Cucina

My name is ***, and I am the restaurant manager and head chef at Cucina I saw your review on Yelp, but could not reach you directly, as I am new here, and have not been set up as an administrator for the Yelp site yet Now that I have your information from the Revdex.com, I am able to reach out to you I also received an email the evening of your visit regarding what had transpired from my floor manager First of all, please allow me to apologize for your experience Would you please contact me, via email or phone, so that we may verify everything to process a full refund for your troubles, but also so that we may have a chat? I would appreciate the opportunity to discuss the matter with you directly, and to hopefully regain your trust Please note, I am a working chef at times, as well as the manager, so there are occasions where I may not be able to answer right away, but now that you can contact me directly through my email, and number below, I will respond at my earliest opportunity Again, my apologies for Cucina not meeting your expectations, and I hope to speak with you very soon Have a great holiday weekendSincerely, [redacted] Restaurant Manager/ ChefCucina Ristorante – Destination KohlerMain: (920) 452.3888Mobile: (920)

My name is [redacted], and I am the restaurant manager and head chef at Cucina.  I saw your review on Yelp, but could not reach you directly, as  I am new here, and have not been set up as an administrator for the Yelp site yet.  Now that I have your information from the Revdex.com, I am able to...

reach out to you.  I also received an email the evening of your visit regarding what had transpired from my floor manager.  First of all, please allow me to apologize for your experience.  Would you please contact me, via email or phone, so that we may verify everything to process a full refund for your troubles, but also so that we may have a chat?  I would appreciate the opportunity to discuss the matter with you directly, and to hopefully regain your trust.  Please note, I am a working chef at times, as well as the manager, so there are occasions where I may not be able to answer right away, but now that you can contact me directly through my email, and number below, I will respond at my earliest opportunity.  Again, my apologies for Cucina not meeting your expectations, and I hope to speak with you very soon.  Have a great holiday weekend. Sincerely, [redacted]
Restaurant Manager/ ChefCucina Ristorante – Destination KohlerMain: (920) 452.3888Mobile: (920) 226.0678

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  This has been resolved today as satisfactory. I was not able to respond via The Revdex.com website as I'm guessing the response time expired. The restaurant was pushing through a refund that finally came through today. Had been waiting for over a week to confirm.Thanks.[redacted]