Cuisinart

Review: I just bought a cuisenart coffee maker and it leaks. I called the company and they will sent me a new one but I will have to pay the shipping. I think that is unacceptable. Please let me know what you can do.Desired Settlement: I don't want to pay shipping.

Business

Response:

an order was just entered for a new DCC-2800 coffee maker and will ship via [redacted] second day air after the 1st of the new year,

Business

Response:

Please see attached. This shipment was at no charge to the consumer. Did not request her to pay anything or return anything. This complaint is closed!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Purchased a replacement part for a bread maker machine online but was shipped parts for a food processor by the parent company. Contacted customer service asking for a resolution, which included an exchange for the incorrect part and that Cuisinart provide a shipping label as they were at fault. Exchanged numerous emails with Customer Service at which time the customer service representatives would ask questions unrelated to the issue. At the conclusion of the first email exchange, was referred to a different customer service which allegedly handles online purchases. Contacted the second group via email and received an automatically generated response promising a representative would be in touch within 24-48 hours. More than 6 days have passed since the initial contact with customer service without a response from a representative.Desired Settlement: Cuisinart should provide a prepaid shipping label for the return of the incorrectly shipped parts and fulfill the original purchase order.

Business

Response:

Sorry, but we can do nothing for this consumer. He has never purchased anything directly from us. He needs to deal directly with the on-line service from whom he made his purchases.

Review: I used the slow cooker 3 days after purchase and within 10 minutes the control panel on the item started smoking. Thank goodness I was home to unplug it. I called the customer service line to inform them of the seriousness of this product defect and they took no action in the form of warning other families of this product liabiity, and instead told me I could mail them the product at my own expense or return it to the store I purchased it from.

This could've resulted in serious damage to my family and my house, it I would've used the product as indicated as 'leaving the slow-cooker on while at work and so that one can home home to a cooked meal'. That is what the product is marketed for and to do this in my case would've resulted in serious consequenes.Desired Settlement: I would like the company to stand by their product. I would like them to pay to ship their product to their lab to figure out how this happned and to prevent it from happening to other families. I would also like a refund for the purchased price.

Business

Response:

see attached

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I waited 7 days for the company to respond to a safety issue with one of their products. That is too long for any reputable company to respond. To date I still have not received an acknowledgement, phonecall or letter from this company reagarding my pohnecall or the safety concern of their product.

Review: 0n 12/06/14 I reached out to customer service with a problem I was having with there Cuisinart cookware. On some of the pans it lost its ability to be non stick they emailed me a reference number [redacted] and asked me to take photos of the bottom of the pan with the model number and let me know there is a lifetime warranty. I did what they requested and on the 12/9,11 and 16th keep asking to resend the photos I said I did it three time they said they delete emails daily so I would have to attached all the emails sent at that point I decided to contact the Revdex.comDesired Settlement: replacement of cookware in question

Review: [redacted], MO 65616 [redacted]/2013

Cuisinart® [redacted]r NJ 08520

Dear Cuisinart,

We purchased a Cuisinart coffeemaker and have been very dissatisfied with the performance of our coffeemaker. It is dripping fast for the first couple of minutes and then drips very slowly and the water pools up in the coffee ground section of the maker causing a mess. Also, the brew is warm, but not hot the way that we like it. It is not brand-new and I no longer have the receipt or remember the exact price that I paid for it. I can send you the coffeemaker back, which is not a problem. What I am dissatisfied with mostly is that I purchased this coffee maker more for the brand of Cuisinart than anything else because I rely on the fact that Cuisinart means the highest of quality. The serial number on the bottom of this “Filter Brew” Cuisinart coffeemaker is: [redacted] We are requesting a new coffeemaker that we can enjoy along with our friends. We are not particular about model or cost – we only want a Cuisinart coffeemaker that works properly and brews the hottest cup of coffee possible. We do not enjoy warm coffee and that was also another reason that we purchased a Cuisinart coffeemaker. We assumed that the other brands would not function in the superior way that Cusinart appliances and products do and that the other brands brew would not be as hot. We were wrong with this coffeemaker – the brew is insufficient in temperature. Our family has dealt with this coffeemaker and our disappointment in it as long as we care to.

We truly appreciate your allowing us to share our experiences with you and for considering our request. UPDATE: Cuisinart NEVER took the coffeemaker back. They wanted a receipt that we don't have. It's been a nightmare of providing info to them with NO return or replacement.Desired Settlement: Replace the coffeemaker with ANY model that works!

