Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is unacceptableThe customers shouldn’t have to pay for additional insurance to cover a service that they specifically hired the company to do and that the company apparently specializes inWe’re nottalking about one broken/damaged item or one lost box; we’re talking about multiple belongingsAt least three of the customers’ boxes were held by the company for well over days due to incompetent searches and had the customers not contacted the Revdex.com or upper management, they would remain missingIt’s unacceptableAnd on top of that, the customers were blatantly misled and ignored numerous times, even after involving both owners, Allen G [redacted] and Raz I [redacted] Again, unacceptableThe company boasts excellent customer service, and yet, the customers experienced anything butThe customer will not settle until the amount offered is a fair oneRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The company destroyed and damaged over $2,worth of propertyAdditionally, their employees fraudulently took $in cash from us and the company has yet to address this issueWe would be willing to settle for $1,plus the $Otherwise, we have already filed a suit with the Small Claims Court and will see them there to settle this with a judgeIn order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# 11615955, and have determined that my complaint has NOT been resolved because: The bed is not damagedThe support beam that is needed to assemble the bed is the item neededI am requesting the support beam in the same condition as I providedThe picture provided was not clear enough to determine if the item was mine or if it was in the same conditionI assume that was because the company needs to protect the privacy of other customer's stored itemsThe gentleman that delivered my items earlier in the year, was well aware of the one item that was not included on the truckI would like a clearer picture to be sure or the item available for piin the same condition that I provided it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Shana Anselme
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was not told, or giving any type of communication that that I was quoted wrong I received a bill in March of 2015, saying I was passed due I was completely caught off guard, This is textbook bait and switch by the salesperson I described with full disclosure all of the items that I needed to be moved and stored They replied makes no sense, THE Shleppers supplied three movers and the correct truck size that was required to execute my move The three men and the correct size truck was done perfectly for the furniture quoted to move The cubic sq feet was accurate for the truck size and the movers and the time allocated to get this job done( The truck and the movers performed in the timeframe that was given with no pickups are unexpected problems) The salesperson, was able to professionally get my furniture moved in the right size truck with the amount of men.I was not notified of the increase, I was only sent a bill for months afterwards showing a very different monthly fee that I was quoted The quote for moving out of one apartment, switching furniture with my new apartment, and removing my then fiancés extras out of the apartment to the truck to be storedThis was not increased, this was the same fee that I was quoted If the anticipated more cubic square footage than what was quoted the mover should have reported extra items not disclosedif there was a drastic increase in cubic square footage how come the movers and the truck provided the day of the move was accurate and flawless? if there was a increase in items to be moved I'm sure I would've had to pay more for the movers that day.I disclosed every piece furniture that was going to be stored and moved how is the day of events coded correctly and the storage increased by bills four months down the road I was never notified I was only sent horrific bill that was never taking care of .This is unacceptable But now, they are threatening to sell my stuff at auction I really need help getting this bill resolved 's Thank you, [redacted] Sincerely, [redacted]
The customer was notified we had found a piece that looks like the picture of the item she provided and answered it does not belong to herThe piece is still in our possession, we propose the carpenter to evaluate the damaged bed and bring the piece we still have and do the assembly.The claim the customer submitted for missing and damaged items was already resolved through Revdex.com complaint # [redacted] We paid the customer $for the claim (damages and missing items) we delivered the remainder of the items in storage at no cost to the customermonths of storage @ $plus tax per month totaling $Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Dear [redacted] We are terribly sorry that you had a negative experience and appreciate you taking the time to submit your claim and work with us to resolve the issuesWe would like to helprectify your experience by going beyond the terms in your agreementShleppers cares about its customers and doing what it can to remedy experiencesAt this time we would like to offer you $as a fill and final offer
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved How is this communicated to the business?Sincerely, [redacted]
Thank you for reaching out again regarding your issues withyour moveWe are happy to hear you have previously had great experiences withour teamAs we have explained on several previous occasions, we are willing tocompensate far beyond what we are legally obligated to provide and have offeredto go far beyond our liabilities and industry regulationsOur offer stillstands should you wish to accept it
