Do not order online, ,they will take your money, promise free cigars to make up for the order you never received, "when those cigars finally come in ", which you cannot now reorder, and ignore any follow-up communication. Something going on there.
I purchased a $400+ end table humidor from cuban crafters a few years back Within a few weeks of arriving, the glass top just collapsed in (not enough glue on trim pieces that held it in place), last year another trim piece fell off by the door and just recently, I discovered that I couldn't find my key to it so I called them up The lady on the phone said they would be happy to send me oneAfter a few minutes she said well, I have to charge you because you bought it before we went to a new computer system and lost our records so that's your fault I spoke to a manager who also refused to honor what she told me Not only is the quality of their products sub par, their customer service is worse
I purchased a $400+ end table humidor from cuban crafters a few years back. Within a few weeks of arriving, the glass top just collapsed in (not enough glue on trim pieces that held it in place), last year another trim piece fell off by the door and just recently, I discovered that I couldn't find my key to it so I called them up. The lady on the phone said they would be happy to send me one. After a few minutes she said well, I have to charge you because you bought it before we went to a new computer system and lost our records so that's your fault. I spoke to a manager who also refused to honor what she told me. Not only is the quality of their products sub par, their customer service is worse.
I purchased a $400+ end table humidor from cuban crafters a few years back Within a few weeks of arriving, the glass top just collapsed in (not enough glue on trim pieces that held it in place), last year another trim piece fell off by the door and just recently, I discovered that I couldn't find my key to it so I called them up The lady on the phone said they would be happy to send me oneAfter a few minutes she said well, I have to charge you because you bought it before we went to a new computer system and lost our records so that's your fault I spoke to a manager who also refused to honor what she told me Not only is the quality of their products sub par, their customer service is worse
I purchased a $400+ end table humidor from cuban crafters a few years back. Within a few weeks of arriving, the glass top just collapsed in (not enough glue on trim pieces that held it in place), last year another trim piece fell off by the door and just recently, I discovered that I couldn't find my key to it so I called them up. The lady on the phone said they would be happy to send me one. After a few minutes she said well, I have to charge you because you bought it before we went to a new computer system and lost our records so that's your fault. I spoke to a manager who also refused to honor what she told me. Not only is the quality of their products sub par, their customer service is worse.