Review: I have a coffee pot (Model: [redacted] Serial Number: [redacted] which over 6 months time has been slowly leaking. This was not enough to make a noticeable puddle so I never noticed. I went to make some room to cut a lot of vegetables and when I moved the coffee pot there was a rust spot the size of the metal plate at the bottom of the coffee pot on my granite top.

I emailed cuisinart photos of my model and serial number proof that it is in the 3 year warranty, and photos of the damage. They said they needed to send my information to corporate 7/21/2015 so I sent them what they had asked. On 7/22/2015 they emailed me back saying they are happy to hear that my issue was resolved (It was not). So I called them 7/24/2015 and I spoke with Brittany, gave her the information she said she would have corporate contact me and they did not contact me in the time frame given. 8/4/2015 I called spoke with Amanda, she apologized that corporate had not gotten back to me and she said she would have to re-submit the claim again. I told her I would be contacting the Revdex.com and this is the 3rd time. I wish I had a case number, but they do not use case numbers. I have my emails and I have the phone time stamps for when I called. I have all the photographs and can take new ones if desired of the damage.

Thank you for your time

Sincerely

[redacted]Desired Settlement: I do not want to ever purchase Cuisinart products again, so I would like a refund of the purchase price ($77.75) and replace or cleaning of the granite counter top. [redacted] < here is a replacement of the one I have

Thank you for your time

Sincerely

Business

Response:

To Whom It May Concern: Your complaint report addressed to our New Jersey Distribution Center has been forwarded to the undersigned as I am handling [redacted] complaint which he reported directly to our Customer Service Representative. Please be advised that on August 4, 2015 the undersigned sent a letter to [redacted] which included return postage so that he could forward the subject coffee maker to the undersigned. When the appliance is received it will be submitted to our Engineering Department for evaluation. When the evaluation has been completed we will contact [redacted] to advise our findings. If you have any questions you may address them to me at – Cuisinart Division [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:i have received nothing from corporate in the mail it has been two weeks.

8/13/2015 I called [redacted] and I was redirected to the cuisinart customer service.I spoke with Dezorai at 1:11pm she told me to wait a couple more days and I would recieve the return material.8/18/2015 called [redacted] and again redirected to cuisinart customer service.I spoke with Sasha and discussed with her of the previous 5 + complaints and the lack of communication with corporate to resolve the issue. If they had mailed me anything it would have arrived by today.I still have no response from corporate and I have written down on 8/4/2015 Staniel told me she shows nothing being submitted to corporate.I will call them Friday, but given the history, I do not believe I will be contacted by corporate.

Regards,

Business

Response:

[redacted]'s coffeemaker has been redeived and it is being sent to our Engineering Department for evaluation.

Review: In late November of 2014 I purchased a cuisinart professional deep fryer. I used the unit approximately 6 or 7 times and the unit stopped working. I have been trying to contact cuisinart for the past month, (no response to several e-mails and phone waits of up to 15 minutes or more.) I finally tracked them down today and I was told that even though I purchased the item in good faith and still under warranty I would have to bear the expense of shipping and handling to get my unit repaired or replaced. This is ultimately unfair as I already purchased the unit, it is under warranty and the cost of shipping both to and from almost doubles my original cost.Desired Settlement: Replacement at no cost to me

Business

Response:

attachment

Review: I purchased a Cuisinart mfp-107 and needless to say I received a recall notice from the store I purchased it from. I received my replacement part's but through away the wrong part. I went to Cuisinart's web site twice to buy the part.

Each time a email came back that the order was cancelled , so I called the company . The customer service woman tried to help me but that's when she found out the part's were no longer available and then suggested I repurchase

a new model . They just expect me to shell out more money and they continue to fill our land fill's. I have sent numerous email's and they don't respond . I am thinking they pulled them because of the recall!Desired Settlement: A refund or a replacement.