Dear [redacted] ***, We understand your concerns regarding your claims from your long distance moveThough moving liabilities and valuation policies limit our abilities and it can be difficult to determine responsibility in many cases, we are working to go beyond the terms in your agreementShleppers cares about its customers and doing what it can to remedy experiencesAt this time we would like to increase the previous offered amount to a fill and final offer of $750.00.Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Please complete this process because I understand that Shlepper's is not accountable to anyone and I will be suing themPlease do not worry that we need another round of their negligencePlease grade them and we will meet in courtThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is unacceptableThe customers shouldn’t have to pay for additional insurance to cover a service that they specifically hired the company to do and that the company apparently specializes inWe’re nottalking about one broken/damaged item or one lost box; we’re talking about multiple belongingsAt least three of the customers’ boxes were held by the company for well over days due to incompetent searches and had the customers not contacted the Revdex.com or upper management, they would remain missingIt’s unacceptableAnd on top of that, the customers were blatantly misled and ignored numerous times, even after involving both owners, Allen G [redacted] and Raz I [redacted] Again, unacceptableThe company boasts excellent customer service, and yet, the customers experienced anything butThe customer will not settle until the amount offered is a fair oneRegards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The company destroyed and damaged over $2,worth of propertyAdditionally, their employees fraudulently took $in cash from us and the company has yet to address this issueWe would be willing to settle for $1,plus the $Otherwise, we have already filed a suit with the Small Claims Court and will see them there to settle this with a judgeIn order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# 11615955, and have determined that my complaint has NOT been resolved because: The bed is not damagedThe support beam that is needed to assemble the bed is the item neededI am requesting the support beam in the same condition as I providedThe picture provided was not clear enough to determine if the item was mine or if it was in the same conditionI assume that was because the company needs to protect the privacy of other customer's stored itemsThe gentleman that delivered my items earlier in the year, was well aware of the one item that was not included on the truckI would like a clearer picture to be sure or the item available for piin the same condition that I provided it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, Shana Anselme
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was not told, or giving any type of communication that that I was quoted wrong I received a bill in March of 2015, saying I was passed due I was completely caught off guard, This is textbook bait and switch by the salesperson I described with full disclosure all of the items that I needed to be moved and stored They replied makes no sense, THE Shleppers supplied three movers and the correct truck size that was required to execute my move The three men and the correct size truck was done perfectly for the furniture quoted to move The cubic sq feet was accurate for the truck size and the movers and the time allocated to get this job done( The truck and the movers performed in the timeframe that was given with no pickups are unexpected problems) The salesperson, was able to professionally get my furniture moved in the right size truck with the amount of men.I was not notified of the increase, I was only sent a bill for months afterwards showing a very different monthly fee that I was quoted The quote for moving out of one apartment, switching furniture with my new apartment, and removing my then fiancés extras out of the apartment to the truck to be storedThis was not increased, this was the same fee that I was quoted If the anticipated more cubic square footage than what was quoted the mover should have reported extra items not disclosedif there was a drastic increase in cubic square footage how come the movers and the truck provided the day of the move was accurate and flawless? if there was a increase in items to be moved I'm sure I would've had to pay more for the movers that day.I disclosed every piece furniture that was going to be stored and moved how is the day of events coded correctly and the storage increased by bills four months down the road I was never notified I was only sent horrific bill that was never taking care of .This is unacceptable But now, they are threatening to sell my stuff at auction I really need help getting this bill resolved 's Thank you, [redacted] Sincerely, [redacted]
The customer was notified we had found a piece that looks like the picture of the item she provided and answered it does not belong to herThe piece is still in our possession, we propose the carpenter to evaluate the damaged bed and bring the piece we still have and do the assembly.The claim the customer submitted for missing and damaged items was already resolved through Revdex.com complaint # [redacted] We paid the customer $for the claim (damages and missing items) we delivered the remainder of the items in storage at no cost to the customermonths of storage @ $plus tax per month totaling $Thank you
We are actively working to rectify the issues related to the moveWe have been in communication with [redacted] directly to resolve amicably
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Dear [redacted] We are terribly sorry that you had a negative experience and appreciate you taking the time to submit your claim and work with us to resolve the issuesWe would like to helprectify your experience by going beyond the terms in your agreementShleppers cares about its customers and doing what it can to remedy experiencesAt this time we would like to offer you $as a fill and final offer
We have reached out the customer and working on repairing items to resolve all issues
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved How is this communicated to the business?Sincerely, [redacted]
Thank you for reaching out again regarding your issues withyour moveWe are happy to hear you have previously had great experiences withour teamAs we have explained on several previous occasions, we are willing tocompensate far beyond what we are legally obligated to provide and have offeredto go far beyond our liabilities and industry regulationsOur offer stillstands should you wish to accept it
Dear [redacted] ***, We understand your concerns regarding your claims from your long distance moveThough moving liabilities and valuation policies limit our abilities and it can be difficult to determine responsibility in many cases, we are working to go beyond the terms in your agreementShleppers cares about its customers and doing what it can to remedy experiencesAt this time we would like to increase the previous offered amount to a fill and final offer of $750.00.Thank you
We would like to make arrangements for payment to resolve the billing issuesWe have reached out to [redacted] to discuss arrangements
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Please complete this process because I understand that Shlepper's is not accountable to anyone and I will be suing themPlease do not worry that we need another round of their negligencePlease grade them and we will meet in courtThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***