C&T Smallwood LLC

I am rejecting this response because I am not slanderingA problem existed not with your drive but with your vehicle as it isn't supposed to have a high pitch whistling sound Secondly I explained several times to the driver this was unacceptable who agreed and told me to call the officeI am not disputing to deposit as I believe it was worth something but not the entire amount nor have I ever said I was disputing the entire amount And all I asked was to be heard by this owner who has been aggressively hostileI wanted the problem addressed which the owner claims he called the manufacturer who gave him a video to resolve the issue so clearly there was an issue Something so simple for someone in hospitality industry really should have strive better to be of service I have been up front from the beginning of about the issue and tried to address it properlyThis business still failed on customer service

We as a business always strive toprovide the best in service and equipment and always try to listen to ourcustomers concernsWe understand that not every customer will walk away happy,you will always have unhappy clients at some pointHowever, when you try yourvery best to listen to their concerns and it just becomes one businessslandering another business then that is when you have to deny any furtherrelationship with that businessThis business has never acknowledged anyproblem that would prevent our clients from an enjoyable day or evening event in our new *** Coach! This client has already stated thatshe disputed all of the charges on her credit card as she plans on payingnothingIt is now in the hands of *** ***

As a company of principal we will not be held hostage to exaggerated statements that damage our good name only to threaten us with internet slander or financial loss, we do not believe ford motor company nor tiffany coach would build a vehicle as terrible as she describes,
Impeccable service in a Ford E-PARTY LOUNGE was rendered with no incidents therefor NO REFUND DUE Tell us why here

I am rejecting this response because after several phone calls in which the business owner acknowledged there was a problem and that he has fixed it but feels more of a need to claim there was nothing wrong.  There are twelve passengers for the trip that all can vouch there was a problem and the hostile attitude of this owner.. He also claimed it was because he was shocked there was a problem. Not true good business people find out what is wrong and fix it.  This owner rather threaten and be aggressive.  There is no accepting this offer. Also he has stated numerous times that he can't get any money from the manufacturer for the problem.  Again, poorly run business.

I am rejecting this response because I am not slandering. A problem existed not with your drive but with your vehicle as it isn't supposed to have a high pitch whistling sound.  Secondly I explained several times to the driver this was unacceptable who agreed and told me to call the office. I am not disputing to 300.00 deposit as I believe it was worth something but not the entire amount nor have I ever said I was disputing the entire amount.  And all I asked was to be heard by this owner who has been aggressively hostile. I wanted the problem addressed which the owner claims he called the manufacturer who gave him a video to resolve the issue so clearly there was an issue.  Something so simple for someone in hospitality industry really should have strive better to be of service.  I have been up front from the beginning of about the issue and tried to address it properly. This business still failed on customer service.