Business

Response:

On 4/25/14 an order for a new kit was entered to be be shipped to the consumer. The order was shipped on 4/30/14 and delivered [redacted] on 5/5/2014 at 11:20pm

Review: I purchased Cuisinart EM 200 espresso maker with 3 year waranty thru [redacted] on 09/2011. After 2 years, 12/2013 machine stop working- there is no power where ever I plug it in. I tried to call customer service and first time after explaining what happened they hang on me, second and third time same thing happened. I send email without respond, tried to send another to different adress same thing happened.Desired Settlement: I want Cuisinart to keep promise and repair unit in waranty

Business

Response:

We answered this claim on January 14, 2014. An order had been entered for a replacement. as per [redacted] tracking it was delivered on 1/16/2014 at 3:04pm

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I received package on 01/16 but because of the way bussiness responded (or better to say didn't respond) on my numerous calls and emails I contacted seller- [redacted] and returned item to them on 01/08 so this what they, Cuisinart, send to me is seating in unopened box waiting for return label!!! I was not informed that they are even considering excange, so I didn't want to wait any longer and contacted seller whio acted promptly and did what is expected from that kind of bussiness! I was never contacted by Cuisinart customer service and that is reason I am rejecting their response.

Regards,

Review: 1. Contacted Customer MIService on selecting a coffee grinder with a completely replaceable upper/lower burr parts.

Per Customer MIService recommendation purchased a DBM-8 at [redacted]

Sometime later had issues with it, and it was finally replaced under Warranty.

2. Defective unit was not required to be sent back, but if it was wanted a shipping label would be sent. Label was never sent.....so I never sent it back, but kept the it in the box....just in case.

3. When I had problem with the 2nd grinder, I called MIService, and told I had never sent the 1st unit back so I couldn't be helped. Either internal misinformation, or a fabrication, or both.

4. 2nd DBM-8 had grind issues maybe a year later., not sure exactly, but it was going to be replaced I was told so.

Since now had 2 with problems, and I discovered there was a grinder that actually had the desired feature but I was given the wrong information, I asked if I could pay the difference between them, and upgrade. I offered to pay the difference!!!!

Woman told me she didn't have that kind of authority, but would pass it on to a Supervisor who would reply in a few days. Over a week later....no response. I called, and was told the upgraded model CDM-18 was being sent at N/C as long as I sent in the defective model, and I would have to pay the shipping cost.

5. I did as was requested to the address supplied by MIService, and received another making it the third DBM-8!!

6. Contacted MIService, and was told I was NEVER told I was to get the upgraded model. CBM-18.AGain another internal SNAFU or a willful fabrication (aka lie) and/or both. Asked for name and contact number of Customer MIService, and was transferred to another woman, who told me she was in charge. A LIE, as I later discovered a Mr. S[redacted] was that person.

7. Called, and left messages (plural) over week period, without any his reply.

8. Shipped third addressed to Mr. S[redacted] as I told MIService people I would.

9. NO REPLY, or PROMISED CBM-18Desired Settlement: Simply want what I was promised, and if not then will then respond, and add my horrible experience to the many, many complaints I have found on the web, and we have 3 other Cuisinart products that will get replaced, and we will never purchase a Cuisinart OR Con Air product again.

Business

Response:

As a one-time courtesy I have entered an order for the CBM-18N, order numbe[redacted] that will ship from our facility in Az. It will ship [redacted] ground within the next couple of days.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Traveling, and finally got back to this dealing with this disgusting situation. Per instructions by one of your 'cohorts', please find my REJECTED response to the offer, because the shipped item was damaged before it was packaged! Notified [redacted] of the situation filed a claim #[redacted] , and informed them that this wasn't damaged due to them. Also, please note that they never waited for my response, as this AM the package was delivered. So much for their customer MIService. Willing to accept a new, box undamaged replacement, and a return shipping label, which after receiving, and inspecting the replacement will return this one.

Review: I purchased this Cuisinart mini processor. I can not locate my receipt. But I know I bought it this year 2015. I only used the food processor two times. I attempted to use it a couple of weeks ago it wouldn't work. I contacted the warranty company because it has an 18 month warranty. The Prisicilla the representative said they couldn't honor the warranty because the item is discontinued and I can't find my receipt. I ask to speak with a supervisor. She took down my information and hung up on me. I never received a call back from a supervisor. I only wanted to exchange the product. And I would like to keep the same color.Desired Settlement: Replacement or refund.

Consumer

Response:

The company sent me a replacement. I couldn't figure out how to respond that I was sent a new mini processor.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: on 12/11/2014 I purchased a DCC3000 coffee maker from [redacted] store. After owning it for aabout a month it started leaking. I contacted Customer service and they seemed to understand the issue. They sent a new reservoir and that stopped the leaking until 02/01/2016 when it started leaking again. I ran several cleaning cycles as recomended. The problem only got worse and flooded my kitchen with coffee. On 02/06/2015 I contacted customer service again. after more than one hour on hold, I got to talk to a real person. This person was very rude and disrespectful. She said they would not replace the leaking reservoir and that I would have to send the product to them at my expense and open an account with them and pay $10. for return shipping. I feel they put all the cost of repairing their defective product on me. When you sell a $90 defective product with 3 year warranty, you should honor the warranty.Desired Settlement: Replace the product at their cost of a full refund.

