Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ Our Assurance Team has emailed the customer regarding this issueThat department can assist with any concerns if the customer replies back to that emailThe team will reply within to business hours Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted SQT, over times for this one incidentI've never received a call back, even though everything that you have said is exactly what I have been toldLike I mentioned [redacted] is the only one that I can get through toYour system has it notated for him to only speak with meHe has never been polite, courteous, and has told me numerous times that I will speak with no one but himWhich I find absolutely ridiculous and absurdI will NOT SPEAK WITH [redacted] ANY LONGER! Therefore, the only route of communication and resolution will be through the Revdex.comI should not have to call more than onceNot to mention that all of my warranty plans have been canceled (with all decisions made by ***,)for frivolous reasonsI am willing to show phone records of how many times I have taken the initiative to make contact and resolve this issue, over a period of a monthOn the other hand only one call from your Co., if that! [redacted] needs to be replaced, as far as any communication or decision making is concernedWith all said, I would greatly appreciate a prompt response, as to what your next plan of action consist of! Thank you very much and have a great day Final Business Response / [redacted] (4000, 10, 2015/07/14) */ Our Assurance Team is looking into the customer's case and will reach out via email or phone call in the next to business hours Final Consumer Response / [redacted] (4200, 12, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have come to a mutual conclusionI cannot at this moment say that I accept their resolution until I receive the check that was issuedI also am not very satisfied with a couple thingsFirst of which being that all my warranties were canceled during the filing of this complaintThey were canceled days after this complaint was filed and before they responded to itI did get a full refund for all warrantiesHowever, if something happens to any of the devices that were cancelled, I am going to be up the creekI was told that there was no way they could re-warranty a canceled warrantyOf course I know that is not the case [redacted] , I must say was great in working things out with meHowever, their regular customer service and claims specialist are, for lack of a better word, horribleI will check that I accept their proposal once I receive the checkAlso, I was the one that contacted themIf you have problems with this company, I highly recommend the Revdex.com! As they have made it possible for me get back what was owed to me! Again, I will agree that I accept the resolution once I receive the checkVERY MUCH THANKS TO THE Revdex.com!!!!!
We are sorry for any issues the consumer had with their device At this time we are unable to locate the consumer's account with the information that has been providedWe have reached out to the consumer and left a voice mail with our direct contact informationUntil contact is made with the consumer we can not investigate the issue further
Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ We apologize that the consumer had issues with their device The consumer has been issued a payment and is scheduled to receive the payment reimbursement on 10/16/The consumer has been contacted and is aware of this resolve Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Received the check US$at Oct 21st (after 10++ phone calls and conversation, month days after claim was approved), just wish in the future when they send claim payment using Fedex/UPS/USPS Tracking Number, this case will not be happened (compared the shipping fee w/ all the time we both spent and price we paid)Credit claim paid was promised, waiting for the documents to be sent Final Business Response / [redacted] (4000, 9, 2015/10/23) */ The consumer received her claim payment on October 21stThe suggestion to include tracking information for claim payments has been noted and will be forwarded to management We contacted the consumer to address any additional concerns but we have not received a response Final Consumer Response / [redacted] (2000, 12, 2015/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Hopefully the credit was sent
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ We are sorry the consumer had issues with their device There are sometimes where our inventory does not have the correct phoneIn this case we tried to source another phone but we had the incorrect model and the customer received the wrong phone We are reviewing our procedure and are training our specialist to better message what the consumer should expect We are reimbursing the consumer the price of the phone and have refunded the price of the warranty back to the consumer Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke to someone 8/12/regarding this issueThe girl stated that they are unable to find me a replacement phone, and they were going to buy me out of my phone for $However, my receipt clearly shows $I asked to speak