay my debt off sooner then later but untill I'm working I can only make $100. to &150. payment out of my unemployment, when I'm working I would be able to make more significant payments & at that time would like to come to a settlement amount & make monthly payments untill that amount is paid in full! I asked CSO what amount did they need a month to stop a garnishment & they told me they can't stop me from sending in payments but garnishment won't stop  untill the debts paid in full. This is unresonable & I'm trying to understand did CSO buy this debt from [redacted] to make it impossible for me to pay off, continuing to collect 12% interest keeping it out of my reach! I am working to making good on my debt &  CSO isn't showing me they are in the business to work with me to resolve this debt. Sincerely,[redacted]

We mailed [redacted] a copy of the itemizations from the original client regarding the debt sued upon (lists her social security number and date of birth). We also mailed her a copy of the small claim, copy of the proof of service, and copy of the judgment that was granted by Lane County Circuit Court. This mailing was done on July 13th, 2016. We issued a garnishment on a bank account in which [redacted] was listed as a joint owner and received garnishment funds in June 2016. [redacted] did not file for a challenge to garnishment or claim of exemption hearing. The money received from this garnishment payment has been applied to the account which is now paid in full. CSO has satisfied the judgment.

Complaint: [redacted]I am rejecting this response because:
I have asked for the ticket numbers or copies of the tickets.  Don't understand why I cannot receive that. If you are collecting for the court you should have copies of original court documents. Id appreciate that. Sincerely,[redacted]

A Universal is the form we submit to eOscar. eOscar is the portal in which we communicate with the Credit Bureaus. This action has notified the credit bureaus to update Mr. [redacted] address to show the PO Box address as listed on the complaint. We have previously verified that Mr [redacted] is liable for this account as it falls into the category of household/family debt. This account is included in a civil judgment awarded to CSO. Mr. [redacted] has previously been provided copy of the judgment and proof of service.

Please note that the originating debt is a non-sufficient funds check written in 2011 to Fred Meyer. CSO sent validation notice plus two subsequent notices before initiating civil suit. CSO conducted an investigation before suit was filed and found the last name of [redacted] therefore filed suit...

under both under the last name of [redacted] with an aka last name of [redacted].  Jackson County Sheriff's office sub-served suit papers on 3/27/12 by serving Ms. [redacted]'s daughter and the court awarded judgment to CSO in May 2012. Post judgment remedial actions include writ of garnishment actions for unpaid amounts. We have mailed a detailed response to Ms. [redacted].

This debt was incurred in 2004 and turned to CSO in 2004. CSO filed suit in Lane County Circuit Court in 2005 and [redacted] was personally served. The Court granted judgment on 7/25/2006 and judgment was renewed on 5/11/2015. CSO was within rights to issue a writ of garnishment as allowed per post...

judgment remedy. CSO is not credit reporting this account due to the age and credit reporting statute of limitations laws. Likely the judgment is not being picked up on the credit report as a public record for the same reason. Credit reporting statute of limitations for collection accounts is seven years and public records is ten years. At the time [redacted] would pulled her report the debt would have been 12 years old and the judgment would have been 11 years old. This debt is now paid in full.

These traffic fines were assigned to our office years ago for a total of $3652.60. 9% interest is accruing as allowed by Oregon State law. Interest amount due as of today is $1566.48 for a total due of $5219.08. Management would consider a settlement to write off some of the interest due. If Please...

relate to Ms [redacted] that she should contact her account manager, Wendy, at (800)888-6597 ext [redacted] and she can help with this. Municipal court fines are not subject to collection statute of limitations per ORS 12.250. Ms [redacted] was sent a copy of one of the citations on September 7, 2007. We will be mailing her proof of the other two.Tell us why here...