CTL Management

I have spoken with the Management of the [redacted] A review of the emails that are being referenced do not support his claim that he was told that he had a zero balance.Adjustments have already been made to his account, as a matter of customer service, totalling a $credit, which resulted in the balance due of $25.54.I am sorry that he is unhappy with his final balance, but his file has been reviewed and the charges assessed and actions taken are appropriate

Our original request for payment was sent to Mr [redacted] on October 15, On October 23, we received a complaint from Mr [redacted] We responded, in writing, on November 2, - only seven busniness days from recieving his complaint Between October 20th and October 30, - we recived upwards of plus telephone calls per day from Mr*** Due to the sheer volume of calls, not each one was returned Mr***'s issue is that he has been charged for the replacment of the carpet/vinyl There is no doubt that the damage occurred during his tenancy as the carpet and vinyl were replaced on May 12, and he moved into the unit on May 20, As there were no other occupants in that unit, there could not have been any pre-existing conditions Additonally, the charges were prorated to reflect the age and he was assessed only a portion of the total cost As for me "screaming" at him: I have never before been accused of such a thing and that did not occur We did, however, advise him that an interest free payment plan may be available to him Mr [redacted] has continued to call, with the latest message threatening to come to our office I empathize with Mr [redacted] being in difficult straits, but that does not negate the validity of his charges

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

The need for a carpet replacement is not determined by our staff, but by an outside professional carpet vendor If the vendor only determine that the carpet needs replacing if it is absolutley necessary - as they lose the business of repairing/cleaning it CTL Management, Incdoes not charge for carpet cleaning after two years of tenancy Unfortunately, the carpet could not be cleanedThe pictures provided are selective and do not show the extent of the damage on the underside of the carpet We stand by our determination that the charges assessed are appropriate

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] This is absolutely untrue and I am very bothered by the responseI nor my fiance were hostileWe were very irritated that they kept going back on what was said to usAs for corporate, we have spoken to them and they have done nothingI spoke with them when the issue first happenedSo if they did not resolve then, then they will not resolve nowMelissa the property manager was very rude and verbally abusive over the phone towards myselfI told her that from here on out my fiance would speak with her as I did not deserve to be treated that wayIt seems to be an ongoing issue with this manager and her blatant disrespect for tenantsI have never been so irritated with a landlord before nor counted down the days until I could get out of there

Complaint: [redacted] I am rejecting this response because: As there is quarterly /yearly inspection done by [redacted] management within every year to make sure all things are neat and clean but no one from business ever complaint/sent notice about anything wrong with carpet and vinyl beforeCarpet and vinyl was not even that bad that it need to replaced immediately after i'm moving outOnly the minor stain/Scuff Carpet had from it's installment or any other work performed by apartment management before I moved in(Which I already mentioned in my last email) These minor stains/scuffs will be removable by professional cleaningI added few photo as proof that carpet was neat and clean during my move outIt's that Kings court management adding unwanted repair on the top of it I'm willing to pay for professional cleaning cost but not for replacement of whole carpetUsually all apartment offer a free cleaning every year but Kings court never offer anything like thatI keep the apartment as neat and clean as I took the lease in the starting As CTL business gave clarification about there customer service but I'm 100% sure that anyone who came to CTL management collection department was faced/will face the same issue i'm going throughThey need to improve there customer serviceI did little search online and found many other peoples have the same issue with managementThey charge for the reason which is not fault person who living there e.g below links will explain itself: http://reviews.birdeye.com/ctl-management-inc- [redacted] Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: First, I never agreed to not leaving a forwarding addressEven so if CTL would have sent a final bill it would be forwarded because of the change of address submitted with the United States Postal ServiceSecondly, there is no law anywhere in the [redacted] that states you cannot do a pay for deletion as this is a step used by the CROA (Credit Repair Organizations Act) which allows consumers the legal right to repair their creditThe law simply and clearly states that anything a creditor reports must be true and accurateIt does not state that a creditor must report anything at all, but what it does report must be true and accurateThirdly, I never was disrespectful or threatening in any way, shape, or formI was not raised that way nor was I raised to lieThank youSincerely, [redacted]

In response to their concern with the apartment at move in and maintenance issues; before a newresident moves in to an apartment, we have all carpets and surfaces professionally cleanedThey nevervoiced any concerns of the cleanliness of the apartment during the move in walk through withmanagement or any time before their letter to you There have been three work orders placed since the incident in February, one was for an electricaloutlet not working and the other two were for maintenance on their smoke detectorsAll issues wereaddressed and resolved within hours of receiving the maintenance request and we have not receivedany other requests from themWe will be reaching out to them to ask them to report any moisture/mold issues, as that is something they should alert us to so we can take care of right away CTL Managemenf, Incalso-Offeoption in their lease to terminate early if they so choose; however,we feel all issues we have been made aware of have been address timely.Feel free to give me a call if you have any further questions Len M***Portfolio ManagerCTL Management, Inc.Office: (503) 245-

A full investigation of Ms [redacted] was completed I have reviewed her Residential Rental Agreement and Addendums, the moand move-out comments and spoken to the Manager at the [redacted] All tenants are encouraged to schedule and attend a move-out inspection with the staff to avoid any misunderstandings regarding the condition of their unit Unfortunatley, Ms [redacted] chose not to do so.CTL Management, Incbelieves that the charges assessed are valid based on the terms of your contract and the condition of the unit

Mr [redacted] left a message and was responded to within hours We have correspondence that indicates he was aware of the debt when it occurred in and after getting a hold of him todiscuss the matter we believe we have satisfactorily addressed his concerns

