Culligan Stewart Water Conditioning Inc

February 2015*** *** ***
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*** ** ***Mr***I am writing in response to complaint ID #***.There appears to be two (2) issues in the customers’ complaint.The first issue being damage caused to his cottageI have spoken to
the servicetechnician that was at the customers’ home and he is certain that he did not turn off thcwaterAlso, the service technician spoke directly to the customer and indicated the sameto him regarding the waterThe secretar) in the service department and our senior waterspecialist had also spoken to the customer regarding the issue of damage to his cottage.The second issue is the reftind of his moneyI received a message on January 8.2015from the secretary in the service department that she had spoken to the customer and hewould like a refund of his moneyAt that time I started the paperwork to process therefundThe customers refund was mailed on January 2015.The customers’ desired settlement includes a request for someone to call regarding thedamage to the inside of the cottageI called on February 5, and left a message onthe voicemailTo date I have not received a return call.Thank you for your consideration in this matter.***
*** ***Office Manager*** *** *** ***
*** **CIJILIGAN DEALERS ARE INDEPENDENTLY OPERATED

Review: Representatives of the Bradford, PA. - based "Stewart Water Conditioning", (operating under the well-know franchise of Culligan Water), sold me a water filtration system on 2/24/14. I paid for this "In Full" and they cashed the check promptly - it cleared a mere three days later on 2/27/14. At time of purchase, Stewart Water Conditioning told me "We'll contact you within 2 weeks to schedule an installation of your system." ~ This NEVER happened. I telephoned them a total of 4 weeks after they were paid (on 3/25/14)and politely asked whatthe hold up was. I was informed that they "had to order my system as it wasn't in stock." ~ Next, they assured me that I'd be contacted by week's end for the installation.I telephoned again on 3/31 and no one answered. ~ Tried a total of three times throughout the day and no one answered. It is now 4/15/14, a little over 7 weeks from the time they were paid and I still have heard nothing from them. No calls, no arrangements for installation, etc. I called the International Headquarters (Culligan Corporate Headquarters) to file a complaint. We'll see where that goes. At this point, I simply want a refund of my money and do not wish to do business with these people. Obviously, they have misrepresented not only their service, but their product availability. This would be the equivalent of someone trying to sell a car that they don't even own. What kind of Water Treatment company doesn't stock the product they intend to sell and then tells you "they have to order the unit" FOUR long weeks after taking your money? I can say this: The gentleman at Culligan Corporate Headquarters was very polite and I hope he is able to facilitate some resolution to this. I believe he will try. (It is not the fault of Culligan Water and hopefully, the less than stellar service of one franchise will not negatively impact this widely respected name). The bottom line is this: Stewart Water conditioning took my money and made promises that they did not keep.Desired Settlement: I would like a prompt and FULL refund of all monies I paid for the Water treatment system, ($2,432.70), plus interest for the time they "used" my money for whatever purpose they used it for. I also would like this without a any hassles from the company.

Review: I was overbilled and now they are refusing to refund my money. This has happened on multiple occasions. During their removal of equipment they turned my water off with heat lines on and water tank on. The water lines froze due to no pressure in the lines and therefore the lines broke causing damage to my cottage. We called immediately to inform them of this situation. No one returned my call. I called again after returning from the cottage. I was told that my money would be refunded. To this date no one as called about the damage to the property or the refund.Desired Settlement: The amount due for refund is $45.53. I still would like someone to call us regarding the damage to the inside of our cottage. We are unable to return until spring of 2015 due to the significant snow in [redacted] Pa.

Business

Response:

February 9. 2015[redacted]

[redacted]Mr. [redacted]I am writing in response to complaint ID #[redacted].There appears to be two (2) issues in the customers’ complaint.The first issue being damage caused to his cottage. I have spoken to the servicetechnician that was at the customers’ home and he is certain that he did not turn off thcwater. Also, the service technician spoke directly to the customer and indicated the sameto him regarding the water. The secretar) in the service department and our senior waterspecialist had also spoken to the customer regarding the issue of damage to his cottage.The second issue is the reftind of his money. I received a message on January 8.2015from the secretary in the service department that she had spoken to the customer and hewould like a refund of his money. At that time I started the paperwork to process therefund. The customers refund was mailed on January 30. 2015.The customers’ desired settlement includes a request for someone to call regarding thedamage to the inside of the cottage. I called on February 5, 2015 and left a message onthe voicemail. To date I have not received a return call.Thank you for your consideration in this matter.[redacted]

[redacted]Office Manager[redacted]

[redacted]CIJILIGAN DEALERS ARE INDEPENDENTLY OPERATED

Review: Paid $2000 Nov.'09 for a water softener. Had maintenance done yearly, then in Sept.2012 unit needed repairs requiring a month to get parts. We were given a loaner during that time. Cost $159. In July 2013 unit needed more work. Rec'd a bill for $196. Called to complain that unit stops working too often. Serviceman, Kyle Brandt came out to test our water. Said our unit was not adequate to serve our needs and they would offer to "credit us $2000 toward a larger capacity unit for only $2000 more". I have already sent them $50 towards the $196. but feel They should refund that amt. and remove their equipment from our home at their expense.No one from management has called me regarding this situation after several calls. Can you help me?Desired Settlement: See previous letter.