Cugini's Banquet Centre

[redacted] Thank you for your assistance in resolving this matter.  [redacted] along with Ms. [redacted] did indeed purchase a pre-owned Dodge Dart form our dealership on AUGUST 12, 2015. At the time of purchase, the Dodge Dart had 39,841 miles. [redacted]...

[redacted] chose to purchase a vehicle service contract for a term of 36 months from the date of sale, or 75,000 total vehicle miles, whichever came first. [redacted] returned to our service department in May of 2016, 10 months after her purchase, with 51,374 miles for a transmission shifting concern. At that time we completed a [redacted] mandated recall that updated the computer software to address this transmission issue. [redacted] returned 4 months and 7000 miles later on 9/12/2016. Her complaint at that time was a noise, blinker, and windshield wiper issue. It was determined the noise was due to gears in the transmission. The transmission was replaced as well as the multi-function switch for the windshield wipers. At the time of repair our technician damaged an a/c part during the removal and reinstallation of the transmission. We informed [redacted] of the damage when she picked up her vehicle on September 30, 2016. We ordered the part and installed in approximately 1 week later. At that time, [redacted] had owned her Dodge Dart for over 1 year and had driven it over 18,000 miles. The Dodge Dart had been in our store for a total of three times and [redacted] had spent a total of $100, which was the deductible amount on the transmission repair.   10 months later on July, 20 2017, [redacted] returned to our dealership with 78,932 miles on her vehicle. [redacted] had several complaints including a perceived transmission shifting issue, a check engine light, cruise control issue, lack of throttle response, and several gauge and lighting issues. Our technician has determined the Turbocharger is the cause of the check engine light and possibly the lack of throttle response. The cruise control issue is due to a Body Control Module or BCM. We were able to get coverage from the manufacturer powertrain warranty, for the turbocharger. However, the BCM, would not be covered due to the expiration of the vehicle service contract. [redacted] has been informed that estimate for the BCM is $650. I have attached copies of the repair orders on [redacted]’s vehicle. The records are complete and thoroughly explained. We will contact [redacted] today and try to work out a solution and keep you informed in our process. [redacted]
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We apologize that you feel your experience with us was a negative one. We strive to take care of our customer's every need. Unfortunately, some things are beyond our control. We apologize for any inconvenience this may have caused you.Although we are still concerned with the level of service you...

feel you received, we had a hard time working with you. Your actions towards numerous members of our staff was unacceptable. Your foul and inappropriate actions and words, made it very hard for us to find a solution to your problems. Because of your yelling, cursing, and beating on walls, you were asked to leave the building to calm down and talk to our service manager, so he could resolve your issue. Once outside, you were physically threatening to our staff and even threw a drink towards our Service manager, which crashed into the side of the building. We fixed many of the issues that you knew about when you purchased the vehicle, but we couldn't fix them all. If you would like to calmly discuss this further, please reach out to our dealership at [redacted].

[redacted],Hello, this is [redacted] the BDC Manager at Linwood Motors in Paducah, Ky.  You may recall we spoke briefly over the phone shortly after buying your Charger with us on April, 14 2015.  I see you are having issues with the Charger according to your mechanic.  We...

regret that this is the case and we understand that it was a special purchase and this makes it that more of an issue for you.  We understand the issue and can completely  relate, we all want the best deal for the money we spend especially on a large purchase such as car. The 2008 Dodge Charger was sold AS-IS, as a wholesale vehicle and any issues with said vehicle will be the responsibility of the buyer.  When the deal was worked and completed you signed and initialed three separate documents stating that you understood this and that there was no warranty or guarantee from Linwood in any way.  We have scanned and attached said documentation for the Revdex.com to review.  We know that this is not the answer you were looking for but as previously stated, the vehicle was AS-IS.  Meaning we have no liability for it after it leaves in the buyers possession, that includes issues like you have experienced.  Mr. Quinn, we know this has been problematic for you and your family and we regret that is has been an issue.  The simple fact is, we cannot hold any liability on AS-IS vehicles and therefor cannot replace, return or pay for anything regarding the 2008 Dodge Charger.  We know this is not the resolution you had hoped for but there is simply nothing that we can do from this point on.
[redacted]
Linwood Motors, Paducah KY
(270)444-6901
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