Review: I purchased a Cuisinart Smart Power Blender 600 Watt Blender on 8/13/2013, which had a 3 year warranty. to date, my product is on its third repair. (3/13/15, 4/13/15 & 12/22/15) Each time I have had to pay for shipping, which is almost a third of the original purchase price to repair this blender, which to date, has not been repaired properly and continues to breakdown every few months. I have asked them to return my purchase price or give me a new blender, but they merely quote policy and tell me it's up to the repair warehouse to determine if the blender is repairable.Desired Settlement: Refund my purchase price or give me a new blender, which is what I purchased

Business

Response:

I spoke to the consumer on 01/15/2015 and informed her that I would be replacing her blender with a brand new one. The order number is [redacted] and it will be shipping [redacted] (second day air via [redacted]).

Review: I purchased a refurbished Cuisinart pressure cooker. The cooker does not hold pressure and burns the food. The merchant directed me to Cuisinart because the product is under warranty. Cuisinart acknowledges that there is a problem with the unit but wants me to return the unit to them at my expense as well as pay shipping on the replacement. They cite their limited warranty which constructively blocks consumers from getting replacements because they have to pay shipping costs because Cuisinart wants the defective part back. This is unfair business practice. If the unit is defective, Cuisinart should not be selling it as refurbished or replace the unit without the customer having to pay any further fees or monies for shipping or repairs. If Cuisinart wants the defective unit back, they should pay to have it returned to them. I purchased the unit on January 6, 2016 and cannot get a replacement.Desired Settlement: I either want a refund for the amount of the unit or a replacement and I do not feel I as the consumer should have to pay any shipping costs. I paid for what Cuisinart purported to be a working unit and I got a defective one. Cuisinart should replace the part at their expense or refund my money.

Business

Response:

Today, 3/08/2016, we entered an order ([redacted]) for a replacement six quart pressure cooker. It will ship within the next two to three business days.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a toaster oven from Cuisinart 2 years ago. It was working perfectly fine until yesterday. In the middle of the night I wake up to a burning smell. I go downstairs and the unit was turned on with the dial on the off position. It was definitely defective if the dial is on OFF and the unit was on. What if I didn't wake up? I probably could have had a fire with my two kids in the house. I have read a lot of reviews on this same toaster oven and a lot of customers are having the same issue with this unit being a fire hazard. I don't understand why this hasn't been recalled yet. I called Cuisinart tonight and told them I don't want a replacement or this unit to be fixed, I just want some kind of refund. So their response was, "unfortunately since the unit was not on fire we cannot issue a refund." Are you kidding me?! Thank god I didn't have a fire!! But I definitely could have. I just want someone to be done with this. Something like this should not have happened. Please let me know if there is anything that can be done. Thank you. I have the Cuisinart TOB-40, serial# [redacted]Desired Settlement: I would like a refund and a recall on this product so it doesn't happen to anyone else.

Business

Response:

attachment

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: My husband purchased a Cuisinart Smart Power Duet blender/food processor for a gift for me back in Dec. 2012. It stopped working on Dec. 31st of this year. The motor seems to have ceased. We were shredding cheese at the time. No missue of the appliance. I wrote to them and they are telling me it is out of warranty but I have paper work that says the warranty is for 3 years. I want a new unit to replace this one that clearly should not have failed after one year. And I hardly used the unit all year long. I bet I used it a total of 4 times.

