We apologize to the consumer for any inconvenience we may have cause.The consumer has reached out by one of our resolution specialist, they approved for the consumer to be reimbursed. The consumer should be receiving a check for the purchase price of the device within the next 7-10 Business Days.
We apologize if the consumer is dissatisfied with their most recent replacement offer.
Whenever we provide a replacement television offer the consumer has the option of reaching out to our television department to further discuss the current offer and to vet any concerns. Since we provided the consumer an alternative replacement offer we have yet to receive a reply either via the email or phone, and the most recent Revdex.com response does not contain enough details or information for us to proceed. At this juncture we would request the consumer directly contacts us for further assistance.
Initial Business Response /* (1000, 5, 2015/12/07) */
We apologize for the issue the consumer experienced with their device. The consumer has been contacted by a resolution specialist to resolve their claim. We are awaiting a response from the consumer to move forward.
Initial Consumer Rebuttal...
/* (3000, 7, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Left two messages returning the call for their resolutions specialists who handles escalations and a contact number to reach me and have yet to hear from them.
Final Business Response /* (4000, 9, 2015/12/16) */
We have made contact with the consumer and are currently awaiting documentation to move forward with payout.
Final Consumer Response /* (2000, 11, 2015/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Spoke to representative who agreed to settle claim inform of payment since they could not fix phone and refund money already paid by me to get screen on phone fix as per their policy that had not been refunded.
Initial Business Response /* (1000, 5, 2015/07/30) */
We are sorry the consumer has not received their payment.
We processed the check so that it would to be delivered overnight. We discovered the PO Box we had on file was incorrect. We have corrected the address. We are confirming the address...
We apologize the experience and inconveniences the consumer encountered.Reviewing the account we show the plan was and should have been ineligible for coverage due to the item being "used." The information display on [redacted] site under the section "Things to know" SquareTrade Protection...
Plans are only valid for new products purchased at [redacted] within the last 30 days.While we realize an error was made, we will continue to honor the claim filed but will be unable to accommodate the consumers request and reimburse more than the coverage amount.Per our Terms and Conditions:Coverage Amount: Up to the maximum coverage price of this Protection Plan, or the purchase price of your item, whichever is lower.
Complaint: [redacted]I am rejecting this response because:
The warranty is suppose malfunction or any thing that happens to the TV after the warranty. It clearly a defect within the TV itself.Sincerely,[redacted]
We are sorry for any issues the consumer had with their item. After looking into the consumer's account, a copy of proof of purchase was requested to verify the item price. A claim has been processed for reimbursement of the item price. Currently, we are waiting for the...
consumer to ship their device to begin processing the reimbursement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Renault Eurodrive asked for proof of charges. I have sent it by email to the email they provided: [redacted].Still waiting for resolution. I am attaching proof of charges to this response too, just in case]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[They are still working on it]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize to the consumer for any inconvenience we may have cause.The consumer has reached out by one of our resolution specialist, they approved for the consumer to be reimbursed. The consumer should be receiving a check for the purchase price of the device within the next 7-10 Business Days.
We apologize if the consumer is dissatisfied with their most recent replacement offer.
Whenever we provide a replacement television offer the consumer has the option of reaching out to our television department to further discuss the current offer and to vet any concerns. Since we provided the consumer an alternative replacement offer we have yet to receive a reply either via the email or phone, and the most recent Revdex.com response does not contain enough details or information for us to proceed. At this juncture we would request the consumer directly contacts us for further assistance.
Initial Business Response /* (1000, 5, 2015/12/07) */
We apologize for the issue the consumer experienced with their device. The consumer has been contacted by a resolution specialist to resolve their claim. We are awaiting a response from the consumer to move forward.
Initial Consumer Rebuttal...
/* (3000, 7, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Left two messages returning the call for their resolutions specialists who handles escalations and a contact number to reach me and have yet to hear from them.
Final Business Response /* (4000, 9, 2015/12/16) */
We have made contact with the consumer and are currently awaiting documentation to move forward with payout.
Final Consumer Response /* (2000, 11, 2015/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Spoke to representative who agreed to settle claim inform of payment since they could not fix phone and refund money already paid by me to get screen on phone fix as per their policy that had not been refunded.
Initial Business Response /* (1000, 5, 2015/07/30) */
We are sorry the consumer has not received their payment.
We processed the check so that it would to be delivered overnight. We discovered the PO Box we had on file was incorrect. We have corrected the address. We are confirming the address...
before we attempt to send the check again.
We apologize the experience and inconveniences the consumer encountered.Reviewing the account we show the plan was and should have been ineligible for coverage due to the item being "used." The information display on [redacted] site under the section "Things to know" SquareTrade Protection...
Plans are only valid for new products purchased at [redacted] within the last 30 days.While we realize an error was made, we will continue to honor the claim filed but will be unable to accommodate the consumers request and reimburse more than the coverage amount.Per our Terms and Conditions:Coverage Amount: Up to the maximum coverage price of this Protection Plan, or the purchase price of your item, whichever is lower.
Complaint: [redacted]I am rejecting this response because:
The warranty is suppose malfunction or any thing that happens to the TV after the warranty. It clearly a defect within the TV itself.Sincerely,[redacted]
We are sorry for any issues the consumer had with their item. After looking into the consumer's account, a copy of proof of purchase was requested to verify the item price. A claim has been processed for reimbursement of the item price. Currently, we are waiting for the...
consumer to ship their device to begin processing the reimbursement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Renault Eurodrive asked for proof of charges. I have sent it by email to the email they provided: [redacted].Still waiting for resolution. I am attaching proof of charges to this response too, just in case]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[They are still working on it]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]