Cudda & Co. Snowplowing

Hi Bradley, SC [redacted] appreciates the opportunity to respond to complaint # [redacted] filed by Ms [redacted] We were able to connect with Ms [redacted] today (01/04/16) and are honoring her request for an $refundIt should arrive to her within the next 7-business days, along with the below letter and a couple complimentary couponsLetter response: [redacted] ** [redacted] Dear Ms [redacted] : Thank you for speaking with me about your recent experience with Drano® Dual-Force® Foamer and Drano® Max Gel Your feedback is important to us, and I’m grateful for the opportunity to make things right Please be assured your comments have been shared with the appropriate areas in our company And as we stand behind the products you purchased from us, the refund I promised is enclosed With hope you’ll give Drano® another try, I’ve also tucked in a couple coupons with my compliments Best regards, [redacted] Consumer Relationship Center

Thanks for allowing SC Johnson the opportunity to respond to complaint #***We had the opportunity to connect with Ms*** today and apologized for the delay she experienced with receiving her refundAs promised when we spoke with her, a new check has been requested and will be
expedited to her address along with a few coupons for the inconvenienceThey will mail on Monday (6/12/17) and should then arrive within two to three business daysHer loyalty means a lot, and we welcomed the chance to help make this rightKind regards,*** ***
Team Leader Consumer Relationship Center

Hi ***,This email is in response to the Revdex.com complaint # *** submitted by Ms*** *** regarding the SC Johnson Thanksgathering™ Help
Get Me Home Instant Win Sweepstakes (the “Promotion”)Ms*** claims that on
November 7, 2015, she won a $1,prize in the
Promotion but that she never
received an e-mail from the Sponsor confirming that she was a winner. SC
Johnson hired Prize Logic, LLC (“Administrator”), an independent third party
contest administrator, to select and verify winners in the Promotion In
this Promotion, thousands of prizes totaling over a million dollars have
already been awarded to verified participants Although we greatly
appreciate Ms***’s participation in the Promotion, as described further in
this response, the Administrator confirmed that Ms*** did not win a prize
For the reasons set forth below, we respectfully request that this complaint be
closed by the Revdex.com without further action. After receipt of this complaint, the Promotion Administrator
carefully reviewed its records to determine whether Ms*** played the
Promotion at a winning time. As stated in Section of the Official Rules
for this Promotion, “To be a potential winner, a participant’s Game Play must
be the first to have occurred at the exact randomly predetermined winning time
as determined by Sponsor or if a Game Play does not occur at an exact randomly
predetermined winning time, then the next participant’s Game Play to occur
after that time will be a potential winnerAll Game Plays are subject to
verification by Sponsor and/or an independent judging organization, before any
Prize is awarded.” The Administrator confirmed that Ms***’s game plays
did not occur at any predetermined winning time. Further, the Administrator
reviewed its computer systems to determine if any winning emails or
notifications were delivered to Ms***. This review did not find that
Ms*** received any winning e-mails or notification. The
Administrator’s system was specifically built to prevent delivering winner
notifications without such notifications being recorded and verified in its
system. Again, after reviewing the times Ms*** played the game and all
winner records for the Promotion, the Administrator confirmed that Ms*** did
not win a prize in the Promotion.Ms*** also claims that two individuals identified as “***” and
***” informed her that she was a winner and to wait for further instructions,
but *** and *** do not have access to the Administrator’s systems to verify
whether or not Ms*** won the prize. When Ms*** contacted the
Administrator, Administrator’s Customer Support Specialist and SVP of
Operations provided Ms*** with a thorough explanation of why she is not a
winner. Nevertheless, Ms*** is adamant that she received a winner
screen. Ms***, however, did not provide evidence of such winning
screen to SC Johnson or the Administrator before submitting this complaint
Even if she did present a screen shot of a winning message, as set forth in Section
of the Official Rules: “A winning message is not final or binding and a
participant is not a winner of a Prize, even if the onscreen notification
should so indicate, unless and until participant’s eligibility and compliance
with these Official Rules and the potential winning Game Play have been
verified and participant has been notified that verification is complete.” As
noted above, the time that Ms*** played the game determines if she won the
prizeShe did not play the game at a winning time, and she is not a winner in
the PromotionIn summary, Ms*** did not win a prize in the Promotion, and the
independent third party contest administrator hired by SC Johnson to select and
verify winners confirmed that she is not a winner. It is unfortunate that
Ms*** believes that she is entitled to receive a prize, but as set forth
above, she is not entitled to receive a prize. Therefore, we respectfully
request that this complaint be closed without further action.Attached for reference is a copy of the official rules for the Promotion.Best regards,*** ***
*** ***Consumer Relationship Center

Thank you for allowing SC Johnson the opportunity to provide response to complaint # *** We were able to speak with Ms*** on 11/30/and offered a full refund, and we are considering this matter closed

Thank you for allowing SC Johnson the opportunity to provide a response to complaint # [redacted].   We were able to speak with Ms. [redacted] on 12/6/17. A full refund and the letter below have been mailed to her, and we are considering this matter closed.       Dear...