with a manager (again) I did finally speak to a managerHe agreed to refund me the price of the warranty given that I had only used a few months of it, and it would expire when I turned my phone inHe also agreed to pay the $stated on my reciept However, I received an email today (8/14/15) that stated I had been approved for a payout of $I called Squaretrade, but unfortunately they do not have anyone answering that phone line and you must leave a message Final Business Response / [redacted] (4000, 9, 2015/08/19) */ We are sorry the consumer had issues with discrepancy of the payment We have process a check in the amount of $that will make up the difference between what the consumer has received and what they were promised The check is being sent out today and is scheduled to be delivered on August
Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ We apologize for the issue the consumer experiencedOur records indicate the plan was purchased on 12/10/and the consumer's device was damaged on 12/11/Per the warranty contract there is a one day waiting period between the Protection Plan purchase date and the Coverage Start Date, during which if any issues occur,they are considered pre-existing conditions and render the item ineligible for coverage under this Protection PlanIf during the Waiting Period a pre-existing condition renders the item ineligible for coverage We will cancel the Protection Plan and provide a refundThe consumer's warranty has been cancelled and a full refund has been processed Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The contract was purchased at 9am on 12/10/The incident took place after 10am and the claim was placed after 10am on 12/11/This is more than hours (day) period of time and therefore, the phone should be coveredFurthermore, the contract that was emailed to me (which I'd be more than [redacted] to supply) stated that coverage began on 12/11/15, which would mean at 12am on 12/11/15, coverage for my device would begin and therefore, the claim should be honored Final Consumer Response / [redacted] (3000, 13, 2016/02/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, as I have stated, the contract stated a day waiting periodOne day being 24hrs, was satisfied in this situationAdditionally, the emailed contract states that the coverage of the device starts ON 12/11/There is no other way to twist thisEither way you see this Squaretrade did not want to pay for the coverage of this device and cancelled a covered item, even after the claim was approved and was in the process of being fulfilledThis is a horrible and disgraceful business practiceAfter the cost of the service plan ($69) and the cost of the deductible ($75), the difference that Squaretrade would have covered is approximately $The cost to fix the device was $It's very sad to see that a company like Squaretrade is 1) willing to lose a customer for that amount, 2) willing to break their contact, and lastly, 3) able to get away with doing this to their customers Within the last months, in addition to fixing my phone (the device that was covered under the Squaretrade contract), I have bought my wife a new phone and my brother in law, sister in law and my brother in law's girlfriend have purchased new phonesEach of them asked me about getting insurance for their phones and I was forced to tell them about the horrible experience I had with SquaretradeI directed them to purchase a plan with their carrier as have I have already done Final Business Response / [redacted] (4000, 15, 2016/03/02) */ The consumer has been contacted by a Resolution SpecialistThough the claim was denied due it being filed within the exclusionary period we are going to make an exception to reimburse the consumer for the repairsAt this point we are awaiting proof of insurance at the time of warranty purchase and repair invoice from the consumer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, given that the information they provided was honest and accurateAdditionally, as long as they agree to refund the consumer warranty as stated, I find this resolution satisfactory.Sincerely, [redacted]
We apologize for the confusion and inconveniences the consumer experienced.Per our Terms and Conditions:Coverage Amount: Up to the maximum coverage price of this Protection Plan, or the purchase price of your item, whichever is lower.Reviewing our records we show payment was correctly processed for the amount reflected on the purchase receipt / invoice sent by the consumer
No, I have an email sent out on the [redacted] informing me the check is going to be $ [redacted] (I have sent an email to the Revdex.com complaint team handling this showing the proof of the email And its been about almost months (as of the [redacted] and nothing has been completedThey keep promising me a check for the amount shown above, and saying it should be in the mailbox by now, but its notSincerely, [redacted]
We are sorry for any issues the consumer had with their device.We have reached out to the consumer and provided an alternate resolutionWe are currently waiting on the consumer to reply back with a decision
