Culligan Quality Water of North Central Ohio

I purchased a [redacted] on August 26th from Bill Kay ChevroletFrom the start things did not go wellThe vehicle I wanted was listed on their website as being a special, as a Demo model, with models on itWhen we got to the dealership it had over 5,miles on it(This is correct, Demo or demonstrators are vehicles driven within the dealership and are driven till sold, usually at a below invoice or at cost, miles are adjusted when the car gets grounded and are no longer in service) The dealer refused to get the price of any other similar Trax anywhere near that model, so I felt like a bait and switch had been pulled on me(Mr [redacted] was well aware of the miles on the car, before he made his final decision to purchase, not being able to match the same price because it is a Demo) (Bait & Switch, as he has mentioned, which I take offensively, is if he came in to see a particular car and we tried to switch him to something different, we had the car he wanted AND sold him the car as advertised) Additionally, once I took the car home, I noticed a dent in the front passenger side that was clearly missed by the dealership staff when preparing the car for saleThe dealer was able to get the dent out, but it was frustrating that my brand new car already had to have minor bodywork because the dealership did not take good care of it(The process to remove a ding or dent is Paint-less and requires no bodywork filler or painting) Additionally, there were multiple small scratches and dings on interior trim that were not visible until after I had taken possession of the car(Customers usually purchase Demo vehicles because of the deep discounts, understanding that they may have some wear and tear) This car should have never been sold as new, both from a mileage perspective and from a wear and tear perspective(It is considered New, as the original Certificate of Origin has never been processed in someone's name, and the manufacturer's warranty started one Mr [redacted] took delivery) The biggest issues I’m having, however, are related to the transmissionIt frequently shudders/stutters when creeping in traffic, the downshifts while braking can cause the car to lunge dangerously, and the shifts themselves are jerky and make it feel like there is something wrong with the transmissionI took the vehicle into the dealership and let them keep it overnight to see if they could figure out what was wrong with it, but they were of no helpNot only did they state that they did not experience any of the problems I had (and still continue to have), the dealership staff, including the service manager, didn’t even know what kind of transmission my car hadThey insisted it was a continuously variable transmission, when it is, in fact, a speed automaticThey claimed all of what I was experience was because of that, and essentially refused to help me or acknowledge that there were any problemsTo this day driving my vehicle makes me feel unsafe(I cannot speak of what transpired when Mr [redacted] brought his Trax in for service, but our service techs would always check to make sure the vehicle is at GM standards and specs) (Customers often feel differences when they first purchase a vehicle, as they were used to their previous car, mostly it's just takes time for them to get use to their new car characteristics) (We would be glad to trade Mr [redacted] out of the Trax, and try and find him a car he would be comfortable in, yet he would take a depreciation on the Trax as now it has been months since he's purchased this from us)(My question is..why has it taken this long for Mr [redacted] to file a complaint if he wasn't satisfied with the overall deal and transaction?)Sincerely,Chris [redacted] General ManagerBill Kay Chevrolet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Dear Ms*** ***I apologize for not responding soonerMy computer's email is not working so I am unable to send emails to update you regarding the latest developments in my case; ID ***.MrS*** left me a message that his company would finish the job and not refund me any money although I had requested a refundHe also said that he had ordered floor tile and builnose tile for the wallsSince the tile on the walls is too high for bullnose to be placed above it, I told him to cancel the bullnose orderOnce again, MrS*** did not ask me if I wanted him to order bullnose, he just went ahead and ordered itI also told him that his company would only be removing the decorative trim and putting in the floorAnother company ordered decorative trim that had a finished edge to replace the existing trimThat company said that they could also place tile on a small wall in the bathroom that MrS*** said couldn't be tiled and that they would not charge anything extra to install the floorI then called S*** to request that the floor tile be delivered to my houseI was told that I would have to pick up the tile; they would only deliver the tile if they were finishing the jobI then had someone pick up the floor tile for me.Another company has finished the bathroom for meMrS*** claims in his response to my complaint that "Our only responsibility is providing quality materials and a quality installation; which we did." MrS*** has not even been to my house to see the "quality Installation." The company that has finished my bathroom thought that I had had a friend, not a flooring contractor, do the work because the installation was so poorI was told that the floor should have been placed first, not the wallsAlso, this contractor placed a special mat on the floor before gluing the tile because S*** did not remove the loose subfloor and they are concerned that the new tile will breakThe adhesive had to be scraped out from between the tiles because too much was used by the installer and there was no room left for the groutAlso, there should have been a chair rail or a tile with a finished edge placed at the top of the wallsThe decorative trim which had been placed was not straight.The problem is not that I don't know what I wantThe problem is that MrS*** never asked me or my father how the tile was to be laid out on the floor and never told me that placing the floor diagonally was an optionHe has a responsibility to his customers to discuss options with them and to recommend what would be the best options for themI should not have had to go to other flooring retailers to find out what my bathroom should look likeThe contractor that completed the bathroom had me pick out the grout color and a trim piece to be placed on the wall which S*** said couldn't be tiledS*** did not ask me about grout colorFurthermore, his "quality installation” was poor at best.I have not decided whether or not to pursue further action against S*** to have some of my money refunded since I have paid for the entire job in full.Sincerely,*** ***

