Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowIn your response letter you compare your company to ***I've had *** in the past and have also concluded a subscription with the companyWhen I did conclude my services with the company all I did was contact the company and they discontinued my serviceThey did not make any ill attempts at keeping my money they did not make me go online and "jump through hoops" to conclude service.
My reasoning for wanting a refund is not that I did not use the service but in fact I called the company to discontinue service, but was unable to go online because I was out of the country and my location had terrible internet connectionI made that very clear to your rep, and she understood my situation This business practice of having your paying customers go online when they make contact with via telephone,is a terrible way of discontinuing service for one customerOnce again I don't want a refund for non usage but merely for the fact I contacted your business the only way I had means of doing and your business did not assist a paying client!
Your method of "taking care of the customer" with a $dollar customer credit is just an example of your company's greed in keeping hard working business owners hard earned moneyWhy on Gods green earth would I continue service with you if you can not understand my misfortune and rectify the situationSince you like comparing your company to other company's how about this, if I were to loose a receipt from Nordstroms and I had some shoes to return or exchange they would "go the extra mile" in their attempt of satisfying the customerFor that reason I do "All" my shopping there! If your company would have taken care of me from the start and not made me feel like some low class person begging for $dollars I would of loved to continue service with your companyI just hope this incident changes your disconnection practices and no other customers have this happen to them
Regards,
*** ***
Closing your account takes one clickoneno hoops, and no jumping you are responsible for your own actionsYou did not close your account You were told over the phone and via email that customer service can NOT close this account since they were unable to validate your identity as the owner of the account over the phoneIf you called Wells Fargo and asked to close someone else's account without providing any type of validation, would they do it?
Threatening to bash us on the Revdex.com site is a scare tactic that wont work with us You are free to do as you pleaseWhen a prospected customer reads this, he/she will realize that even after you neglected to click one simple button, or provide information, or verify your credentials over the phone (!), we still offered you TWO FULL FREE months of service and you refusedIf that is not customer service, I don't know what is
LivePOS provides store owners with a retail solution
(software) that is charged on a monthly subscription. We do not charge per transaction but rather one
flat monthly fee. A good comparison would be ***,
allowing you to pay one
flat fee and stream as many movies as you want.
Customer called in a few days after he closed his store and
wanted us to stop the subscription charge.
We directed customer to his online dashboard (which he logged in the day
before, we have records) and instructed him to click the “cancel my
subscription” button. Customer indicated
that he is traveling and can’t do it right now.
We explained that the online dashboard is available on any computer with
internet connection, making it universally available, and that he is the only one who can close his account. Customer acknowledged and hung up. Customer called again after a month asking
why his subscription is still active, agent explained (again) that only the
customer can turn off the subscription, customer acknowledged and said he will
do it later.
Customer then called the office the 3rd time
demanding a refund. His reason being that
he didn’t USE the system and therefore he should not pay for it. We explained to the customer that his demand
is unacceptable, and gave the example that if he didn’t turn on his TV for a
month he will not be able to call *** and demand a refund for non-usage. Customer indicated that he is not happy and
that he will be filing a complaint with the Revdex.com. We explained to customer that we have all the
emails, calls, and call recordings to back up our version, HOWEVER in order to
try and resolve the situation we offered the customer $service credit,
something he refused.
If you have any other questions feel free to contact us
LivePOS
Please inform Helena that while our feature set is rich, it may not provide ALL the functionally she needs, and if there is a specific export feature she desires, she can check in from time to time to see if this feature was releases.
ALL features (and their details) where...
available for her to review before(!) she decided to sign up. In other words, if she needed a specific export feature that was not a part of our set, she could have simply decided to use another solution.
Filing a Revdex.com complaint because we don't have a specific feature should NOT be entertained.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowIn your response letter you compare your company to ***I've had *** in the past and have also concluded a subscription with the companyWhen I did conclude my services with the company all I did was contact the company and they discontinued my serviceThey did not make any ill attempts at keeping my money they did not make me go online and "jump through hoops" to conclude service.
My reasoning for wanting a refund is not that I did not use the service but in fact I called the company to discontinue service, but was unable to go online because I was out of the country and my location had terrible internet connectionI made that very clear to your rep, and she understood my situation This business practice of having your paying customers go online when they make contact with via telephone,is a terrible way of discontinuing service for one customerOnce again I don't want a refund for non usage but merely for the fact I contacted your business the only way I had means of doing and your business did not assist a paying client!
Your method of "taking care of the customer" with a $dollar customer credit is just an example of your company's greed in keeping hard working business owners hard earned moneyWhy on Gods green earth would I continue service with you if you can not understand my misfortune and rectify the situationSince you like comparing your company to other company's how about this, if I were to loose a receipt from Nordstroms and I had some shoes to return or exchange they would "go the extra mile" in their attempt of satisfying the customerFor that reason I do "All" my shopping there! If your company would have taken care of me from the start and not made me feel like some low class person begging for $dollars I would of loved to continue service with your companyI just hope this incident changes your disconnection practices and no other customers have this happen to them
Regards,
*** ***
Closing your account takes one clickoneno hoops, and no jumping you are responsible for your own actionsYou did not close your account You were told over the phone and via email that customer service can NOT close this account since they were unable to validate your identity as the owner of the account over the phoneIf you called Wells Fargo and asked to close someone else's account without providing any type of validation, would they do it?
Threatening to bash us on the Revdex.com site is a scare tactic that wont work with us You are free to do as you pleaseWhen a prospected customer reads this, he/she will realize that even after you neglected to click one simple button, or provide information, or verify your credentials over the phone (!), we still offered you TWO FULL FREE months of service and you refusedIf that is not customer service, I don't know what is
LivePOS provides store owners with a retail solution
(software) that is charged on a monthly subscription. We do not charge per transaction but rather one
flat monthly fee. A good comparison would be ***,
allowing you to pay one
flat fee and stream as many movies as you want.
Customer called in a few days after he closed his store and
wanted us to stop the subscription charge.
We directed customer to his online dashboard (which he logged in the day
before, we have records) and instructed him to click the “cancel my
subscription” button. Customer indicated
that he is traveling and can’t do it right now.
We explained that the online dashboard is available on any computer with
internet connection, making it universally available, and that he is the only one who can close his account. Customer acknowledged and hung up. Customer called again after a month asking
why his subscription is still active, agent explained (again) that only the
customer can turn off the subscription, customer acknowledged and said he will
do it later.
Customer then called the office the 3rd time
demanding a refund. His reason being that
he didn’t USE the system and therefore he should not pay for it. We explained to the customer that his demand
is unacceptable, and gave the example that if he didn’t turn on his TV for a
month he will not be able to call *** and demand a refund for non-usage. Customer indicated that he is not happy and
that he will be filing a complaint with the Revdex.com. We explained to customer that we have all the
emails, calls, and call recordings to back up our version, HOWEVER in order to
try and resolve the situation we offered the customer $service credit,
something he refused.
If you have any other questions feel free to contact us
LivePOS
Please inform Helena that while our feature set is rich, it may not provide ALL the functionally she needs, and if there is a specific export feature she desires, she can check in from time to time to see if this feature was releases.
ALL features (and their details) where...
available for her to review before(!) she decided to sign up. In other words, if she needed a specific export feature that was not a part of our set, she could have simply decided to use another solution.
Filing a Revdex.com complaint because we don't have a specific feature should NOT be entertained.
LivePOS Team