CTA Digital

Revdex.com:At this time, my complaint, ID [redacted] regarding CTA Digital has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Revdex.com:At this time, my complaint, ID *** regarding CTA Digital has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***

Revdex.com:At this time, I have not been contacted by CTA Digital regarding complaint ID ***.Sincerely,*** ***

Revdex.com:At this time, my complaint, ID [redacted] regarding CTA Digital has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Review: I Purchased CTA Grand Slam 6- in 1 Sports pack for the wii In October. On November [redacted] I was using one of the accessories when the wrist strap broke and the Wii remote flew into my tv. I've tried contacting the company and have got nowhere. THe wii wrist strap is there to prevent things like this from happening. I have [redacted] and [redacted] (purchased cta through [redacted]) on my side trying to help resolve this issueDesired Settlement: I want my tv replaced. CTA's product broke which resulted in the remote flying into the tv

Consumer

Response:

At this time, I have not been contacted by CTA Digital regarding complaint ID [redacted].Sincerely,[redacted]

Review: My son had ordered a gaming headset from gamestop online and after some time the audio wire that came with the headset broke. I had tried to replace the wire and no stores carry the wire for the headset. I contacted the company and exchanged 3-4 e-mails with there customer service dept. I had promptly responded to request from the company to send reciepts and such and after never heard from them again.Desired Settlement: I am simply looking for a replacement of either the wire or the headset again so my son can use the item the way it was meant to be used.

Business

Response:

To whom it may concern,

We apologize for the delay in communication. Customer service and satisfaction are our highest priorities. We have responded to the customer and have met their request by processing a replacement order for the damaged part. Please see email below:

Begin forwarded message:

Hi [redacted],

We apologize for the delayed response. Fortunately we do have just the wire that you require for the US-UGH. We will go ahead and ship it to you. Please just confirm that this would be the correct address to send to:

Once we've received confirmation on the address, we will ship out the 2.5mm Controller Mic Cable for the device. Once the item is shipped we will also email you with the tracking information so that you can track your package.

Again, we apologize for the inconvenience that this has caused you, and we thank you for your patience throughout this whole process.

Regards,

CTA Digital Support Team

________________________

Thank you,

CTA

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,