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ We are sorry the consumer had the issues they had with this claim We did not confirm the proper address to have the phone that was shippedThis caused a delay in having the phone deliveredThe consumer was able to speak to a manager and have the phone repaired We have refunded the consumer the deductible they paid for this claim due to the delay
We do apologize for any inconvenience experienced during the claim process According to our records, we show some confusion regarding the appropriate filling method for the consumer's claimsWe show that when the correct process was started, a required claim form seems to have had some discrepanciesAs a result, we show that it took an additional days to received the necessary informationAt this point, all claims have been filed and most shipping boxes have arrived on [redacted] The remaining boxes will be arriving in the next day, from there our repair process will take into effectWe appreciate the consumer for contacting us and will be in contact throughout the repair process
Complaint [redacted] I am rejecting this response because: As I stated in my complaint, I have already called like 5+ timesI have been on hold trying to get through to someone at SquareTrade for literally HOURSThe one time I managed to get through to a person I could barely hear him, and all he did was transfer me to another department where I was put on hold for another half hour until I just gave up waiting so excuse me if I don't want to spend another X hours of my life trying to get through to a live CSR.If you actually read SquareTrade's T&Cs, it states "WHAT TO DO IF A COVERED PRODUCT REQUIRES SERVICE: File a claim online at www.squaretrade.com or call Us toll-free at 1-WARRANTY (1-877-927-7268) and explain the problemWe will attempt to troubleshoot the problem You are experiencingIf We cannot resolve the problem, You will be directed to an authorized service center." I have filed a claim online, and I have called you guys to explain the problemI have more than fulfilled all of my obligations per the T&Cs: SquareTrade has not fulfilled any of theirsI have described the symptoms I have been experiencing with my dryer four times now (once in the initial claim, twice in my emails to CSR Hien Ly, and once in this Revdex.com complaint)Not once in any of the communications that I have received from SquareTrade has anyone made an attempt to troubleshoot the problemNo, it is just this endless cycle of "oh, you can contact us..." Again, I want SquareTrade to send an authorized repair technician to fix my dryer, and I want a check for the cost of my warranty sent to me for the lackluster service I have experienced as per SquareTrade's business day guarantee
We are sorry for any issue the consumer experienced with their device As the consumer stated they had purchased a 3-year warranty on [redacted] Unfortunately, this warranty expired on [redacted] , and we are unable to provide service on a product nearly a year after its expiration date
We apologize for any inconvenience that the consumer might have experienced during this process We spoke with the customer on 5/15/and came to the agreement of sending him a check for $as he had requested! This case is considered to have been successfully closed
Complaint: [redacted] I am rejecting this response because: The second offer to pay for the replacement was delayed until the price of the replacement unit dropped by $*** Square Trade was notified that the local repair shop could not fix the phone on [redacted] , but no reply or confirmative email was sent out to me on that day after they were notified that the repair could not be done They had previously that day sent an email stating to send them the receipt from the repair once it was repaired, but after being notified later that same day that the repair could not be done, they did not confirm that with a follemail It was not until after I called them again on [redacted] that they sent the email stating they would pay out $ [redacted] , $ [redacted] less than previously agreed upon I called back immediately to complain and a new email was sent out stating they would re-imburse me for $ [redacted] I called AGAIN that same day to ask why the extra money They then confirmed that I would get $ [redacted] instead of $ [redacted] (or the $ [redacted] I was expecting) because the cost of the replacement phone at that time ( [redacted] ***) was $ [redacted] I received verbal confirmation from a live person that I would in fact get $ [redacted] This is what I expect, but won't settle for anything less than the $ [redacted] (an extra $***) I expect them to honor their word If they give me something in writing, and then later confirm it over the phone, I expect them to follow through, whether that person made a mistake or not It was their mistake Now pay up! Sincerely, [redacted]
Initial Business Response / [redacted] (4000, 7, 2015/11/12) */ We apologize that the consumer experienced issues with their device The consumer was re-issued a check after stating the first one was not received The initial check was voided but it appears the check was mistakenly cashed We have resolved this complaint by confirming a replacement check has been processed and as a courtesy we reimbursed the consumer for overdraft fees Final Consumer Response / [redacted] (3000, 5, 2015/11/04) */ A check is suppose to be on its way to me now, but the business practices are very poorThis should have not taken this long
