CTV BEAM Reviews (%countItem)
CTV BEAM Rating
Address: 2400 Sportsman Dr, Phenix City, Alabama, United States, 36867-5435
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+1 (334) 298-0833 |
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I pay for 100mbps downloads speed in internet. Most times, like today March 10, 2020 at 8pm I'm only receiving 4mbps download speed. Happens a lot.
I assume that in the evening times after 6pm there is some issue that causes my internet download speeds to drop drastically. I am paying for 100 megabytes per second of download speed and as the time of this writing I'm only getting 4.04 megabytes per second of download speed. That's is over a 95% decrease in the service/product that I am paying for. This is a frequent experience. I've called in numerous times about this and I have never been compensated and the problem has never been resolved, even with over the phone troubleshooting. However, in the morning around 6am the upload speed is close to 100 megabytes per second. My experience with this issue is common. I'm not sure if the low speeds In the evening/night times are intentional or if there is a deficiency with their service or product but the issue need to be corrected. Also, affected customers should at least be compensated for not getting what is advertised, expected and being paid for. A small drop from 100mbps to maybe 70 is acceptable, but a drop from 100mbps to 4.04 is absolutely ridiculous.
My account number for Cable TV of East Alabama is ***
Thank you
I request that's this issue be resolved by a billing credit and by providing download speeds, constantly.
Contact Name and Title: West, Cust Relations
Contact Phone: ***
Contact Email: wg***@ctvbeam.com
On 3/10/2020, an issue did in fact arise among our interconnecting internet partner that likely caused the speed degradation that the customer has identified that evening. I do see where the last issue reported was in January with the repair/replacement of a bad connector. At all times, the customer should receive their "up to" speed at ctvbeam.speedtestcustom.com. This tests in network and gives an accurate speed reading by testing locally. As issues vary for customers and there is no known issue in the area/node, we will need to speak directly with the customer to identify any underlying issue and correct any further speed degradation problems. I have left a voicemail for the customer to call me back directly via their cell number on file. As of now, the modem health looks to be great with no impairment showing downloads of an average of 1.75 Terabytes monthly for the past three months. I have credited the customers account in the amount of $84.99 for 1 month's service for the inconvenience experienced. When calling in, the customer may have spoken to our third party tech support. This issue was not brought to management attention whereas we would have most definitely found a resolution as we value each customer and would have corrected this inconvenience in house. We are requesting the customer reach back directly with us by calling 334-298-7000 and asking for *** or the direct number left on the voicemail so that we can ensure no further issues occur.
(The consumer indicated he/she ACCEPTED the response from the business.)
CABLE TV of EA placed an account on my credit profile that belonged to my ex-husband.
In 2013 I lived at a residence with my ex-husband and we went through a divorce the same year, I moved out and he stayed at the residence. I continued paying CTVEA while I no longer lived there since it was in my name. I called the company and requested they cancel service to the residence in 2014 and I made sure the account was paid in full upon that request. I'm unsure what transpired after that request between my ex-husband and CTVEA, but the service was never terminated and I was never notified. I suppose it was finally terminated upon no payment. I found out about this account by viewing my credit report on 10/28/19 and it was placed on my credit report in February of 2015. I was never notified of the outstanding balance or the fact that it was going to reflect on my credit report.
I would like to see this bill removed from my credit report.
Contact Name and Title: Melissa G
Contact Phone: ***
Contact Email: melissa.g***@ctvbeam.com
The account that *** is referring to was opened under "***" on 7/2/2014. The only payment that was ever made on the account was the amount that was taken at installation.
Customer set up services with us at the location on 6/30/2014, only payment received was on 7/2/14 for $106.90. No other payment or any form of communication was made from customer to our office. Services were disconnected on 10/10/14 due to nonpayment. We give our customers over 90 days to make good on any remaining balance. Per our annual agreement, all and any equipment must be returned into our office before services can be disconnected. Equipment was never returned. The current name on this complaint is not the name that the services were set up in. However the phone number matches on the account and the voicemail on this number says ***. Also the email address is the same. Different names raises a red flag, but the phone numbers, email address and voicemail all say the same ***. Can provide documents of this transaction if needed.
We have purchased cable internet with this company that they refuse to repair, even after numerous service calls. They still continue to charge us.