RE: Complaint lID# [redacted]Dear [redacted]
Our response to M. [redacted]'s complaint is as follows:The owner of S[redacted] Carpeting, Inc, Mr Tom S[redacted], met Ms. [redacted]'s father at her home to give an estimate for new tile in the bathroom since he is the one doing all of the remodeling in this house....

The customers had previously been, in the store and had taken a sample tile board to their home. Ms. [redacted]'s father picked out what color tile he wanted ordered. Mr. S[redacted], and the customer's father went over the layout of the bathroom. The father told Tom where he wanted the listello (trim pieces) on top. The floor was discussed next. The father decided he wanted the floor tile laid straight since there was an additional labor cost to laying the floor tile diagonally. Father also asked us to install a tile bar and toilet paper holder. Ms. [redacted]'s father was fully involved and authorized by his daughter to make the decisions regarding the purchase and installation. A receipt was mailed to [redacted] showing everything that, was purchased for her review and signature.When she received the invoice in the mail she called and changed, the wall tile from 8x12 to 6x6 tile. [redacted] didn't voice any concerns about any other aspects of the job or materials being used.The materials were ordered and the job was scheduled for installation.Our installer arrived at the home and started the installation a couple weeks later [redacted] came home in the middle of the install and didn't like the appearance of the12x12 floor tile on the floor. She instructed the installer to rip up the tile. She said she was going to call the store and order 6x6 tile for the floor. [redacted] spoke with Tom and told him the changes in the job she was making. Tom explained to her there would be an additional charge of $495.00 to cover the new materials being ordered and the labor to install. The customer agreed to the additional cost and the material order was placed.Ms. [redacted] called the store a couple times after that to talk to Mr. S[redacted]. He tried to return her calls but kept getting a message saying "person not accepting calls at this time." Ms. [redacted] is very hard to get ahold of by phone.Mr. S[redacted] was finally able to speak to Ms. [redacted] a few days ago. Customer became irate and expects new tile and labor charges to be assumed by S[redacted] Carpeting, Inc. There was nothing wrong with the tile or the original install except [redacted] didn't like the look of it. I typically would not assume an additional expense and lose money on a job because the customer changed her mind on how she wanted the floor to look; no company would! Ms. [redacted] has made several calls to the store demanding the floor replacement be done at no charge. At this point in time, I left the customer a message stating I would pay for the labor to replace the floor and I would split the cost of the replacement tile. Customer would owe $97.00 instead of the originally agreed upon amount of $495.00; resulting, in me taking a loss of $398.00, I haven't received a response from her to my proposal to date. This is a "he said, she said" dilemma.We've been in business for over 50 years. We always take care of our Customers. At this time, I will wait for the Customer to call and respond to my offer; which I feel is more than fair.Please let me know if I can be of further assistance.Tom S[redacted]