Business

Response:

We have entered an order for a new BFP-703CH. However, we show we sent a stem adapter for the unit, January 10, 2012. So her claim that the date of purchase was December 2012 has to be a mistake. Therefore, the warranty on this unit will expire January 2015.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I had purchased a food processor for my wife for Christmas. As my wife was using the processor one of the tabs that hold the lid broke. It was during normal use as instructed. Both she and I reached out to them via phone in July and August to attempt to get the broken part replace - a detachable bowl. Both of us were told that the serial number on the bowl was not the correct number - as our bowl had a sticker and the serial number was not imprinted. However, that is the way it arrived. I was told to email their service department. I did so on August 30. What has ensued has been a ridiculous hurdle after hurdle of their service department asking for information, then responding asking for different information, then responding again asking for the same information they received the first time. A month and a half later they still hadn't resolved that they would even replace the bowl as they still couldn't even determine that the bowl had a serial number, even though they had several pictures of the bowl and copies of the purchase receipt. My last communication to them, which at this point had been over a dozen emails back and forth, was for them to ship the replacement bowl to us, for them to pay shipping, and to be done with it. They finally responded today, asking for payment for shipping. This is not service, and this has the appearance of trying to avoid fulfilling any warranty they have on their products.Desired Settlement: They need to replace their defective product. No charge to us. Including shipping.

Review: I purchased a PerfecTemp® Teakettle (PTK-330R) in red at [redacted] a week ago. When the water is ready and starts to steam water spews out all over the place which could cause a severe burn that would require medical attention, surgery and reconstructive surgery should I get burnt. When the water is poured from the spout it also spews all over the place. It also has a small chip of enamel missing on the side. Simply put, the item is defective. I purchased this because my sister owns one and loves it. Hers doesn't do what mine is doing. I took it back to [redacted] and they advised since it was a defective item I would have to contact Cuisinart directly for a replacement.Desired Settlement: I fully expect to receive a replacement within 2 to 3 days. If you would like the defective one back for quality control, please send along a pre-paid mailer with packaging when you ship my replacement. I'll be happy to return it. Please don't delay.

Business

Response:

An order for a replacement [redacted] has been entered and should be shipped within the next couple of days. It will ship [redacted], Please see attached.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I haven't received the replacement nor have I received a [redacted] tracking number. A response was received from them by you (you being the Revdex.com) on 11/26 and I have received nothing to date. Today is 12/03/13.

Regards,

Business

Response:

the consumer was sent a replacement on 11/25/13 and per [redacted] the tracking was declined on 12/4/13 at 8:50 pm.

Review: Bought a coffee maker about 3 months ago and now I am having problems with it. After brewing it is a constant beep and to get it to stop you have to unplug it.. then when you make another batch of coffee again it still continuously beeps again. I called on warranty repairs because they offer a 3 year warranty. They want me to pay $ 10 to send out a new coffee maker and also to pay to return the old one back to them.. to me that doesn't sound like any 3 year warranty coverage.If I find my box, ill take back to the store and return it.Desired Settlement: Would like it fixed no charge or either money back.

Business

Response:

see attached

Consumer

Response:

The attached file in PDF was unreadable, I could not read the whole response attached.Please resend..

Review: [redacted]

I am rejecting this response because:

Regards,

Consumer

Response:

I still feel like the warranty is very deceptive. I will not be buying Cuisinart in the future.[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought a [redacted] Grind and Brew Coffee Maker 2 years ago after a short time it was shutting off in the middle of the process the lid kept popping up. So in order to keep it from popping up we taped it. A while after that it was popping open where the grounds and water go through, what a mess, so we decided to tape it. It bothered me for awhile I bought it at [redacted] in [redacted] in [redacted] I believed that [redacted] was a top maker in the grind and brew coffee maker's. I paid over a hundred dollars for this coffee pot, never paid that much for a coffee pot in my life; It was going to be my last pot.... Didn't happen that way. I wrote Customer service three e-mails the last e-mail they were going to send me a new unit which was nice, but they wanted me to send them a 10.00 check. I voiced my opinion " that I should not pay any money 10.00 for sending them a dysfunctional product, or to pay them for sending a different one". When I went to the [redacted] it cost me $29.98 to send this dysfunctional machine to them in ** with another letter with model ,serial #'s what was wrong and a 10.00 Check. They would have never gotten the check if I had known it was going to cost me $29.98, but it was in a sealed envelope inside the already to go box. I'm on a fixed private disability income of 1280.49 a month. Now I will have 40.00 dollars less in my budget. I also would not have told them about a $100+ coffee maker they made that in less than a year it was junk. I have pictures and all the e-mails back and forth and the effete it took for me to get box to the [redacted] place, let alone getting it out and in the box.Desired Settlement: I want the $40.00 dollars back send the check back and the 29.98 for the return of the defective coffee Maker.

Business

Response:

see attached

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted]e ( My name is [redacted]) I will accept there offer to pay the 29.98 it cost me, but was not aware they were going to pay it until 10/10/14 @7:26pm