We have called this company numerous times about repairing our cable internet. Every time they come out we get a different excuse. They pretend to repair it or get it working only long enough for them to leave and then it goes out again. It has gone out over 300 times in the past 30 days alone. This is a figure their technician gave to us. They know there is a problem with the cable wires to the street but they refuse to admit or fix it because it's expensive. On their last visit they tried to claim that there is an electrical problem with our house and said there was "high voltage" coming into the cable modem. They said we'd have to call an electrician; which we did and it cost us $125 for a service call to hear there is nothing wrong with our electrical wiring. After telling this to cable TV of east Alabama, we were told that to get a technician back out, they would charge us! We have no other options in this area. This company holds a monopoly on cable internet. We are being held hostage to this company as we are paying for a service we are not getting. We've said we aren't going to pay the bill but they have said they will collect against us. We have no way to resolve this and the fact that they will not fix their terrible product.
We want this cable internet fixed and a refund provided to us for the many days of service that we've been without. It's not fair that we pay the bills on time every month for over 20 years and they give us this horrendous service. Their phone staff is rude and has threatened us on the phone with hanging up. They know their product is shoddy and yet they hold a monopoly on this area and there is nothing we can do because there are no other service providers.
I have spoken to Mrs. and explained our internal processes and how we should serve her better in the future and to also ensure that her service is now working properly. She has been a long term customer and has not had issues in the past and we sincerely apologize that we were not able to repair her services in a single call. It is not our normal process to have to make multiple trips and we will make procedural adjustments to make sure it doesn't happen going forward.
(The consumer indicated he/she ACCEPTED the response from the business.)
The company offered a service which I payed for from May 2017 to Mar 2018 then suddenly was reduced service but still required to pay the same price.
In May 2017 I ordered internet, cable, hd channels, HBO, Showtime and a DVR from cable tv of east Alabama. The provdid this survive until Mar 2018 when they suddenly cut my HBO and showtime subscription. The are still charging me the same price as before and claim I never ordered the channels in the first place. They are reducing service without adjusting my fees.
I want the service I requested and received for 10 months at the price I was quoted. Essentially they need to reinstate my HBO and Showtime at the same price I am paying now. This is what I signed up for in May 2017 and received until Mar 2018. I would also like a formal apology from the company.
After a detailed and extended review of Mr. account, there was no charges on his account for the HBO and Showtime services at any time. These services are charged BY HBO and Showtime at the rates of $20.95 and $15.95 respectively that are pass-thru charges to the subscriber and must be paid by CTV Beam. These are not free services to us that we can arbitrarily give away and they are strictly reported to the programmers. While these programmers allow "free weekend previews" from time to time which Mr. did experience and has recordings from these channels during these documented times that he references in his complaint. Any and all promotional activities that are given for any cable channels are all strictly administered by the channel owner (aka: programmers - HBO, Showtime, NBC, ABC, HGTV etc.) Cable providers such as CTV Beam do not own these channels and can not subjectively decide how to give them away or not.
We have informed Mr. that we would be happy to add the premium channels at the current rate as outlined by HBO and Showtime, but he has declined. We regret the confusion, and value Mr. as a customer, but feel that our hands are tied on this issue.
(The consumer indicated he/she DID NOT accept the response from the business.)
CTV claimed are irrational and do not make since. They reference recordings I made, they would only verify one of 10 recordings I presented. They claim they are not at fault because they cannot see any changes they have made. I do not understand how an absance of action is proof of service. I reject their claims entirely. This company is promising a service at an agreed price, then turn around and scale back the service.
There is nothing listed in the above historical data meaning no changes have occurred since the customer was installed.
Any showings of HBO/ShowTime or other premium services that the customer would have viewed would have been on Free Preview Weekends.
(The consumer indicated he/she DID NOT accept the response from the business.)
The business is still stating that an absence of activity is proof of their service. When I established the account I asked for internet at a specific value/speed, HD channels, HBO, and and Showtime. All those devices were above the standard package and required me to pay additional fees. I was quoted a price for all those service. Now I still pay the same price however my servises have decreased. It does not matter if the company sees action on my account or not. I have provided evidence that I was receiving the service however the company would only validate or invalidate one of the ten recordings I provided as evidence.
The company Cable TV of East Alabama is as put, A very "un-reliable" company that does not commit to its word or tend to it's customers. Completely besides that they have people of quite the "inclination" in what those few believe are a "position of power. Yet despite those few who are unwilling to put to full their job description and provide service and even moderate information to what is actually happening when the company itself quite literally fails to serve their product. To say simply a company that provides something not providing their product as constant or frequent as they say they will and when it (( the company )) fails to come to face they fail to make the attempt to fix it for a chance in the future. I could say that them trying the same thing to no results is insanity, but I will not. I will say it is irresponsible and leads to the same issues to be problematic constantly. Just to humor the fact that this is reoccurring often we could ignore the fact that they have a *** on the front page of
* when trying to find this company. Furthermore many of the complaints are persistent, and I find it kind of baffling that the majority of these are the "reviews" are the same *complaintsas the fact I said as earlier.