We apologize for any inconvenience that the consumer might have experienced during the replacement process It seems as our Resolution Team has reached out to the consumer to provide an alternate replacement due to this oversight on our behalfWe look forward to working with the consumer further so as to achieve a satisfactory resolution to this issue If there are any additional questions or concerns for the consumer to reach out to their point of contact during this process.Tell us why here
We are sorry for any miscommunication experienced.We appreciate that the consumer provided all of the necessary documentation at the start of the plan but it seems that it was attached to her account, causing the confusionIt also seems that the shipping process was not described in depthSince we provide the shipping to and from we do ask the consumer pack and secure all packages before they are sentIn regards to the deductible, any resolution we provide to our consumers for cellular devices does come with a deductible chargeWe apologize that these details of the claims process were not fully explained
Complaint: [redacted] I am rejecting this response because: Square trade was dishonest, and the contract was breachOn the service agreement its states, IF THE ITEM CAN'T BE REPAIRED, THE FULL ITEM PRICE WILL BE PAID OUT TO YOU"NO LIKE MODEL" REPLACEMENTSQUARETRADE, replace my LG TV with a lower value, and lesser qualityI paid [redacted] for my LG TV, and they replaced it with a LG TV that cost $ [redacted] , with no qualityOnce again, SQUARETRADE warranty stated, The value of the TV and quality of the TV has to be the same QUALITYThe LG TV I purchased was high qualityI would never agree to replace a TV that was not high quality as the one I purchased ITS NOT FAIR, THAT THIS COMPANY HAS RIPPED OFF ME AND SO MANY OTHERS CONSUMERS I will send the full detail of specification of the LG that I purchased, and also the lesser quality that SQUARETRADE replaceSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and if true find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ Our Assurance Team has emailed the customer regarding this issueThat department can assist with any concerns if the customer replies back to that emailThe team will reply within to business hours Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted SQT, over times for this one incidentI've never received a call back, even though everything that you have said is exactly what I have been toldLike I mentioned [redacted] is the only one that I can get through toYour system has it notated for him to only speak with meHe has never been polite, courteous, and has told me numerous times that I will speak with no one but himWhich I find absolutely ridiculous and absurdI will NOT SPEAK WITH [redacted] ANY LONGER! Therefore, the only route of communication and resolution will be through the Revdex.comI should not have to call more than onceNot to mention that all of my warranty plans have been canceled (with all decisions made by ***,)for frivolous reasonsI am willing to show phone records of how many times I have taken the initiative to make contact and resolve this issue, over a period of a monthOn the other hand only one call from your Co., if that! [redacted] needs to be replaced, as far as any communication or decision making is concernedWith all said, I would greatly appreciate a prompt response, as to what your next plan of action consist of! Thank you very much and have a great day Final Business Response / [redacted] (4000, 10, 2015/07/14) */ Our Assurance Team is looking into the customer's case and will reach out via email or phone call in the next to business hours Final Consumer Response / [redacted] (4200, 12, 2015/07/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have come to a mutual conclusionI cannot at this moment say that I accept their resolution until I receive the check that was issuedI also am not very satisfied with a couple thingsFirst of which being that all my warranties were canceled during the filing of this complaintThey were canceled days after this complaint was filed and before they responded to itI did get a full refund for all warrantiesHowever, if something happens to any of the devices that were cancelled, I am going to be up the creekI was told that there was no way they could re-warranty a canceled warrantyOf course I know that is not the case [redacted] , I must say was great in working things out with meHowever, their regular customer service and claims specialist are, for lack of a better word, horribleI will check that I accept their proposal once I receive the checkAlso, I was the one that contacted themIf you have problems with this company, I highly recommend the Revdex.com! As they have made it possible for me get back what was owed to me! Again, I will agree that I accept the resolution once I receive the checkVERY MUCH THANKS TO THE Revdex.com!!!!!