RE: Complaint ID# [redacted]:Ms. [redacted] has filed-a second complaint against S[redacted] Carpeting. There is no problem or defect with the materials or installation that Ms. [redacted] received.Her complaint is that she doesn't like "the look" of the bathroom that she and her father picked out. I previously agreed in my last response to pay $398.00 and asked that the customer pay $97.00 towards purchasing new tile and I was willing to pay for the labor to reinstall. Ms. [redacted] continues to say that she thinks S[redacted] Carpeting should have told her how to lay out her new bathroom tile as other stores have. While we can and do make suggestions to customers, obviously it is the customer's final decision on what "the look" of the bathroom will be. Everyone has different opinions on what they like and don’t like. The final decision is always up to the customer. Our only responsibility is providing quality materials and a quality installation; which we did.Originally, Ms. [redacted] ordered 12x12 floor tile to be layed straight. When she didn't like the apprearance of it she made us tear it out and order 6x6 tile because someone told her that would look better. Shortly after, she called and told us that she wanted 12x12 tile layed on a diagonal because someone told her that would look better. Currently I have 6x6 tile and 12x12 tile that I have paid for. If seems that Ms. [redacted] doesn't really know what she wants. While we feel that Ms, [redacted] is being completely unfair regarding her complaints we always take care of our customers. I will pay for the tile replacement and labor costs to install the tile that is on the original bill of sale and I will install the 12x12 floor tile on a diagonal (which is an added labor cost). Again, this is purely a visual preference and has nothing to do with the way the tile "should have been layed".It makes no difference in the functionality of the tile if it is layed straight or diagonal.I left a message for Ms. [redacted] stating that I will install her floor with the materials that she ordered on her original invoice and I will pay for the replacement of 12x12 tile and labor charges to install on a diagonal.Regards,Tom S[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I reject S[redacted]'s response.  Mr. S[redacted]'s response does not address the improperly installed ceramic tile walls which his own installer alerted  me to  after they were glued to the walls.  Also, it incorrectly states the series of events.  My father never went to the store with me.  I picked out a sample tile and brought it home.  Mr. S[redacted] measured the bathroom while my father was present.  My father never told him how to lay out the flooring.  I called Mr. S[redacted] for an estimate and he took my credit card information.  He didn't go over the details of the job with me.  My father let the installer in to do the work.  I complained to the installer about the floor layout and he spoke with Mr. S[redacted].  I didn't speak with him.  I was not told that laying the floor diagonally was an option so I agreed to pay the $495 to have smaller tiles installed.  Then the installer told me that the walls should have a chair rail on top but that it was too late to fix it.  I went to 2 other flooring retailers and was told that the floor should have been laid out diagonally and that the walls should have a chair rail on top.  I refuse to pay for their mistakes.  My father was there to unlock the house for the contractors.  I signed the contract with S[redacted] and should have been informed about the installation from them.  I want money returned to me so that I can have another contractor finish the work.  I have mailed copies of the contracts to your office along with copies of the payments that I made to S[redacted].  Neither contract explains the layout of the bathroom.  Also, the contract states that the remaining balance is due upon completion of the jjob and yet he wanted the remaining balance beforehand. 
Regards,
[redacted]

I purchased a 2015 [redacted] on August 26th from Bill Kay Chevrolet. From the start things did not go well. The vehicle I wanted was listed on their website as being a special, as a Demo model, with 0 models on it. When we got to the dealership it had over 5,000 miles on it. (This is correct, Demo...

or demonstrators are vehicles driven within the dealership and are driven till sold, usually at a below invoice or at cost, miles are adjusted when the car gets grounded and are no longer in service) The dealer refused to get the price of any other similar Trax anywhere near that model, so I felt like a bait and switch had been pulled on me. (Mr. [redacted] was well aware of the miles on the car, before he made his final decision to purchase, not being able to match the same price because it is a Demo) (Bait & Switch, as he has mentioned, which I take offensively, is if he came in to see a particular car and we tried to switch him to something different, we had the car he wanted AND sold him the car as advertised) Additionally, once I took the car home, I noticed a dent in the front passenger side that was clearly missed by the dealership staff when preparing the car for sale. The dealer was able to get the dent out, but it was frustrating that my brand new car already had to have minor bodywork because the dealership did not take good care of it. (The process to remove a ding or dent is Paint-less and requires no bodywork filler or painting) Additionally, there were multiple small scratches and dings on interior trim that were not visible until after I had taken possession of the car. (Customers usually purchase Demo vehicles because of the deep discounts, understanding that they may have some wear and tear) This car should have never been sold as new, both from a mileage perspective and from a wear and tear perspective. (It is considered New, as the original Certificate of Origin has never been processed in someone's name, and the manufacturer's warranty started one Mr. [redacted] took delivery) The biggest issues I’m having, however, are related to the transmission. It frequently shudders/stutters when creeping in traffic, the downshifts while braking can cause the car to lunge dangerously, and the shifts themselves are jerky and make it feel like there is something wrong with the transmission. I took the vehicle into the dealership and let them keep it overnight to see if they could figure out what was wrong with it, but they were of no help. Not only did they state that they did not experience any of the problems I had (and still continue to have), the dealership staff, including the service manager, didn’t even know what kind of transmission my car had. They insisted it was a continuously variable transmission, when it is, in fact, a 6 speed automatic. They claimed all of what I was experience was because of that, and essentially refused to help me or acknowledge that there were any problems. To this day driving my vehicle makes me feel unsafe. (I cannot speak of what transpired when Mr. [redacted] brought his Trax in for service, but our service techs would always check to make sure the vehicle is at GM standards and specs) (Customers often feel differences when they first purchase a vehicle, as they were used to their previous car, mostly it's just takes time for them to get use to their new car characteristics) (We would be glad to trade Mr. [redacted] out of the Trax, and try and find him a car he would be comfortable in, yet he would take a depreciation on the Trax as now it has been 8 months since he's purchased this from us)(My question is..why has it taken this long for Mr [redacted] to file a complaint if he wasn't satisfied with the overall deal and transaction?)Sincerely,Chris [redacted]General ManagerBill Kay Chevrolet