In response to Mr [redacted] 's grievance, we believe that we have accurately charged Mr [redacted] based on the terms of the signed Residential Rental Agreement and Addendums Mr [redacted] claims that he left the apartment in clean condition however our agent that performed the move-out inspection noted that there was still some grease on the kitchen cabinets, food particles in the oven, food crumbs on the cutting board,black residue and burnt marks on all stove drip pans, watermarks and some unfinished spackling and small nail holes We charged Mr [redacted] for a light clean of $however our cleaning vendor actually charged us $ Mr [redacted] was charged the actual cost to replace the drips pans which totaled $14.72, he was charged our cost to paint the unfinished spackled area and repair the nail holes a total of $ Since Mr [redacted] resided less than years at the community he would be responsible for Carpet cleaning which he agreed to on the Move-in/Move-out Checklist he signed The charge for carpet cleaning was $ So the total he was charged for light cleaning, carpet cleaning and replacements was $ Mr [redacted] did not complete an in-person move-out walk through which we always suggest so if there are any questions about charges or the condition of the unit, that can be addressed immediately In addition Mr [redacted] was charged for unpaid utilities from 10/01/through his move-out date of 11/20/ This totaled $ As to the late fee Mr [redacted] states he should not be charged The rent is due and payable in advance of the 1st of each month as agreed to in the Residential Rental Agreement We did not receive rent until the 7th of the month We do not accept post-dated payments even in light of the fact that this may not have been Mr [redacted] 's intention We are open days a week and have on-line payment options, if a tenant chooses to use a mail service we cannot control if delivery is late We work hard to practice fair housing and any other tenant that delivers their rent late, no matter what the reason, is assessed a late fee This was agreed to when the contract was signed and never a hidden fact We are sorry that the mail service delivered Mr [redacted] 's rent check late

Complaint: [redacted] I am rejecting this response because: Question: Why business never raised this concern that the carpet is damaged/ or needs to replace during there regular inspection which business perform quarterly and yearly? Question: How the business calculated the charges? ( I'm sure that there would be no any charges to the tenant as the period of time I lived thereAlso I was paying monthly to apartment management to keep the apartment uptodate.) As per my best knowledge that the carpet was in good shapePhoto's were clear and there were no any damage to the carpet at the time I leave the apartmentNot sure why the business pretending that the carpet was that bad that it needs to be replaced? do the business share pictures proving that the carpet was damaged? Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Wear and tear means the apartment is not like new. It has been used. All that you described in your document sent to me comes from basic use. I left the apartment in the condition found expect for this minor wear and tear. This fulfills my responsibilities under RCW 59.18.130 of Washington law. The nail holes in the bedroom door were there upon arrival and should be on the pre-move in checklist. My video documents the state of the apartment upon move out. As for my check, it may be legal to say, "He should have used another payment method," but it is a despicable business practice showing no appreciation for my being their customer and living in a complaint free, incident free manner. I did not have the option of paying online as I splitted the rent with my brother as my income was growing. THIS WAS MADE KNOWN TO THE PROPERTY MANAGER BEFORE I WAS APPROVED FOR THE APARTMENT! Charging what you CAN without regard to other areas of reality should be noted and negatively effect your reputation. Better business if not taking what you CAN because the other person COULD HAVE done things differently. Late fees did not come into existence so companies couldindiscriminately charge more money without regard to actions of the person charged. If was not in a hurry to obtain housing, I would have looked up your business practices and chose to live elsewhere. Despite what you may say, unbending, unforgiving to-the-letter landlord practices are not the norm. I have spoken with others who have lived for upwards of 20 landlords, private and corporate. They had never seen anything like this. OCD by-the-letter practices may be fair housing from a strictly legal viewpoint, but being unfair to everybody is not fair at all. It is greedy. Lastly, I was advised to pay my last utilities from my deposit shortly before move out. That was an error in my disputed amount, but does in no way whatsoever excuse your money grabbing activities in the other areas. You have the right to run your business as you wish. I have the right to make sure your activities are known to anybody who does their homework on you. All readers of this dialogue should avoid this company if at all possible. Sincerely, [redacted] (Shaking the dust off his sandals).

Our records indicate that Mr [redacted] 's first billing was mailed to him on June 22, with a follreminder notice on July 8, I received a telephone message from him on Friday July 24, 2015, which was returned on Monday July 27, His message indicated that he either didn't understand or didn't get a copy of the full itemization Copies of all correspondence, including another itemization, was mailed that day His telephone call and disagreement with the itemization proves that he did indeed get a bill We did not hear from him again until November 29, He claimed he had left five message over the "course of a year or so", but could not articulate when he left the messages or at what number Our records do not agree with his statement During this call, he spoke with our accounting staff and became very irate and aggressive I personally returned his call on November 30, During this call he admitted that his roommate had received the billing statement and that he had gotten a "yellow sheet" The yellow sheet is a generic payment option mailer that is included in all requests for payment It does not have an area for an addressee and is never mailed alone If he received this sheet, he had to have received his bill - there is no other way to obtain this sheet Mr [redacted] then stopped by our office on January 3, 2017, telling our receptionist that he was much "calmer" and could talk civilly to me He was advised that I would call him I did so Mr [redacted] then tried to retract all of his previous statements regarding his roommate and getting the yellow sheet He also demanded that this be removed from his credit and that he be allowed to pay a discounted balance I explained that all future communication regarding this account be in writing only, as then there would be no misunderstanding of what was and was not said Our documentation shows communication that opposes his Revdex.com complaint