CT Consultants

Revdex.com:I have just now read the email from Revdex.com Due to illness, I had not checked my emails this weekI'm sorry I did not respond earlierI called Sofa City this evening but [redacted] will not be available until tomorrow noonI plan to go to the store tomorrowIf the recliner they held for day (12-6) is gone.......I guess I'll consider a lesson learned about advertisingThank you for your help I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Good day Mrs [redacted] ,We are very sorry to hear of your experience this morning and apologize greatly for any miscommunicationWhile our special on this specific chair did first appear in our Black Friday ad, it is not a Black Friday only specialUpon reviewing this complaint and our stock/sold items, we have determined that we do have only one more of the chairs running at $in our current TV adPlease call or come back in to the store at your earliest convenience to purchase the chair if you still so desireIt is still factory boxed and we will hold it in your name for the remainder of today (12/06/17)Sincerely, [redacted] ***Sofa City [redacted] Springfield, MO [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/03/19) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: ***@sofacityusa.com we are very sorry this happened, and understand your complaintCommunication was not handled correctlyThe error should now be taken care ofAlso thank you for taking care of the sofa that was the wrong color Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/03/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do appreciate your apology and thanking me for taking care of the incorrect couchWhen we received our delivery it was and 1/hours late and the leather pillows that we're going to be thrown in for all the trouble were not includedI know deliveries can run a little late but my husband took off work early and got my daughter out of school early to make sure he was there and the delivery drivers were just leaving around 6:30pmI didn't call reguarding the black leather pillows because I didn't think anyone would care or even remember the several people I talked to about itI think a heavy discount should of been offered to begin with after the way things were handledI could not with good faith send anyone to sofa city to buy furniture if this is how customer service is run

Good day [redacted] ,We greatly apologize for your experience and understand your frustration. Per my phone conversation with [redacted] this week, we have ordered a replacement table for you. As soon as it arrives and we lay hand on it, we will contact you directly to... schedule the exchange of your new table for your current one. Sincerely, [redacted] Sofa City, Springfield

Please find attached our Service Claim Record with Statements from both an employee and a vendor regarding the inappropriate ways they were treated by the [redacted] Additionally, I have attached a scan of every document in their service folder from January 4th, through April 2nd, Please let me know if you have any questions or require any additional informationThank you

Good day [redacted],We are very sorry to hear of your experience and understand your frustration. We, also, are frustrated as we are at the mercy of the shipping companies. While we would like to make the haulers get here when we want, that just isn't possible unfortunately. Mr. [redacted] and I spoke...

with the vendor rep this morning, who called the haulers personally. The hauling dispatcher advised they expect delivery tomorrow (3/27/18). Keeping in mind that delivery dates are fluid when it comes to trucking companies, Mr. [redacted] or I will call you as soon as it comes in and we lay a hand on it. Additionally, I understand from Mr. [redacted] that he has personally updated your son with this information this morning as well. Sincerely,[redacted], Service ManagerSofa City - Springfield, MO1645 E. Independence Ave.Springfield, MO 65804[redacted]

Good day [redacted] [redacted],We greatly apologize for your experience and understand your frustration. Per my phone conversation with [redacted] this week, we have ordered a replacement table for you. As soon as it arrives and we lay hand on it, we will contact you directly to...

schedule the exchange of your new table for your current one. Sincerely, [redacted] [redacted]Sofa City, Springfield

Complaint: [redacted]
I am rejecting this response because:
The issue was fixed, but Sofa City was not the one who fixed the issue. I want to warn others of the issue so it doesn't happen to anyone else.
Sincerely,
[redacted]

We greatly apologize for the inconvenience caused by manufacturing/shipping delays. All money that this customer paid to the finance company will be refunded back to her, if it has not already been refunded.

Initial Business Response /* (1000, 5, 2016/03/19) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@sofacityusa.com
we are very sorry this happened, and understand your complaint. Communication was not handled correctly. The error should now be taken care of. Also...

thank you for taking care of the sofa that was the wrong color.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do appreciate your apology and thanking me for taking care of the incorrect couch. When we received our delivery it was 3 and 1/2 hours late and the leather pillows that we're going to be thrown in for all the trouble were not included. I know deliveries can run a little late but my husband took off work early and got my daughter out of school early to make sure he was there and the delivery drivers were just leaving around 6:30pm. I didn't call reguarding the black leather pillows because I didn't think anyone would care or even remember the several people I talked to about it. I think a heavy discount should of been offered to begin with after the way things were handled. I could not with good faith send anyone to sofa city to buy furniture if this is how customer service is run.

Please find attached our Service Claim Record with Statements from both an employee and a vendor regarding the inappropriate ways they were treated by the [redacted]. Additionally, I have attached a scan of every document in their service folder from January 4th, 2017 through April 2nd, 2017. Please...

let me know if you have any questions or require any additional information. Thank you.

Revdex.com:I have just now read the email from Revdex.com.  Due to illness, I had not checked my emails this week. I'm sorry I did not respond earlier. I called Sofa City this evening but [redacted] will not be available until tomorrow noon. I plan to go to the store tomorrow. If the recliner they held for 1 day (12-6) is gone.......I guess I'll consider a lesson learned about false advertising. Thank you for your help. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good day Mrs. [redacted],We are very sorry to hear of your experience this morning and apologize greatly for any miscommunication. While our special on this specific chair did first appear in our Black Friday ad, it is not a Black Friday only special. Upon reviewing this complaint and our stock/sold...

items, we have determined that we do have only one more of the chairs running at $277.00 in our current TV ad. Please call or come back in to the store at your earliest convenience to purchase the chair if you still so desire. It is still factory boxed and we will hold it in your name for the remainder of today (12/06/17). Sincerely, [redacted]Sofa City[redacted]Springfield, MO 65804[redacted]