CTL Management, Inc.

Complaint: [redacted]I am rejecting this response because: First, I never agreed to not leaving a forwarding address. Even so if CTL would have sent a final bill it would be forwarded because of the change of address submitted with the United States Postal Service. Secondly, there is no law anywhere in the [redacted] that states you cannot do a pay for deletion as this is a step used by the CROA (Credit Repair Organizations Act) which allows consumers the legal right to repair their credit. The law simply and clearly states that anything a creditor reports must be true and accurate. It does not state that a creditor must report anything at all, but what it does report must be true and accurate. Thirdly, I never was disrespectful or threatening in any way, shape, or form. I was not raised that way nor was I raised to lie. Thank youSincerely,[redacted]

In response to Mr. [redacted]'s grievance, we believe that we have accurately charged Mr. [redacted] based on the terms of the signed Residential Rental Agreement and Addendums.  Mr. [redacted] claims that he left the apartment in clean condition however our agent that performed the move-out inspection...

noted that there was still some grease on the kitchen cabinets, food particles in the oven, food crumbs on the cutting board,black residue and burnt marks on all 4 stove drip pans, watermarks and some unfinished spackling and small nail holes.  We charged Mr. [redacted] for a light clean of $50.00 however our cleaning vendor actually charged us $85.00.  Mr. [redacted] was charged the actual cost to replace the 4 drips pans which totaled $14.72, he was charged our cost to paint the unfinished spackled area and repair the nail holes a total of $22.11.  Since Mr. [redacted] resided less than 2 years at the community he would be responsible for Carpet cleaning which he agreed to on the Move-in/Move-out Checklist he signed.  The charge for carpet cleaning was $60.00.  So the total he was charged for light cleaning, carpet cleaning and replacements was $146.83.   Mr. [redacted] did not complete an in-person move-out walk through which we always suggest so if there are any questions about charges or the condition of the unit, that can be addressed immediately.   In addition Mr. [redacted] was charged for unpaid utilities from 10/01/16 through his move-out date of 11/20/16.  This totaled $92.20.  
As to the late fee Mr. [redacted] states he should not be charged.  The rent is due and payable in advance of the 1st of each month as agreed to in the Residential Rental Agreement.  We did not receive rent until the 7th of the month.  We do not accept post-dated payments even in light of the fact that this may not have been Mr. [redacted]'s intention.  We are open 7 days a week and have on-line payment options, if a tenant chooses to use a mail service we cannot control if delivery is late.  We work hard to practice fair housing and any other tenant that delivers their rent late, no matter what the reason, is assessed a late fee.  This was agreed to when the contract was signed and never a hidden fact.  We are sorry that the mail service delivered Mr. [redacted]'s rent check late.