We are sorry for any issues the consumer had with their device At this time we are unable to locate the consumer's account with the information that has been providedWe have reached out to the consumer and left a voice mail with our direct contact informationUntil contact is made with the consumer we can not investigate the issue further
Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ We apologize that the consumer had issues with their device The consumer has been issued a payment and is scheduled to receive the payment reimbursement on 10/16/The consumer has been contacted and is aware of this resolve Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Received the check US$at Oct 21st (after 10++ phone calls and conversation, month days after claim was approved), just wish in the future when they send claim payment using Fedex/UPS/USPS Tracking Number, this case will not be happened (compared the shipping fee w/ all the time we both spent and price we paid)Credit claim paid was promised, waiting for the documents to be sent Final Business Response / [redacted] (4000, 9, 2015/10/23) */ The consumer received her claim payment on October 21stThe suggestion to include tracking information for claim payments has been noted and will be forwarded to management We contacted the consumer to address any additional concerns but we have not received a response Final Consumer Response / [redacted] (2000, 12, 2015/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Hopefully the credit was sent
Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ We are sorry the consumer had issues with their device There are sometimes where our inventory does not have the correct phoneIn this case we tried to source another phone but we had the incorrect model and the customer received the wrong phone We are reviewing our procedure and are training our specialist to better message what the consumer should expect We are reimbursing the consumer the price of the phone and have refunded the price of the warranty back to the consumer Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke to someone 8/12/regarding this issueThe girl stated that they are unable to find me a replacement phone, and they were going to buy me out of my phone for $However, my receipt clearly shows $I asked to speak with a manager (again) I did finally speak to a managerHe agreed to refund me the price of the warranty given that I had only used a few months of it, and it would expire when I turned my phone inHe also agreed to pay the $stated on my reciept However, I received an email today (8/14/15) that stated I had been approved for a payout of $I called Squaretrade, but unfortunately they do not have anyone answering that phone line and you must leave a message Final Business Response / [redacted] (4000, 9, 2015/08/19) */ We are sorry the consumer had issues with discrepancy of the payment We have process a check in the amount of $that will make up the difference between what the consumer has received and what they were promised The check is being sent out today and is scheduled to be delivered on August
Initial Business Response / [redacted] (1000, 5, 2016/01/28) */ We apologize for the issue the consumer experiencedOur records indicate the plan was purchased on 12/10/and the consumer's device was damaged on 12/11/Per the warranty contract there is a one day waiting period between the Protection Plan purchase date and the Coverage Start Date, during which if any issues occur,they are considered pre-existing conditions and render the item ineligible for coverage under this Protection PlanIf during the Waiting Period a pre-existing condition renders the item ineligible for coverage We will cancel the Protection Plan and provide a refundThe consumer's warranty has been cancelled and a full refund has been processed Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) The contract was purchased at 9am on 12/10/The incident took place after 10am and the claim was placed after 10am on 12/11/This is more than hours (day) period of time and therefore, the phone should be coveredFurthermore, the contract that was emailed to me (which I'd be more than [redacted] to supply) stated that coverage began on 12/11/15, which would mean at 12am on 12/11/15, coverage for my device would begin and therefore, the claim should be honored Final Consumer Response / [redacted] (3000, 13, 2016/02/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Again, as I have stated, the contract stated a day waiting periodOne day being 24hrs, was satisfied in this situationAdditionally, the emailed contract states that the coverage of the device starts ON 12/11/There is no other way to twist thisEither way you see this Squaretrade did not want to pay for the coverage of this device and cancelled a covered item, even after the claim was approved and was in the process of being fulfilledThis is a horrible and disgraceful business practiceAfter the cost of the service plan ($69) and the cost of the deductible ($75), the