Ms. [redacted]:       Thank you for taking time to speak with me and allowing us to opportunity to make this right.  As discussed, I've enclosed a refund check for your recent purchase of Drano®.       If we can be of assistance to you in the future, please don't hesitate to call us at (888) 558-5252 - we're here to help.       Sincerely,           [redacted]     Senior Consumer Representative     Consumer Relationship Center

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hi Bradley, SC [redacted] appreciates the opportunity to respond to complaint #[redacted] filed by Ms. [redacted].   We were able to connect with Ms. [redacted] today (01/04/16) and are honoring her request for an $11.29 refund. It should arrive to her within the next 7-10 business days,...

along with the below letter and a couple complimentary coupons. Letter response: [redacted]   Dear Ms. [redacted]:   Thank you for speaking with me about your recent experience with Drano® Dual-Force® Foamer and Drano® Max Gel.  Your feedback is important to us, and I’m grateful for the opportunity to make things right.   Please be assured your comments have been shared with the appropriate areas in our company.  And as we stand behind the products you purchased from us, the refund I promised is enclosed.  With hope you’ll give Drano® another try, I’ve also tucked in a couple coupons with my compliments.    Best regards,   [redacted] Consumer Relationship Center

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The his is a call center! Check WAS returned in theyre PPE weeks ago ! Everytime I speak to this rep she states there is nothing they can do if they dont have the check ! This is redundant ! I can provide copies of the bad check & the fact I was charged for it by my bank. Just replace the check !
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will scan & email the documents tomorrow. I have the flu right now. I am scanning the bad check.
Regards,
[redacted]

Good afternoon,   Thank you for allowing SC Johnson the opportunity to respond to complaint #[redacted].   Satisfaction is a top priority for our company, and we welcomed the chance to connect with Mr. [redacted] today (8/11/16). While speaking with him, we thanked him for making...

us aware of the date on our online form and honored his request for a refund. Mr. [redacted] also indicated that he’s since returned to the forms online and noticed they are updated to 7/31/2017.    Best,    [redacted]
Team Leader Consumer Relationship Center

Good afternoon,   The experience reported by Ms. [redacted] was certainly unexpected, and we welcome the opportunity to respond to complaint # [redacted].   Our records indicate that Ms. [redacted] contacted our care line on September 12, 2017 regarding her check. So we might look into this further...

and help make things right, we requested return of the check and sent a postage-paid envelope for her use. As we have yet to receive the check, several attempts were made to speak with Ms. [redacted] at the phone number provided. Since our attempts were unsuccessful, the below letter has been sent, along with a new envelope.   Dear Ms. [redacted]:   The Revdex.com made us aware of your recent outreach, and we welcome the chance to help. As I’ve been unable to connect with you at the phone number provided, I wanted to take the opportunity to reach out by mail.   Your confidence in our products and service are top priorities at SC Johnson.  Upon looking into your concerns, I do see that you spoke with our care team on September 12, 2017 regarding a check you were unable to cash.  To best assist, a postage-paid envelope was mailed to you at that time for return of the check.  As it has yet to be received, I’ve enclosed a new envelope for your use.  Once returned, we will gladly investigate this matter further, and will then need to speak with you by phone.   Meantime, should you wish to speak with me, I invite you to call me directly at 888-301-0033 weekdays from 8 AM until 4 PM CST.  I will be happy to assist.   Warm regards,   [redacted]
Senior Consumer RepresentativeConsumer Relationship Center

Thank you for allowing SC Johnson this additional opportunity to address Ms. [redacted] concerns. We take consumer satisfaction seriously and welcome the chance to help make things right. With hope to connect with her, we called the number she provided two additional times and left messages. Since we have not heard back, the below letter has been sent in follow up.  Dear Ms. [redacted]: We’ve received your response to the Revdex.com, and I’m sorry to learn you are not satisfied with the resolution we’ve proposed.  Please be assured we are here to help.   Since I’ve not heard back from you after leaving four voicemail messages – October 16th, 18th, 24th and 25th – I wanted to follow up again by letter.  Your response to the Revdex.com indicated that copies of the check and verification of the bank charge are available.  We welcome the opportunity the review these items and can assure you that once received, we’ll gladly re-issue your check and reimburse the bank fees incurred. For your convenience, I invite you to submit them by email to [redacted] with your reference number [redacted] in the subject line. Warm regards,   [redacted]
Senior Consumer RepresentativeConsumer Relationship Center