Cube Appliance Repair

Cube appliance appeared on a wrong appointment date, and then did not show up at all on a scheduled appointment date, with a confirmation email.Cube appliance showed up on a unconfirmed date to repair a Kitchenaid wall oven [redacted] When asked to rescheduled, customer was told that it would only be done with payment of $75 for unattended appointment. Customer spoke with Kitchenaid and appointment was rescheduled on May 30, 2015 between 8-5. This appointment was confirmed by email with reference number(XXXXXXXXXX). Cube appliance did NOT show up for scheduled appointment or call. Customer was home from 8am-5pm. As result, Kitchenaid customer representative will be contacted and Kitchenaid has accepted a customer complaint on Cube Appliance.Desired SettlementCustomer has been without service of new KitchenAid appliance for five weeks. Customer will notify KitchenAid home office, Customer representative, and Lowes to request a new appliance due to the fact that Cube Appliance has not satisfied the customer's request for service in a timely manner.Business Response /[redacted]/ we us advanced appointment software that logs appointment when we are on the phone with the customer. We also send a text to their cell phone with the expected arrival time. As far as the second appointment we DID NOT accept job as we were told by the homeowner they did not want us back in there home. Consumer Response /[redacted]/This information from business is not correct as customer never received a text message. Customer never stated we didn't want company back. And company never contacted customer or kitchen aid to state they did not accept job. Customer unsatisfied with company response and will pursue a satisfactory resolution through other means. Final Consumer Response /[redacted]/(The consumer indicated he/she DID NOT accept the response from the business.)If it is a record on file, it should be made available to the Revdex.com and customer. Secondly, as a customer, she is correct in "assuming" that I do not know how the system works with warranty companies. With a phone call or email, OR TEXT this company could have notified the customer that her company had refused the work order! Instead the customer and Whirlpool Company spent the day attempting to call Cube Appliance without an answer. Never once did I become unprofessional with this company owner, nor did I curse, nor did I say anything derogatory to her. As a customer, I will continue to advocate in all areas of eastern NC that this company has unprofessional phone skills, failed appointments, and most of all bad business ethics as proven in failing to attend or notify customer of refusal to accept scheduled appointment. The poor phone skills and business ethics will cost this company more than the $75 the owner demanded from this unsatisfied customer. It will cost years of bad publicity due to a simple phone call, or TEXT MESSAGE. Thank you Revdex.com for your assistance in this matter. Whirlpool and [redacted] have easily and successfully solved my issue.Final Business Response /[redacted]/I have a record on file as when we send a text message it automatically uploads into customer file.Also, apparently they don't know how the system works with warranty companies. We have the option to accept or reject jobs when they come to us. As the husband was so rude and shouting at me on the phone I DID NOT accept the job when it was sent back to me. It is not my job to monitor the rejections that is kitchenaids job to resend to another service provider when jobs are rejected. And yes he did tell me he didn't want us back. He was so angry and shouting at me that he said lots of things. My whole office could hear him shouting over the phone.This customer was angry from the start of this whole process as they oven was not working. We are a service provider, we don't build the units. I was told by the wife several times that she was just going to take the unit out of the wall and take it back to lowes. It is hard to work with angry people.

I have been delighted with the service I have received from Cube Appliance. Both [redacted] and [redacted] are a pleasure to know. Service is quick,reasonable and courteous","pos-1

Cube Appliance Repair quoted no charge for my service, then sent a bill. They will not answer their phone or email.Cube Appliance Repair was sent by GE to verify that my new dryer was functioning properly. I had just purchased it and it was only spinning and not producing heat. The appliance was inspected and no fault was found. My father, who was present during the visit, was told that there was no charge for the evaluation by a man who identified himself as the owner.Several weeks later I received a bill from Cube Appliance Repair for $85 because GE declined to pay them for the service to my dryer. Multiple calls top the company were unanswered so I visited the Cube Appliance Repair site to see if there was an option to pay online. Every page of the site has a header that declares "No Callout Fee- Free Estimates". I looked around the site and saw, "What is included in your service? Free callout and evaluation" and the response to FAQ "Q: What is included in your free call out? A: The free call out covers you against the cost of the call out, evaluation, estimate, full testing and a professional safety check".In addition to the declaration of no fees and free estimates, as well as what is included in the call out stated clearly on the website, the business card mailed to me with the invoice was altered to conceal where the card itself states the "no callout" policy.The service call to my home was to verify that the fuses in my new dryer were all functioning properly, and it was determined that there was no fault in the equipment (which falls under "evaluation", "full testing" and "professional safety check" as listed under the free call out).Repairs were made to the electrical supply in my home by another party, NOT by the technician from Cube Appliance.Desired SettlementI should not be charged for a service call where no repair was made, especially when the company's website expressly advertises that everything performed at that call is INCLUDED in the FREE CALLOUT. I should not be charged for a service call when a man who identified himself as the company's owner EXPRESSLY TOLD THE CLIENT that there would be no charge. It is wrong and dishonest to send that bill to me with a business card that has the "free callout" information whited out. I feel that this company is trying to take advantage of me because my father was the one who let them into my home, and by sending the bill to me they might catch me off guard or hope I didn't know what occurred during the service call. Furthermore, I should not be penalized for nonpayment because the company never seems to answer their phone.

Owner was rude and accusatory. Pricing was inconsistant with advertised initial quote price. Spoke to me and my husband as if we were trying to do something underhanded and raised her price as soon as she found out it was part of an insurance claim. Attempted to handle our account differently than others due to claim. Raised price. Very disrespectful and discourteous. ","neg-1