Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory with one condition:We will have a check for the balance due in hand when the company arrives at our home to complete work Regards, [redacted]
To Whom It May Concern;First I would like to thank the [redacted] for their past business When the installation of the water softener occurred, the [redacted] were charged an installation fee to cover the materials used and the labor to install the rental equipment At that time, the plumbing materials used were purchased by the [redacted] and the ownership of that property became theirs When uninstalling a water softener we want to remove as little of the customers property as possible Therefore the plumbing is cut at the water softener connection and "looped" at that point In this day and age, with the cost of copper continuing to increase, copper is generally not used in the construction of new homes other than the direct inlet into the home At that point the plumbing on new construction is converted to PEX or CPVC, both being certified by the [redacted] *** We looped the plumbing at the [redacted] home with an NSF approved coupler If the [redacted] would like this "loop" replaced in copper or cut out and a new loop installed up at the ceiling area of the plumbing in copper, we can do that We first would ask the [redacted] to bring their account with us current by submitting payment for the balance due of $and also compensate us for our time and materials to reconfigure their plumbing.If there are further questions or concerns feel free to contact me at your convenience.Sincerely,Russell RVermillionGeneral ManagerCulligan of Greater Cincinnati###-###-####
I do not accept their simple dismissal of my concernsCulligan provided a nicely crafted response, but it skirts the issue entirely - I believe they are obligated to return my plumbing to its original conditionI did not approve work that would permanently alter my plumbingI ask that Culligan supply a copy of my original contract, with the section highlighted that indicates their charge to me for said plumbing alterations, and also the section highlighted that states they have no responsibility to return piping to its pre water softener stateTo clear up confusion about the work needed to return my plumbing pipes to their original state, the two sections of original pipe that they separated to install their system are about inches apartCulligan took the easy way out by installing the PVC horseshoe in lieu of soldering a copper elbow back in placeLastly, I have withheld my final payment for two reasons: 1) They have not completed their work to my satisfaction2) We have not discussed the fact that the salt tank they removed was full from their last salt deliveryIs that just my tough luck?My suggestion to resolve 1) return the piping to its original state, and I will pay the final balance, including charges for the salt they removed2) Waive the final balance and I will have a plumber fix piping myself
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory with one condition:We will have a check for the balance due in hand when the company arrives at our home to complete work Regards, [redacted]
To Whom It May Concern;First I would like to thank the [redacted] for their past business When the installation of the water softener occurred, the [redacted] were charged an installation fee to cover the materials used and the labor to install the rental equipment At that time, the plumbing materials used were purchased by the [redacted] and the ownership of that property became theirs When uninstalling a water softener we want to remove as little of the customers property as possible Therefore the plumbing is cut at the water softener connection and "looped" at that point In this day and age, with the cost of copper continuing to increase, copper is generally not used in the construction of new homes other than the direct inlet into the home At that point the plumbing on new construction is converted to PEX or CPVC, both being certified by the [redacted] *** We looped the plumbing at the [redacted] home with an NSF approved coupler If the [redacted] would like this "loop" replaced in copper or cut out and a new loop installed up at the ceiling area of the plumbing in copper, we can do that We first would ask the [redacted] to bring their account with us current by submitting payment for the balance due of $and also compensate us for our time and materials to reconfigure their plumbing.If there are further questions or concerns feel free to contact me at your convenience.Sincerely,Russell RVermillionGeneral ManagerCulligan of Greater Cincinnati###-###-####
I do not accept their simple dismissal of my concernsCulligan provided a nicely crafted response, but it skirts the issue entirely - I believe they are obligated to return my plumbing to its original conditionI did not approve work that would permanently alter my plumbingI ask that Culligan supply a copy of my original contract, with the section highlighted that indicates their charge to me for said plumbing alterations, and also the section highlighted that states they have no responsibility to return piping to its pre water softener stateTo clear up confusion about the work needed to return my plumbing pipes to their original state, the two sections of original pipe that they separated to install their system are about inches apartCulligan took the easy way out by installing the PVC horseshoe in lieu of soldering a copper elbow back in placeLastly, I have withheld my final payment for two reasons: 1) They have not completed their work to my satisfaction2) We have not discussed the fact that the salt tank they removed was full from their last salt deliveryIs that just my tough luck?My suggestion to resolve 1) return the piping to its original state, and I will pay the final balance, including charges for the salt they removed2) Waive the final balance and I will have a plumber fix piping myself