CTLS Inc

Initial Business Response /[redacted]/
The Client listed contacted me via text message on my cell phone regarding the stump in question. We had removed 2 trees from the city easement a year prior and had ground the stumps. Unfortunately, very soon after he contacted me, Denver was...

hit with a severe May snow storm that damaged trees all over town. I was swamped with emergency calls of tree limbs and trees down from previous clients and I put this work as a priority. When the emergency work cleared, I stopped by and looked at the stumps in question. I texted the client back and told him that what he had uncovered was in fact a large root and not part of the stump, and that the contract was for stump grinding and not removal of roots. However, I still sent a crew to his residence the following day, a Saturday, and they ground out the root free of charge. The client was very pleased and even gave my workers a $20 tip. I can only assume that he contacted the Revdex.com when I was vey busy with snow storm emergency clean up and neglected to follow up after I resolved the issue. We ground out the roots, which were not part of the original contract for stump removal, on Saturday, May 23rd. Thank you.

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[redacted] Dear Ms. [redacted], This letter is in response to the complaint filed by [redacted] on 12/13/2016, which was given the ID of [redacted]. The letter describing the complaint refers to Mr. [redacted] as our customer...

in several places. Mr. [redacted] is not one of our customers. He is a neighbor to the work we were completing at [redacted]. When we arrived on site to complete the scheduled work of removing a large dead Silver Maple tree in the city easement, Mr. [redacted]'s car was in the area of the work that we needed to complete. We attempted several times to knock on his door in order to have the car moved, but we were unable to get anyone to answer the door. After attempting this for over an hour, we decided to cut a few branches from the tree on the opposite side, away from Mr. [redacted]' s vehicle, in hopes that the noise from the chainsaws would bring him to the door and we could get the vehicle moved. Unfortunately, when we cut the branches the wind carried the sawdust from cutting and got some on the vehicle. Mr. [redacted] was very upset and called the police. When the police arrived, Mr. [redacted] had moved his car to another area and he refused to let the officer look at the car and no police report was filed. The complaint refers to "sap" from the tree on the car. This particular tree was cited by The City of [redacted] to be removed because it was dead. Maple trees do not produce sap in the winter months and dead trees do not produce sap at all. However, we did feel an obligation to help Mr. [redacted] with the issue of sawdust on his car. The day after the incident, without any knowledge that Mr. [redacted] had contacted the Revdex.com, we contacted Mr. [redacted] and offered to pay for his car to be cleaned. He informed us that he had already had it detailed and the cost was $50.00 At this point, we went back over to his residence and paid him $50.00 cash for the detailing of his vehicle. The receipt for this payment is enclosed. Please feel free to contact me with any other questions or concerns regarding this matter. Thank you.  Sincerely, [redacted]