We apologize to the consumer for any inconvenience we may have cause.The consumer has reached out by one of our resolution specialist, they approved for the consumer to be reimbursed. The consumer should be receiving a check for the purchase price of the device within the next 7-10 Business Days.
Complaint: [redacted]I am rejecting this response because:
The warranty is suppose malfunction or any thing that happens to the TV after the warranty. It clearly a defect within the TV itself.Sincerely,[redacted]
We apologize for any difficulty experienced with this claim.
When the consumer first filed their claim, we requested a copy of the item receipt in order to finalize the claim. This process is what primarily caused the delay the consumer experienced, and we apologize for this. However, we require...
having a copy of a receipt on almost all of our warranties and we are unable to approve claims without this first being provided.
As of now the consumer's claim has been approved for repair, and we would be unable to offer reimbursement or replacement at this time.
We are sorry for any issues the consumer had with their device.When a consumer has a device repaired, the cost of the parts and labor are deducted from the warranty coverage. The parts needed for the repair, were more than the maximum coverage of the warranty. We repaired the device and...
returned it to the consumer, however, the cost of the repair concluded the consumer's warranty.
We apologize if the consumer is dissatisfied with their most recent replacement offer.
Whenever we provide a replacement television offer the consumer has the option of reaching out to our television department to further discuss the current offer and to vet any concerns. Since we provided the consumer an alternative replacement offer we have yet to receive a reply either via the email or phone, and the most recent Revdex.com response does not contain enough details or information for us to proceed. At this juncture we would request the consumer directly contacts us for further assistance.
I was told by the [redacted] salesman when I bought the Dell computer that the warranty covered all problems - and he repeated the same thing when I returned it with the broken screen. It was then that he gave me the brochure from the warranty company and told me to contact them for the repair or refund. He clearly believed that it was covered and told me so TWICE. I have his name and contact information if you need it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Renault Eurodrive asked for proof of charges. I have sent it by email to the email they provided: [redacted].Still waiting for resolution. I am attaching proof of charges to this response too, just in case]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[They are still working on it]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize to the consumer for any inconvenience we may have cause.The consumer has reached out by one of our resolution specialist, they approved for the consumer to be reimbursed. The consumer should be receiving a check for the purchase price of the device within the next 7-10 Business Days.
Complaint: [redacted]I am rejecting this response because:
The warranty is suppose malfunction or any thing that happens to the TV after the warranty. It clearly a defect within the TV itself.Sincerely,[redacted]
According to the consumer's warranty contract SquareTrade is only obligated to reimburse up to the item price.
We apologize for any difficulty experienced with this claim.
When the consumer first filed their claim, we requested a copy of the item receipt in order to finalize the claim. This process is what primarily caused the delay the consumer experienced, and we apologize for this. However, we require...
having a copy of a receipt on almost all of our warranties and we are unable to approve claims without this first being provided.
As of now the consumer's claim has been approved for repair, and we would be unable to offer reimbursement or replacement at this time.
We are sorry for any issues the consumer had with their device.When a consumer has a device repaired, the cost of the parts and labor are deducted from the warranty coverage. The parts needed for the repair, were more than the maximum coverage of the warranty. We repaired the device and...
returned it to the consumer, however, the cost of the repair concluded the consumer's warranty.
We apologize if the consumer is dissatisfied with their most recent replacement offer.
Whenever we provide a replacement television offer the consumer has the option of reaching out to our television department to further discuss the current offer and to vet any concerns. Since we provided the consumer an alternative replacement offer we have yet to receive a reply either via the email or phone, and the most recent Revdex.com response does not contain enough details or information for us to proceed. At this juncture we would request the consumer directly contacts us for further assistance.
I was told by the [redacted] salesman when I bought the Dell computer that the warranty covered all problems - and he repeated the same thing when I returned it with the broken screen. It was then that he gave me the brochure from the warranty company and told me to contact them for the repair or refund. He clearly believed that it was covered and told me so TWICE. I have his name and contact information if you need it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Renault Eurodrive asked for proof of charges. I have sent it by email to the email they provided: [redacted].Still waiting for resolution. I am attaching proof of charges to this response too, just in case]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[They are still working on it]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]