Now I do believe it's time to write my way into an odd proposition, while this theory may seem strange it's definitely worth it's reading and I will try to overflow it with the same numbers and truth I find odd. With public information claiming an estimated over 9,000,000 USD in revenue/gross annually, in an area of more than a few cities/towns it's kind of strange that the only other company nearby would be only serving a plan smaller than nearly what they serve in every other place in the nation. The other company with an annual gross of an over ten times gross. Now I may not be an owner of a company business but I too understand how businesses may make a mark within a local government, especially a struggling one that is so far behind the present time it may seem. Now I will let the rest stumble around within the readers mind. In such a wide international market such as internet service and television and other entertainment services, in such a free market country such as the United States, I find it so odd that no other major companies would have service here. Ending my "theory" on that I hope someone with the due ability to look into this with a legal background of business may as I said *look into this*. And I would like to state that I am not claiming that this company has any hand in any real power of position, but this theory is not completely mine for ask someone who is also curious about this.
I propose maybe another company try to come with the same service in their full ability come out to the same area and create competition and not commotion and see the response to it for a completely free enterprise would know the result of competition within the same government.
So to review this company does not seemingly fulfill their promise, and they seem to not appreciate competition within themselves and their local government and peoples within all. Before I do part I did not claim that when the moments that it does work and fulfill the few timinginly parts of it product that it works because as said when it works sometimes it works.
Admitted failure to provide minimum requirements in upload speed but charging for it anyway (Mr.).
For about 5 years I and the citizens of Phenix City (reference to complaints found on Google "Complaints Against Cable TV of East Alabama") have filed complaints concerning not receiving adequate cable, internet , and telephone service from CTVEA. Currently I have reported that the picture and sound comes and goes, the telephone system drops calls and friends say they can't hear you, and the internet UPLOAD SPEED is 1.43 to 2.02 when RING Doorbell Alarm, technicians at BROADBAND SUPPORT (CTVEA's Service Company) and Mr. at CTVEA have all agreed that 5 mpbs is the minimum for adequate service. Mr. told me on June 18, 2017 that he is sorry that they don't have that right now. I told him that my $160 per month should be reduced by the amount of service we are not receiving. He refused to discuss this. RING Doorbell camera company discovered this problem, it reduces the effectiveness and compromises our security when the service comes and goes and RING disclosed that cable companies have to provide 5 mpbs UPLOAD speed to qualify to charge for service, once disclosed by RING, both Broadband Support and CTVEA have now admitted 5 mpbs UPLOAD is required, technicians continue to come out and play the game, but they know better.
Minimum requirements must be provided for our security, 5 mpbs Upload Speed.
Dear Revdex.com, Cable TV of East Alabama has not stopped our
TV from going off totally or just losing the picture and I expect
that they have not answered the Revdex.com because they do not
want to spend the money to fix the problem. They did give us
some more upload speed which they had claimed they could
not do, but with the picture coming and going I think that
they are using the fact that they are the only cable company
in Phenix City to not spend the money to provide good service.
Whenever they do improve something such as upload speed
or download speed, they soon retract the improvement and the
consumer has to go through all the nightmare again and we have
had Cable TV of East Alabama since early 2012, over 5 years,
so we should know. We appreciate the Revdex.com and it may now be
time to mark the complaint "unanswered" and closed. Thanks for
trying.
(The consumer indicated he/she DID NOT accept the response from the business.)
I ***, was at *** Hospital last week and the co-owner of Cable TV of East Alabama approached me and asked if I was ***. She told me that she was cutting my bill in half to resolve my problems. I told her that would be nice however it is most important that we receive a decent signal, half of $160 per month is $80 but who wants to pay $80 for something they cant use? Ring.com was not the only technical support that told me you have to have at least 5mpbs for decent service, IT WAS CTVEA'S OWN ATLANTA BROADBAND SUPPORT TECHNICIANS. The fact that our signal was coming and going for over five years and the picture and soon after the sound would dissapear when watching WRBL-TV and others, and the fact that since I spoke to Ms. *** that problem has stopped, shows CTVEA had the ability to remedy the problem for 5 years but did not. The fact that we are now receiving 5mpbs upload which Mr. West said was not available further shows that CTVEA has the ability to provide service but does not want to spend the money. The current quality of our service will not last long, CTVEA has remedied the problem over 20 times only to cut it back when they think we are not aware. Technical engineers say these cutbacks save them money and the CBS Evening News reported the same cutbacks with cable companies nationwide to save money 8 months ago. If CTVEA techs attempted to remove viruses from our 3 laptops, they never said so, they only suggested a different antivirus company. The numerous complaints on consumer protection sites concerning CTVEA are so similar in problems, that there must be something wrong at CTVEA.