difference that Squaretrade would have covered is approximately $The cost to fix the device was $It's very sad to see that a company like Squaretrade is 1) willing to lose a customer for that amount, 2) willing to break their contact, and lastly, 3) able to get away with doing this to their customers Within the last months, in addition to fixing my phone (the device that was covered under the Squaretrade contract), I have bought my wife a new phone and my brother in law, sister in law and my brother in law's girlfriend have purchased new phonesEach of them asked me about getting insurance for their phones and I was forced to tell them about the horrible experience I had with SquaretradeI directed them to purchase a plan with their carrier as have I have already done Final Business Response / [redacted] (4000, 15, 2016/03/02) */ The consumer has been contacted by a Resolution SpecialistThough the claim was denied due it being filed within the exclusionary period we are going to make an exception to reimburse the consumer for the repairsAt this point we are awaiting proof of insurance at the time of warranty purchase and repair invoice from the consumer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, given that the information they provided was honest and accurateAdditionally, as long as they agree to refund the consumer warranty as stated, I find this resolution satisfactory.Sincerely, [redacted]
We apologize for the confusion and inconveniences the consumer experienced.Per our Terms and Conditions:Coverage Amount: Up to the maximum coverage price of this Protection Plan, or the purchase price of your item, whichever is lower.Reviewing our records we show payment was correctly processed for the amount reflected on the purchase receipt / invoice sent by the consumer
No, I have an email sent out on the [redacted] informing me the check is going to be $ [redacted] (I have sent an email to the Revdex.com complaint team handling this showing the proof of the email And its been about almost months (as of the [redacted] and nothing has been completedThey keep promising me a check for the amount shown above, and saying it should be in the mailbox by now, but its notSincerely, [redacted]
We are sorry for any issues the consumer had with their device.We have reached out to the consumer and provided an alternate resolutionWe are currently waiting on the consumer to reply back with a decision
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ We are sorry the consumer had the issues they had with this claim We did not confirm the proper address to have the phone that was shippedThis caused a delay in having the phone deliveredThe consumer was able to speak to a manager and have the phone repaired We have refunded the consumer the deductible they paid for this claim due to the delay
We do apologize for any inconvenience experienced during the claim process According to our records, we show some confusion regarding the appropriate filling method for the consumer's claimsWe show that when the correct process was started, a required claim form seems to have had some discrepanciesAs a result, we show that it took an additional days to received the necessary informationAt this point, all claims have been filed and most shipping boxes have arrived on [redacted] The remaining boxes will be arriving in the next day, from there our repair process will take into effectWe appreciate the consumer for contacting us and will be in contact throughout the repair process
Complaint [redacted] I am rejecting this response because: As I stated in my complaint, I have already called like 5+ timesI have been on hold trying to get through to someone at SquareTrade for literally HOURSThe one time I managed to get through to a person I could barely hear him, and all he did was transfer me to another department where I was put on hold for another half hour until I just gave up waiting so excuse me if I don't want to spend another X hours of my life trying to get through to a live CSR.If you actually read SquareTrade's T&Cs, it states "WHAT TO DO IF A COVERED PRODUCT REQUIRES SERVICE: File a claim online at www.squaretrade.com or call Us toll-free at 1-WARRANTY (1-877-927-7268) and explain the problemWe will attempt to troubleshoot the problem You are experiencingIf We cannot resolve the problem, You will be directed to an authorized service center." I have filed a claim online, and I have called you guys to explain the problemI have more than fulfilled all of my obligations per the T&Cs: SquareTrade has not fulfilled any of theirsI have described the symptoms I have been experiencing with my dryer four times now (once in the initial claim, twice in my emails to CSR Hien Ly, and once in this Revdex.com complaint)Not once in any of the communications that I have received from SquareTrade has anyone made an attempt to troubleshoot the problemNo, it is just this endless cycle of "oh, you can contact us..." Again, I want SquareTrade to send an authorized repair technician to fix my dryer, and I want a check for the cost of my warranty sent to me for the lackluster service I have experienced as per SquareTrade's business day guarantee
