[A default letter is provided here which indicates your acceptance of the...
business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
It is our procedure that our dispatchers will call a customer when we are in route to a customers home. We have two phone numbers on record for this particular customer. We have no way to verify if the customer did actually receive a call but it would be very unusual for us to dispatch a...
service man to a call without notifying the customer. The customer had called for service so they should of known that we would be coming to their home. I'm sure this is just an attempt by the customer to avoid paying a bill that is owed. I have attached copies of the service tickets and as you can see we returned to the home several weeks later and did not charge a diagnostic fee. In good faith we will credit the [redacted] that is owed to us.
Revdex.com:I find the practice of this business quite troubling given their unwillingness to accept and take responsibility for not doing due diligence by me (customer). Indeed I have two telephone #s but I made it quite clear to the receptionist that the best # to reach me was my cell phone #. I feel this business trying to take advantage of or bully me in their very deluded mind. I find it offensive that this company will arrive at the conclusion that I did not want to pay them when in fact I quarreled with their negligence . The technician HAD NO RIGHT TO ENTER MY HOME WHEN HE KNEW I THE ADULT WAS NOT HOME. HE FORCED MY SON (16YRS) TO SIGN AN INVOICE.
At this time I accept the resolution with the hope that this company will keep thier word by crediting $95.00 and stop all contacts and attempts to collect this from me.I have reviewed the offer made by the business in reference to complaint ID [redacted]Best,
[redacted]
On May 5, 2015 W. G. Speeks, Inc. installed a new furnace at the customer's home. On May 15, 2015 W. G. Speeks registered the gas furnace with [redacted] so that the customer would receive the full 10 year parts warranty. If the product is not registered with [redacted] within 90 days the...
customer would only receive a 5 year warranty. On May 28, 2015 we realized that an air conditioning unit had also been added to the customer's product registration by mistake. The mistake was corrected that day. The customer was called that day and made aware of the mistake and told that it had been corrected.On July 8, 2015 the attached letter was sent to the customer along with along with the owner's manual. Also attached are the product registrations relating to this complaint along with a aged trial balance of the customer's account. On August 4, 2015 a second owner's manual was mailed to the customer's residence.
[A default letter is provided here which indicates your acceptance of the...
business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]
This issue has been resolved with the customer. There was a misunderstanding on the actual repair charge.
It is our procedure that our dispatchers will call a customer when we are in route to a customers home. We have two phone numbers on record for this particular customer. We have no way to verify if the customer did actually receive a call but it would be very unusual for us to dispatch a...
service man to a call without notifying the customer. The customer had called for service so they should of known that we would be coming to their home. I'm sure this is just an attempt by the customer to avoid paying a bill that is owed. I have attached copies of the service tickets and as you can see we returned to the home several weeks later and did not charge a diagnostic fee. In good faith we will credit the [redacted] that is owed to us.
Revdex.com:I find the practice of this business quite troubling given their unwillingness to accept and take responsibility for not doing due diligence by me (customer). Indeed I have two telephone #s but I made it quite clear to the receptionist that the best # to reach me was my cell phone #. I feel this business trying to take advantage of or bully me in their very deluded mind. I find it offensive that this company will arrive at the conclusion that I did not want to pay them when in fact I quarreled with their negligence . The technician HAD NO RIGHT TO ENTER MY HOME WHEN HE KNEW I THE ADULT WAS NOT HOME. HE FORCED MY SON (16YRS) TO SIGN AN INVOICE.
At this time I accept the resolution with the hope that this company will keep thier word by crediting $95.00 and stop all contacts and attempts to collect this from me.I have reviewed the offer made by the business in reference to complaint ID [redacted]Best,
[redacted]
Mr. Speeks is out of town until Monday. He will respond to this when he returns on Monday.Thank You
On May 5, 2015 W. G. Speeks, Inc. installed a new furnace at the customer's home. On May 15, 2015 W. G. Speeks registered the gas furnace with [redacted] so that the customer would receive the full 10 year parts warranty. If the product is not registered with [redacted] within 90 days the...
customer would only receive a 5 year warranty. On May 28, 2015 we realized that an air conditioning unit had also been added to the customer's product registration by mistake. The mistake was corrected that day. The customer was called that day and made aware of the mistake and told that it had been corrected.On July 8, 2015 the attached letter was sent to the customer along with along with the owner's manual. Also attached are the product registrations relating to this complaint along with a aged trial balance of the customer's account. On August 4, 2015 a second owner's manual was mailed to the customer's residence.