We are sorry for any issue the consumer experienced with their device As the consumer stated they had purchased a 3-year warranty on [redacted] Unfortunately, this warranty expired on [redacted] , and we are unable to provide service on a product nearly a year after its expiration date
We apologize for any inconvenience that the consumer might have experienced during this process We spoke with the customer on 5/15/and came to the agreement of sending him a check for $as he had requested! This case is considered to have been successfully closed
Complaint: [redacted] I am rejecting this response because: The second offer to pay for the replacement was delayed until the price of the replacement unit dropped by $*** Square Trade was notified that the local repair shop could not fix the phone on [redacted] , but no reply or confirmative email was sent out to me on that day after they were notified that the repair could not be done They had previously that day sent an email stating to send them the receipt from the repair once it was repaired, but after being notified later that same day that the repair could not be done, they did not confirm that with a follemail It was not until after I called them again on [redacted] that they sent the email stating they would pay out $ [redacted] , $ [redacted] less than previously agreed upon I called back immediately to complain and a new email was sent out stating they would re-imburse me for $ [redacted] I called AGAIN that same day to ask why the extra money They then confirmed that I would get $ [redacted] instead of $ [redacted] (or the $ [redacted] I was expecting) because the cost of the replacement phone at that time ( [redacted] ***) was $ [redacted] I received verbal confirmation from a live person that I would in fact get $ [redacted] This is what I expect, but won't settle for anything less than the $ [redacted] (an extra $***) I expect them to honor their word If they give me something in writing, and then later confirm it over the phone, I expect them to follow through, whether that person made a mistake or not It was their mistake Now pay up! Sincerely, [redacted]
Initial Business Response / [redacted] (4000, 7, 2015/11/12) */ We apologize that the consumer experienced issues with their device The consumer was re-issued a check after stating the first one was not received The initial check was voided but it appears the check was mistakenly cashed We have resolved this complaint by confirming a replacement check has been processed and as a courtesy we reimbursed the consumer for overdraft fees Final Consumer Response / [redacted] (3000, 5, 2015/11/04) */ A check is suppose to be on its way to me now, but the business practices are very poorThis should have not taken this long
We apologize for any inconvenience that the consumer might have experienced during the replacement process It seems as our Resolution Team has reached out to the consumer to provide an alternate replacement due to this oversight on our behalfWe look forward to working with the consumer further so as to achieve a satisfactory resolution to this issue If there are any additional questions or concerns for the consumer to reach out to their point of contact during this process.Tell us why here
We are sorry for any miscommunication experienced.We appreciate that the consumer provided all of the necessary documentation at the start of the plan but it seems that it was attached to her account, causing the confusionIt also seems that the shipping process was not described in depthSince we provide the shipping to and from we do ask the consumer pack and secure all packages before they are sentIn regards to the deductible, any resolution we provide to our consumers for cellular devices does come with a deductible chargeWe apologize that these details of the claims process were not fully explained
Complaint: [redacted] I am rejecting this response because: Square trade was dishonest, and the contract was breachOn the service agreement its states, IF THE ITEM CAN'T BE REPAIRED, THE FULL ITEM PRICE WILL BE PAID OUT TO YOU"NO LIKE MODEL" REPLACEMENTSQUARETRADE, replace my LG TV with a lower value, and lesser qualityI paid [redacted] for my LG TV, and they replaced it with a LG TV that cost $ [redacted] , with no qualityOnce again, SQUARETRADE warranty stated, The value of the TV and quality of the TV has to be the same QUALITYThe LG TV I purchased was high qualityI would never agree to replace a TV that was not high quality as the one I purchased ITS NOT FAIR, THAT THIS COMPANY HAS RIPPED OFF ME AND SO MANY OTHERS CONSUMERS I will send the full detail of specification of the LG that I purchased, and also the lesser quality that SQUARETRADE replaceSincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and if true find that this resolution is satisfactory to meSincerely, [redacted]